Holiday Inn Hotel and Suites Houston Medical Center

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User Reviews for Holiday Inn Hotel and Suites Houston Medical Center, Houston

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Aug 21, 2008 by Mike from Sulphur, LA
Overall Rating: 5
Cleanliness:[5] • Staff:[2] • Location:[9]

• Some staff was very helpful.
• Morning Supervisor for check out was very unhelpful and was not willing to help us at all.

“Over all the family had a good time me and my wife traveled with three young children. The shuttle drivers were excellent they were very knowledgeable and had a lot of ideas on were to go and gave excellent directions some of the best information on a trip that I have had in a long time three days later and the children still talking about how much fun. Front desk supervisor the morning we checked out on the other hand was terrible would not recommend any one to talk to at all rating customer service for her failed. The hotel itself had some minor issue that were not dealt with one towel in room I had to go to front desk to get more after two phone calls also no toiletries in room also had to get from front desk. Gift shop prices were terrible it was like buying a coke from another country this was even worse when the same coke in the Convince store right next door was less than half the price.”

Nov 9, 2007 by Katherine from Moraga, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We first had a room without a kitchenette, we asked to change our room and they moved us to a room with a kitchenette without any more charges.
• The elevators are in need of repair. One was out. Some buttons didn't work in others.

“This is a very accommodating hotel. It is home base for a lot of people who are sick with life threaten illness. There are 18 hospitals around this hotel. They are very caring and provide shuttle services and any help they can provide. The staff so understood to everyone. They are a hotel with great compassion.”

Apr 26, 2007 by David from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Quiet rooms, well equipped.
• Front of hotel being renovated.

“Was impressed of the quality of the hotel for the price. Good deal!”

Apr 23, 2007 by Rhonda from Huntington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive, attentive staff.
• No parking! shower water in my room was lukewarm!

“It is a good hotel; exceptional for the price we received a room! Parking accommodations were poor, however. Overall, it was much, much nicer than expected.”

Mar 13, 2007 by Charlotte from Hempstead, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[7]

• Free shuttle to the Rodeo.
• Construction, elevators in bad shape.

“Lots of construction. Elevators where not in good shape and did not hold many people. Rooms where small. Had to share a small bed with my husband. They would not give us a room with one king bed.”

Mar 10, 2007 by Julie from Baytown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms.
• Parking space limited. Requested adjoining rooms over the phone but was told they could not assign rooms until physically checking in.

“Nice & clean rooms. No continental breakfast offered. The walls are not very sound proof. The parking space is very limited & had to pay in a nearby lot.”

Mar 3, 2007 by Chris from Boston, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• The front desk staff, as well as the concierge, was extremely helpful.
• The restaurant management is poor. Food takes to long to be delivered/served, and the quality is not with the price at all.

“The front desk staff and the concierge were not only helpful, they were happy to help. If I needed a cab ride for a short distance, a staff member in the background would overhear, and offer to take me in the hotel shuttle, since he "had the time." while the hotel, which is under construction as of February 2007, had a great front desk staff, the restaurant's management was simply poor and disorganized. The quality of the restaurant was not worth the steep menu prices either.”

Nov 13, 2006 by Mary from Atwood, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and provided excellent service at this hotel.
• I did not encounter anything negative during my stay at this hotel.

“I hope to stay at this hotel in the future when I return to Houston. I enjoyed by stay at this hotel very much and would recommend it to anyone.”

May 23, 2006 by Jean from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed my stay. Everything & everyone was excellent. Thanks!!!
• I could not find anything that I did not like.

“I find that this hotel is excellent in every way possible and would recommend it to all my friends and family. Thanks again and keep up the good work and fine, courteous services.”

Apr 11, 2006 by Anthea from Conroe, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was easy to get in and out of good location.
• Restaurant staff seemed stressed/scattered. Slow with the coffee and asked me to pay the bill numerous times.

“This a great location for anyone with business/appointments in the medical center. Free parking available with adequate spaces.”

Jan 18, 2006 by Aimee from Rusk, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was great.
• The hallway of the floor we were on smelled like poop.

“It was great. I would stay there again.”

Jan 17, 2006 by John from Angola, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, good food service.
• The fitness center was not very good.

“Great location, good food service, but the fitness center was very small and not much variety in equipment.”

Jan 10, 2006 by Cori from Westlake, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good parking.
• I liked everything.

“Overall! Very good hotel. ”

Jan 7, 2006 by Cori from Westlake, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• No additional cost for parking.
• Room service was very suspenseful.

“Good location, nice rooms, close to hospitals, shopping and food.”

Jan 5, 2006 by Donald from San Antonio, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location and price.
• The front desk personnel and manager on duty were not helpful.

“N/A”

Jan 4, 2006 by Marvin from Austin, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The location was convenient to my destination.
• The service was extremely poor.

“When we arrived, only one person was working the desk, with a long line. It took approximately 25 minutes to check in. When we arrived at the room, one of the beds had obviously been slept in, there were only 2 towels, no bath mat, no shampoo, no conditioner, 1 wash cloth, no soap, and there was trash still in the trash can and on the floor. The room had obviously not been fully cleaned. When we called about the missing towels, we were informed that we would have to go get more ourselves. We called about 15 minutes prior to being ready to depart for a cab. When we got downstairs, there were about 17 people waiting for cabs with no apparent order for which they had been called. When we asked, we were told that cabs were called 3 at a time, but no established order for who got which cab was in place. We ended up walking approximately 1/2, the way to our destination, more than 1 1/2 miles, at which point we were able to flag a cab down. Overall, the service was terrible, the condition of the room was terrible, and I would absolutely never recommend this hotel to anyone. I am extremely disappointed with this particular trip.”

Jan 1, 2006 by Sarah from Magnolia, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location to the medical center and shuttle van.
• Room temp too cold and could not adjust.

“Nice enough hotel conveniently located in the medical center. Check in/check out, parking facilities and courtesy van to the medical center are pluses. Considering that many guests are visiting due to serious health problems, guests should be able to regulate room temperature.”

Dec 2, 2005 by Bernice from Baton Rouge, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality facility, Friendly Staff, Excellent Location.
• More parking needed.

“I received a warm welcome. The location was perfect. The food quality was good. I enjoyed my stay. I plan to return next year.”

Nov 16, 2005 by Ashley from Lewisville, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• The location.
• Had to stay in a smoking room.

“Good location, restaurant closed on a Saturday night at 7:00, that was stupid.”

Aug 25, 2005 by Dorothea from Kirbyville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very convenient to our doctor's office, it was walking distance.
• Can not say there was anything that we did not like.

“Every one was a great help on the hotel grounds. The breakfast buffet was great. There was two fast food business with in walking distance.. We would surely stay there again.”

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Amenities at Holiday Inn Hotel and Suites Houston Medical Center, Houston

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Barber/Beauty Shop Bath Tub Business Center City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Florist Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Kitchen Kitchenette Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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