Holiday Inn Galveston

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User Reviews for Holiday Inn Galveston, Galveston

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Sep 12, 2008 by Value S. from Sugar Land, TX

Cleanliness:[8] • Staff:[9] • Location:[9]

• Next (across the road) to the Seawall (Galveston Beach), free newspaper at the lobby counter.
• Room without view (open balcony onto rooftop) blank concrete hallway to elevator, no comp. breakfast.

“Convenient location to the beach and Galveston attractions. A small refrigerator in room. Do not get the 2nd floor rooms - balcony open to the roof top of the lobby - no beach view. Tight parking slots with mostly big cars and trucks park next to each others. No complimentary breakfast.”

Sep 9, 2008 by Lewis from Eagle Lake, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Well equipped spacious room with gulf view.
• Outside open walkways were depressingly drab.

“Much better than average staff--front desk, maids, coffee shop and in terms of friendliness, helpfulness, and efficiency.”

Aug 21, 2008 by Vanin from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• They were great about early check- in due to the rainstorm, since we couldn't go to the beach yet.
• No complaints, though the hallway was a little smoky.

“The Holiday Inn was great on the beach and family friendly. I really appreciated how the accommodated my request to check in early due to the rain storm that hit the beach.”

Aug 18, 2008 by Judith from Richardson, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• They gave us a very nice view of the ocean.
• The swimming pool was overran by small kids, the bar service to the outdoor patio was bad and the elevators were very busy 'cause no service elevators.

“Very nice and clean, very centrally located and easy to find with parking in the back.”

Aug 13, 2008 by Tom from Houston, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• Nice view of the gulf of Mexico.

“Do not trust this hotel.”

Jul 31, 2008 by Kimberly from El Campo, TX
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• The location was great. The amenities were great. Everyone had excellent manners.
• I did not like the drainage outside over the walkway. It appeared slimy and a safety risk.

“I would highly recommend this hotel to my friends and family. Overall, it was a great experience.”

Jul 31, 2008 by Salvador from Saginaw, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was very friendly and helpful.
• Air condition in our room.

“Very family friendly hotel.”

Jul 30, 2008 by Lisa from Arlington, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[10]

• The pool was awesome! They even showed a family movie outside on a big screen one night.
• We had to call the front desk to have our room cleaned, And one evening it was 6pm. The pool staff was rude and didn't speak English.

“The location of this hotel is great. The hotel rooms and lobby were nice. The pool was awesome. Our 3 1/2 year old loved it. However, our room wasn't cleaned until late in the afternoon and one night it wasn't until after 6pm. The front desk mangers were helpful and nice, but the pool staff was rude and didn't speak English at all. There was not free breakfast, but there was a fridge in the room which made up for no breakfast. Overall, we had a great stay.”

Jul 25, 2008 by Misty from Waller, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• We overall liked our stay. Comfortable, clean, and the kids enjoyed it.
• A/C did not cool very well.

“We enjoyed the overall stay and would go back, speedy check-in and check-out. Everyone was nice and friendly.”

Jun 2, 2008 by Curtis from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was satisfied with the overall service and location.
• Our room was located by the pool.

“If and when I stay in Galveston I plan on staying at the same Hotel.”

Jun 1, 2008 by Arasely from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The sheets were so clean and pressed!
• The sink wasn't working well? The treadmills didn't work.

“Great location, nice staff, would return.”

May 31, 2008 by Brian from Mesquite, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel lobby, pool and facilities were beautiful and tropical.
• The hotel mistakenly over charged my credit card.

“We were only done in Galveston for one night but our stay was excellent. The hotel was located right on the beach and our room had an excellent view. We requested 2 queen beds view non-smoking. The hotel charged over extra $ for no reason. I called the hotel the next day when I saw it on my bank account and they said that they would fix the error. They did not even say what the charges were for, but when we first arrive to check in the lady at the front desk seemed more interested in chatting and joking around with her co-workers instead of checking us in quickly. Overall great stay and most likely we will return to the same hotel for another trip. We did wish that they offered a complimentary breakfast instead of charging for one in the restaurant though.”

May 31, 2008 by Rhonda D. from New Iberia, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Everyone was so friendly and helpful. They all appeared to genuinely enjoy their positions and on a really busy holiday weekend, this is unusual.
• The balcony overlooking the top of the building.

“I would definitely stay there again and recommend it to my family and friends. Service was prompt and all staff that we encountered was genuinely friendly. The room was very well cleaned on a daily basis and they left enough towels. Had a problem with the drain in the bathtub, but was fixed within minutes of reporting it. Excellent service with a smile.”

Apr 24, 2008 by Marlene from Palmer, TX
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[8]

• Staff very helpful & friendly in hotel, restaurant & bar.
• Air condition. Loud, carpet needs to be shampooed badly, our socks were black from it.

“Too expensive for an older hotel. Coke machines out of order, elevator out of order. Food tray with dirty plates that someone left in plan sight in hallway was still sitting there after 3 days.”

Apr 10, 2008 by Anthony from Floresville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The people at the counter were great and the upgraded me.
• Nothing, everything was great.

“Excellent.”

Mar 23, 2008 by Marvin from Bullard, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• For my purposes it was the right price, the right place, and the right pace, easy!
• Never found the pool towels.

“We had an excellent stay and didn't lack for anything. The front desk and staff were both friendly and helpful.”

Mar 22, 2008 by Cecilia from Sulphur, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly clean and wonderful view.
• Wind sounds through door from corridor which was outside of room.

“I love that the beds were comfortable lots of times hotels are not.”

Mar 19, 2008 by Sharon from Fort Worth, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was clean and comfortable and the people were very nice and it was in great location, we liked it fine.
• There was not a view of anything. Out the window was a brick wall.

“Ok, basically everything was great. We did not have a view out the window. It looked into a brick wall. However, the room temperature was always comfortable, the beds were clean, the bathroom was clean and the maid service was prompt. I wish it had been on the second or third floor to where we could have seen the ocean but since that wasn't the case. It all worked out fine. Really, we had no complaints. It was me and my grown daughter and it worked out great.”

Mar 17, 2008 by Cindy from Lufkin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location - balcony view. Clean.
• I did not like the location of the room - right across from the elevator - noisy in the morning.

“Good price for great location. Friendly service.”

Mar 14, 2008 by Paige from Beaumont, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[2] • Location:[10]

• It had a balcony, nice pool.
• It looked really cheap on the 3rd floor.

“When walk in 2nd room it looks like where in a motel; it just did not look and feel like a Hilton.”

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Amenities at Holiday Inn Galveston, Galveston

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Outdoor Tennis Parking Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Security TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service