Marriott Houston Airport

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User Reviews for Marriott Houston Airport, Houston

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Oct 5, 2009 by Rob from Minneola,FL
Overall Rating: 9

• Great location, Excellent staff.
• Slow-speed internet was 12.95 per day.

“Nice hotel, great location. comfy bed. All was good on this stay except I will have to continue and write down my scores for over charging ($12.95) per day for internet that is not close to highspeed.”

Aug 1, 2009 by Heinz from West Des Moines,IA
Overall Rating: 9

• Location

“Excellent location between airport terminals”

Mar 20, 2009 by Cris from Milam,TX
Overall Rating: 10

• Well designed, comfortable, clean, quiet, terrific staff.
• Had difficulty finding the entrance.

“This hotel is immaculate, well designed and quiet. The staff are knowledgeable and very helpful and polite. I nearly forgot the hotel is located on the grounds of a major airport.”

Feb 6, 2009 by Pat from Sturbridge,MA
Overall Rating: 8

• Location and convenience to airport.
• No hot water; no maid service.

“Nice lobby , nicely renovated room, no hot water though and what initially came out of tap was rusty. Didn't leave room till noon and when came back late in the evening - there had not been any maid service.”

Sep 1, 2008 by Tom R. from Lenexa, KS

Cleanliness:[6] • Staff:[8] • Location:[10]

• At the airport.
• Very old and out dated.

“Hotel was on the Tram Line and easy to get to. But very old a needs updates, TV would not work when it rained. All ice machines were broken. Hard to find room.”

Aug 31, 2008 by Susan from Brighton, CO
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[6]

• Location to airport.
• Attitude and poor service of front desk staff both on the phone and on site.

“I have always looked at Marriott as a leader in customer service excellence. This hotel absolutely had to have been my worst experience in that regard. The facility itself was above average, clean but small rooms, quiet and housekeeping staff great. But the customer service at this particular location is by far some of the worst I've ever experienced anywhere. Unfriendly, unaccommodating, the front desk staff here was purposely slow with accommodating a line of customers when it was very late at night (midnight) and then had very bad attitudes like all the customers waiting to check in were an inconvenience. The restaurant was way overpriced and the food horrible. How hard is it to ruin eggs over medium? They managed to do that and then charge me $20 for breakfast. I will never stay here again because of the front desk staff. The valets and shuttle drivers were excellent and overextended themselves to be helpful and friendly which was the only thing that salvaged my stay here and made me feel remotely welcome. I'm sure that was only because the valets make their money from tips otherwise they earn minimum wage. This could be a really nice place to stay if the guest services and registration desk staff was given a complete overhaul. Pretty bad.”

Aug 25, 2008 by Charles from Weatogue, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Right at the airport.
• Parking is expensive.

“This Marriot is at the airport. The quality you expect from Marriot.”

Jul 10, 2008 by Brett from Tomball, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfort and size of room.
• Location of the room.

“The accommodations were clean and well maintained. The area was safe and secure. This hotel provides for the business traveler all required amenities.”

Nov 7, 2005 by Mark from Miami, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenience to the airport.
• The distance from the front desk to the room.

“The restaurant was excellent, location, excellent, staff excellent, over excellent.”

Nov 2, 2005 by Marcia from Arlington, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[1]

• Nothing.
• Everything.

“The location was very confusing, signs were misleading, I got lost so many times and when I asked a girl at the front desk for directions she just handed me a typed card and expected me to figure it out. It was way out of my way and there was a lot of road construction that no one mentioned. There was a Starbucks there but we found out Sunday morning that it was not open on the weekends. What a rip! This hotel would be great for a business traveler only and one traveling by air. It was very inconvenient for us. The toilet in the room did not flush and we had to hunt someone down when we arrived for someone to take our luggage.”

1 of 1 people found this review helpful.

Nov 1, 2005 by James from Pagosa Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, very comfortable bed, quiet.
• The strange configuration of the buildings made it rather inconvenient to get to the room, especially when pulling luggage.

“Room was very nice and bed was very comfortable.”

Aug 28, 2005 by David from Nederland, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• This hotel was in the exact place we needed...right at the airport.
• Self parking was OK except when the attendant was no longer there. We tried several times to put our room key in the slot and the arm would not go up

“The hotel was very nicely furnished and other than the self parking problem, we were more than pleased with our stay.”

Aug 23, 2005 by Kirstin from Berkeley, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[7]

• the beds were extremeley comfortable and clean
• the pool was slightly green

“The hotel was nicer than I expected. Beds were great and comfortable with nice sheets, and furniture was pretty. The bar upstairs was good, and the hamburgers were great.”

Aug 18, 2005 by Judith from Arlington, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[4]

• The rooms were well appointed.
• Parking was not good.

“Hotel is fine, but location if you are driving yourself is not good. It is hard to get to and all the parking places around the facility are marked for valet parking. The parking garage is about 1 1/2 blocks from the main lobby.”

Aug 13, 2005 by Ceylon from Sulphur, LA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Little outdated in the bathroom area.

“Great location if flying. Hotel was clean and quiet.”

Aug 8, 2005 by Michael from Barberton, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

“Room was average but clean. Nice pool area. Bed was very comfortable with extra pillows where a nice touch.”

Aug 5, 2005 by Lenore from Green Bay, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Check-in clerk was very, very congenial

“Very convenient access to airport, of course; and complimentary ride to terminal was included. Bellhop service excellent. Glass glasses in the room and nice towels add so much for so little.”

Aug 2, 2005 by Jerrie from Deridder, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• You can't beat this hotel's location to the airport!
• Parking is a bit confusing and hard to access.

“Great hotel for location and cleanliness. Super access to the airport. Parking is a bit difficult , but not terrible.”

Jul 26, 2005 by William from Georgetown, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience, Airport Shuttle to Hotel
• On-site restaurant a little expensive

“Highly recommend this hotel to anyone wishing an over-night stay. The hotel is a stop along the underground tram at the airport and is very convenient because of this. The rooms are great as are the services. The only restaurant onsite is a little expensive, but the food is great. Try the Houston Fried Steak! Yummy!”

Jul 21, 2005 by Juraj from Wichita, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[5]

• Very well appointed and clean room.
• Internet connection should be free these days.

“Good location directly accessable from all IAH terminals. Great restaurant. Clean and cozy rooms. If your room faces Terminal C expect little noise.GOOD VALUE!”

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Amenities at Marriott Houston Airport, Houston

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Childrens activities Coffee Maker in Room Coffee Shop Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Iron Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Pool Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing

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