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Doubletree Houston Downtown 3-star

400 Dallas Street, Houston, TX

Deep in the heart of Houston's thriving business district, you'll find the legendary hospitality of the Doubletree Houston Downtown.[more]

  • Amenity Highlights — Business Center, Coffee Maker in Room, Hairdryers Available, Laundry/Valet Services, Meeting/Banquet Facilities
  • Average User Rating: 8.5 [rate it]
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Photos of Doubletree Houston Downtown, Houston

User Reviews for Doubletree Houston Downtown, Houston

Average User Rating: 8.5
Overall user rating
Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5]
Based on 919 user ratings

Apr 24, 2008 by Deborah from Waco, TX
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Spacious rooms, convenient.
  • Hotel only offers valet parking very expensive.

“Hotel was clean spacious & very convenient to downtown Houston.”

Apr 23, 2008 by Raymond from Garland, TX
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • There was nothing negative that I can think of.

“The hotel was very amazing. I do really thank the Doubletree for the hospitality they showed me and my family.”

Apr 17, 2008 by Pramod from Richardson, TX
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Good and convenient to my work.
  • Lack of exercise equipments.

“Very nicely located and friendly staff. But the hotel lacks in size of fitness room.”

Apr 11, 2008 by Aida from Angleton, TX
Overall Rating: 1 Overall user rating
Cleanliness:[9] • Staff:[4] • Location:[9]

  • Convenient and clean.
  • The air conditioner did not work very well and was too hot.

“We asked for someone to come up to check the A/C, which they did but it was not repaired. It was too late and we were extremely tired to have them come back again.”

Apr 9, 2008 by Laura from Dallas, TX
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The hotel staff was accommodating. Additionally, the location of the hotel was convenient for our needs.
  • One of our rooms was so cold and we couldn't get it warm enough but this was a minor problem.

“We loved this hotel. The location was perfect for our meetings in midtown Houston. The hotel staff was friendly and accommodating as well.”

Apr 9, 2008 by Allison from Minneappolis, MN
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[6] • Location:[9]

  • Location for the stay. Also bed was great.
  • No pool or Jacuzzi. Staff not as helpful as they could have been.

“It was in a convenient Downtown location. The bed was above average for a 3-star hotel and it had a gym which is important to me. It does not have a pool or Jacuzzi, which is important to some people and would have been important to me if I was on vacation. It is a good business hotel.”

Apr 7, 2008 by Katie from Orange, TX
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Friendly staff, beautiful room, plush carpeting.
  • Valet parking is expensive.

“Good breakfast buffet, great room accommodations and convenient access to the convention center made this feel like a 4-star hotel.”

Apr 5, 2008 by Tracy from Bryan, TX
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[9]

  • The bed was very comfortable.
  • There was only valet parking and it was very expensive.

“It was very nice and also very comfortable. I would not stay there if I had to pay the hotel's normal room rate.”

Apr 2, 2008 by Ben from Dallas, TX
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[7] • Location:[7]

  • No pool.

“Very clean and nice hotel, in a good location.”

Apr 1, 2008 by Ed from Lafayette, LA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Enjoyed talking with friendly staff and their good manners.
  • The only thing I did not like is coming out of the elevator on the 5th floor was the strong smell of cigarettes smoke.

“Other than the smoke smell I enjoyed my stay very much.”

Mar 31, 2008 by Brad from Humble, TX
Overall Rating: 6 Overall user rating
Cleanliness:[7] • Staff:[5] • Location:[10]

  • Location.
  • The overcharging for parking, 25 dollars per day.

“Great hotel, outrageous parking.”

Mar 26, 2008 by Mike from Ashland, OH
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Location.
  • Valet parking only & price of parking.

“Nice location, good for the price.”

Mar 25, 2008 by Jay from Lubbock, TX
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[6] • Location:[10]

  • It was located just where I wanted the staff was cordial but not overly friendly.
  • It is mostly used by business people and does not really cater to families.

“While the hotel was nice and centrally located the staff was not terribly helpful and I disliked not being able to access my car when I wanted.”

Mar 24, 2008 by Angela from Marshall, TX
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[6]

  • Hot cookies at check in.
  • We were stuck with a smoking room!

“Nice hotel if we didn't get a smoking room. It smelled like nicotine.”

Mar 24, 2008 by Woody from Roanoke, VA
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Very convenient to things in downtown-had a downtown shuttle.
  • Price of valet parking - outrageous!

“My stay was very nice. The front desk staff, concierge and valets were all very nice. I do think that $24 a night for valet parking (no self parking is offered) is outrageous!”

Mar 20, 2008 by Mia from Madison, MS
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[5]

  • Clean, friendly staff.
  • There is no pool of any sort.

“We are very disappointed that there is no pool of any sort on the premises, especially we were traveling with a nine year old and a five year old. Any if you like authentic Asia food, the hotel is about 20 minute drive to Chinatown. But is pretty close to the museums and the zoo and 15 minutes to the Galleria Mall. The Valet staff were very friendly and the cookies were delicious too. Overall we had a great time and Houston left us a wonderful impression and will definitely visit again.”

Mar 19, 2008 by Emily from Austin, TX
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[8]

  • Front desk staff very friendly and helpful.
  • Freshly renovated room still smelled like paint.

“Very attractive updated hotel in a convenient location. We left something in the car which was in valet, and staff was helpful enough to promptly bring it to our room. We would stay here again.”

Mar 19, 2008 by Christopoher from Arlington, TX
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Clean, staff helpful and friendly.
  • Outrageously priced valet parking.

“Overall a very nice place to stay in Houston. The room was very well appointed, clean and comfortable. The valet parking is overpriced, but they made every effort to get your car up to you in a timely manner.”

Mar 18, 2008 by Sue from Bay City, TX
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[8]

  • Friendly, helpful front-desk personnel.
  • Shuttle service was poor.

“The hotel itself is very nice. Rooms are clean and beds are comfortable. Of course we love the warm chocolate-chip cookies at check-in! We used the hotel shuttle to take us to the Toyota Center for a Rockets basketball game. When we called to arrange the return trip, we were told it would be about 15 minutes. 40 minutes later, we were still waiting. If they had just told us that we would have to wait that long, we would have taken a taxi back to the hotel.”

Mar 14, 2008 by Jennifer from Baton Rouge, LA
Overall Rating: 1 Overall user rating
Cleanliness:[3] • Staff:[1] • Location:[6]

  • Liked the beds (although extremely small).
  • 75% of the staff was horrible. Room was so tiny.

“We had spent 3 previous nights at the Doubletree Guest Suites Houston. We decided to stay one more night. In comparison to the Galleria Guest Suites, this hotel was miserable. The staff was rude and seemed to ignore us because we had kids and were not there on business like most other guests. When we checked in with 4 members, we only got one cookie (whereas the Guest Suites Doubletree gave us one for each member of our party). We were sent on a hunt for our own luggage rack (although were later told that the original staff member we asked should have taken care of that for us - I guess when he realized we were going to bring up our own luggage and there was nothing in it for him, why should he help us?). The room was about 1/10 the size of our suite at Guest Suites. The double beds were WAY too small for two adults. On top of that, the whole room smelled like mold and mildew. The sheets and pillows did as well. I have very bad allergies and asthma, and spent a miserable last night of our vacation on those mildew sheets. With us staying at 2 Doubletree hotels within a day of each other, it was very easy to compare. The Doubletree Downtown gets a 1 out of 10 and the Doubletree Guest Suites gets a 10 out of 10.”

Amenities at Doubletree Houston Downtown, Houston

  • Business Center
  • Coffee Maker in Room
  • Hairdryers Available
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Parking
  • Room Service
  • Safe Deposit Box
  • Television with Cable
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