Hilton Houston Plaza

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Jan 8, 2009 by Yvonne from Lonoke,AR
Overall Rating: 9

• The location was perfect for the museum district. we could drive easily or ride the metrorail most museums & zoo.
• The mattress was fine, but our at home were better.

“The rooms were nice & had great views of the city. If you are planning to purchase the city pass, this hotel has the perfect location. It is located beside a nice residential area, so we felt very safe. there is a parking garage with plenty of parking.”

Jul 30, 2005 by Carol from Port Arur, TX
Overall Rating: 1
Cleanliness:[8] • Staff:[4] • Location:[6]

• location
• no hot water unfriendly manager

“Poor service checking out and no hot water during stay. Not a 3 1/2 star quality service stay. Very disappointed”

Jul 6, 2005 by Quang from Arlington, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• convenience to amusment park.
• they try to charge extra for 2 double beds.

“would be better next time when I make reservation, I can request for 2 double beds since I travel a lot of times with my kids.”

Jul 5, 2005 by Sandy from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly. Excellent valet service. Very Quick.
• Had no negative experiences here.

“Excellent hotel. Will definitely return to this one when in Houston again.”

Jul 5, 2005 by Hilda from Brownsville, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was very nice. Very clean and safe.
• I was not able to switch from a king bed to two queen or double beds. Did not know they charged a $10.00/day parking fee for vehicles.

“Overall, my hotel stay was a pleasant one. I wanted a room with two beds not a king size bed. However, the Hilton did not accommodate my request. They could at the price of $20.00 per day. Since I was already paying $10.00/day for parking I did not want another expense. Last year the hotel I stayed in accommodated my request for 2 double beds and it also offered free parking. It would have been nice to be informed of these things.”

Jul 5, 2005 by Leigh from Huntington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great. Bed was very comfortable.
• The hot tubs were not working

“This is a great hotel, with a wonderful staff. Very clean and comfortable. Great location if you have to be at the Houston Medical Center.”

Jun 2, 2005 by Cheryl from Leesville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We loved the beds - very comfortable
• Ice machine on our floor was missing - had to go to another floor to get ice

“Very elegant! The beds were awesome - We didn't get to stay long but it was very nice.”

Jun 2, 2005 by Sherman from Omaha, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Spacious rooms with all the amenities one could want.
• The hotel was hard to locate.

“Very short but nice stay. We would stay at this hotel again in the future. The staff we encountered were very nice and courteous. We wish there were free parking spots.”

May 31, 2005 by Howard from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice Pool
• Busy parking garage with 2-way traffic

“Very nice - good location”

May 31, 2005 by Jeff from Kerrville, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean
• Loud Air conditioning

“Except for the loud A/C and no ice machine on most floors, everything was good.”

May 30, 2005 by Leila from Dayton, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[8]

• The manager did upgrade us to a room with more beds at no charge
• It is very outdated and in the beginning, hotel staff was not accomidating. Also had to pay for parking

“Outdated and , only allowed a room with one King bed. We have two children and the staff told us it would be $20 more to go to a room with double beds. We stated that we would just sleep the baby in her playpen and the older child in our King bed. The manager did upgrade us at that time for no additional fee. None of the floors had ice in the ice machines. Parking at the hotel was an extra $10.”

May 27, 2005 by Cori from Lake Charles, LA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice pool area
• There were no working ice machines and elevators were very very slow

“This was a very nice hotel, it was a little hard to find at first but when we found it it was in a good location.The parking was tight because we had to share parking w/Hospital. ”

May 25, 2005 by Denise from North Bend, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale
• Was out of items on room service menu and did not inform me when I ordered

“The room I was given was excellent. It was well maintained and clean. The staff was very friendly and helpful and the hotel itself was located in an excellent area for the business I was there for.”

May 25, 2005 by Darlene W. from Garland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location, the cleanliness, pool, walking trail around the pool
• We were two families with children.

“Although, the hotel was nearly empty, we were given rooms with one bed. We were two families with one child each. One room had a queen size bed, and the other had a king size bed. We asked for rooms with two beds, we didn't have a choice of rooms. We asked for rollout beds, instead, we were told that the rooms we had does not accommodate rollout beds. We were offered to pay extra for a suite - we did. After we got over being angry about the customer service and lack of understanding form the front desk, we had a nice time. Did I mention that the hotel parking lot was nearly empty? There were no more than 4 quests on our floor. I didn't understand why they wouldn't put us in a room with double beds because occupancy was definitely not a problem.”

May 20, 2005 by Louis M. from Port Arthur, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very comfortable.
• A "locked" refrigerator, having to pay $10 to park

“This hotel was great to stay in; however, I think it is absurd to have to pay $10 to park when I am paying to stay in their establishment! Is Hilton so bad off that they cannot afford to let their guests park free??? And I did not like the locked refrigerator! All I wanted to put in there was my water and juice, but I was afraid I would get charged if I cut the lock that was on there.”

Apr 22, 2005 by Shannon from Vinton, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• The pool area was amazing! The water was beautiful and the surroundings were delightful!
• It took almost 10 minutes for the water to get hot for a shower or a bath.

“Overall, the hotel was great. The pool is spectacular. I hated having to wait forever for the water to get warm for a bath though. I also did not like the fact that it costs to make local calls.”

Apr 21, 2005 by Brandy from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly and helpful staff, clean room
• Needs some updating

“Overall, our stay was enjoyed. Our room was nice and clean. The location was great. We would definitely stay here again.”

Apr 18, 2005 by Phil from Flower Mound, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Great Staff
• Hard to find due to new construction next door

“Great location, good rooms, excellent staff... bad visibility due to new parking garage built between the hotel and Holcomb St.”

Apr 12, 2005 by Quentin from Hackberry, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice, very clean, close to medical center.
• Can't think of anything that we dis-liked.

“We had a wonderful room at a great price. This is a very nice hotel located close to the medical center. Staff was helpful. Hotel is clean and elegant.”

Feb 24, 2005 by Janice from Waco, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice room. Very good service.

“The hotel was excelent, especially for the price I paid. The hotel was not crowded and we seemed to have the whole floor to ourselves. The mini-bar and the vending machines were very reasonable. The parking was very secure.”

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Amenities at Hilton Houston Plaza, Houston

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Express Checkout Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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