Holiday Inn Select Tyler

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Oct 29, 2009 by Jonas from Manchaca,TX
Overall Rating: 9

• Price
• None

“Easy to get to and a nice place to stay. Very nice swimming pool area.”

Sep 8, 2009 by Becky from Monticello,AR
Overall Rating: 10

• Pleasant staff.
• Location.

“Very nice and especially with Priceline rate.”

Jun 10, 2008 by Michael from Tyler, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The room was clean and updated.
• Hallways were very hot.

“Good hotel, kids loved the pool.”

Jun 3, 2008 by Tracie from Bossier City, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Staff was very friendly and helpful.
• Rooms were outdated.

“The staff was very friendly and helpful. However, the rooms were not as nice as I had hoped. Our first room had an odor and we had to be moved to a different room. Our new room ended up being a smoking room, which posed problems for my child who has allergies. Overall, the premises were nicely kept and the pool was very clean. We would stay there again.”

May 31, 2008 by Brenda from Mckinney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was great.
• No problems what so ever.

“Hotel staff was friendly, hotel in a good location. Room was comfortable and clean. The restaurant and breakfast buffet was good. We enjoyed our stay.”

May 6, 2008 by Helen from Carrollton, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Dining area very pleasant and airy. Wonderful breakfast on Saturday morning.
• Is under renovation.

“Great location very nearby good shopping and restaurants. Pleasant grounds of hotel away from street. Nice pool area but no hot tub. Clean attractive rooms that can be reserved for smoking until June 1, 2008. After that there will be all "no smoking" rooms. Designated outdoor space for smokers.”

Feb 13, 2008 by Jay from Houston, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[10]

• Location.
• Noisy and stinky with poorly trained desk attendees.

“Do not want to waste keystrokes on such a distasteful experience.”

Sep 10, 2007 by Jan from Marshall, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Lobby was very upscale which gave impression room would be upscale as well.
• Dressing area was with toilet not separate.

“This was not a 3 star hotel. I was disappointed when we walked in and there was not a separate dressing area, because if I was putting on makeup the steam from the shower of my husband fogged the window. I don't think it was worth the money we paid.”

1 of 1 people found this review helpful.

Aug 25, 2007 by Alan from Sherman, TX
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[7]

• Location.
• Black mold on hall ceiling and parts of room ceiling.

“They need to clean the hall way and get rid of the black mol don hall ceiling and either take down the pop corn ceiling in the rooms or fix the parts that are falling on the floor. You could see the sheet rock in the bath because about a spot the size of a basketball had come off.”

1 of 1 people found this review helpful.

Aug 20, 2007 by Sue from Emporia, KS
Overall Rating: 3
Cleanliness:[1] • Staff:[4] • Location:[5]

• I liked the staff that actually helped us. There were 2.
• Since we had a dog, they would not clean our room. We ran out of towels, soap etc.

“I was disappointed. We paid $50 non-refundable deposit for our dog, which we understood. However, in other places I've stayed, the maid would leave soaps and would trade towels, etc. We had to go ask for towels. They gave us hand towels. So, we took our dirty towels to exchange them and we weren't given enough. We ran out of soap and shampoo. Our trash was never emptied. It was unpleasant. I understood that they might be afraid of our 17 pound lap dog. But, other hotels will knock on your door and supply it while taking out your trash. What a disappointment this hotel was. Three stars. I don't think so.”

1 of 1 people found this review helpful.

Aug 19, 2007 by Hal from Houston, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Steak sandwich.
• Staff far below expectations.

“Fine hotel. Not 3 star. Good restaurant.”

1 of 1 people found this review helpful.

Aug 14, 2007 by Susan from Marshall, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Bed was comfortable and pillows were nice.
• Older hotel.

“Hotel was older and it showed.”

1 of 1 people found this review helpful.

Aug 14, 2007 by Lauren from Dayton, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• The bedding was very pretty.
• That would take more than twenty words.

“I rented the room in Tyler because my fiancé and I were to be in a wedding in Henderson (about 45 minutes away) and I wanted something nice. We checked in during the early afternoon and went on to the rehearsal. When we got back at 2 a.m. and tried to take a shower, there was no hot water. After talking to the lady at the front desk, we were told that there had been no hot water since two nights before. We had not been informed at check in. They said the problem was guaranteed fixed by 6 a.m. We woke up at 10:30 a.m. to find that there was still no hot water. We went downstairs to be informed that the problem was guaranteed fixed by 2 p.m.- after check out and too late for us to make it to the ceremony site for pictures. We still needed a place to take a shower before the wedding, so we asked for a reservation to be made at the Holiday Inn Express in Henderson. They told us the cost was about 30 dollars more. We asked to be provided a room voucher so that we wouldn't have to pay more money for their problem that they didn't notify us about when they should have anyway and we were refused. After going through all levels of management to the owner of the hotel site (none of whom were helpful- the owner, in particular), we talked to three levels of corporate management before we finally got a hold of someone who would get the problem suitably taken care of. The manager on duty didn't even bother to come into work that day, leaving the front desk agents to fend for themselves with a slew of aggravated, inconvenienced hotel patrons. Oh, and what did everyone else get in compensation for not being able to take a shower? Twenty dollars off of the cost of the room. Yeah right. The employees of the Henderson site were very nice and the rooms were even nicer than this location.”

1 of 1 people found this review helpful.

Aug 9, 2007 by Laura
Overall Rating: 10

• Comfortable, very clean, great service, room was cool and convenient.
• A
  little too far from amin interstate, but all were.

“I would return here and recommend it to others.”

Jul 6, 2007 by Jeff
Overall Rating: 3

• Restaurant was empty and the breakfast buffet poor.

“The pool was dirty. The hot tub was broken. Internet did not work in the room. There was no one to help us with our bags and no carts for us to load our luggage on. Elevators were dirty.”

Mar 5, 2007 by Carla from Bossier, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• It was clean and in a good location.
• It was not a 3 star hotel.

“It was in a good location. The room was nice and the bed was comfortable, but not a 3 star. I would stay in a lower star hotel in Tyler the next time because it won't be too different from the 3 star.”

1 of 1 people found this review helpful.

Dec 29, 2006 by Larry from Boerne, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Hotel staff was friendly and courteous.
• Dark parking lot, away from main entrance.

“Hotel room was clean and neat, well maintained by maid service. Attempted to have dinner at restaurant, no one was around to seat me. One other couple in restaurant at time of visit.”

1 of 1 people found this review helpful.

Dec 27, 2006 by Doreen from Flower Mound, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[3]

• The people there were very friendly and helpful.
• Location, it was a little hard to find, but near a main road.

“This is a good family friendly place to stay, that I would recommend for friends or family traveling to that particular city.”

1 of 1 people found this review helpful.

Oct 22, 2006 by John from Elgin, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very convenient location.
• Only 1 computer in the business center.

“Only stayed 1 night but fulfilled my expectations for the quality level and price paid.”

1 of 1 people found this review helpful.

Aug 25, 2006 by Larry from Joliet, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• The pool.
• Some of the front desk staff are not very friendly. Some of them need to take a class on HOW TO TALK TO CUSTOMERS.

“The pool was the best it was so hot while we were there. Some of the staff was very nice and very helpful with directions around town. Others were not.”

1 of 1 people found this review helpful.

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Amenities at Holiday Inn Select Tyler, Tyler

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Pets Allowed Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Vending Machines Video Checkout Wake-up Service

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