Sheraton Houston Brookhollow

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User Reviews for Sheraton Houston Brookhollow, Houston

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Dec 30, 2009 by Mary from San Antonio,TX
Overall Rating: 10

• Convenient and clean.
• No shower caps in bathroom.

“Very nice hotel with good atmosphere. The rooms are always comfortable and clean. Beds are very comfortable.”

Oct 16, 2009 by Shanta Odu 512-431- from Austin,TX
Overall Rating: 10

• Price.
• You have to pay for local calls, found that out later.

“Nice, neat and
clean.”

Jul 3, 2009 by Ann from Cedar Park,TX
Overall Rating: 10

• Nice room for the price. Easy to find.
• Could not get clear directions from the employees for the local area a few times.

“Overall the hotel was very nice. The room was setup very nice and cozy. The linen was very nice all goosedown pillows with goosedown duvets.”

Jun 9, 2009 by Shelly from Beaumont,TX
Overall Rating: 10

• Cleanliness and friendliness of staff.

“This hotel was perfect and
enjoyed the friendly staff.”

Apr 23, 2009 by Kurt from Allen,TX
Overall Rating: 9

• Beds were very comfortable. Flat screen TV was a big plus.

“Overall, the hotel was outstanding.”

Mar 16, 2009 by Rick from Spring,TX
Overall Rating: 9

“The hotel has been going through renovations due to Hurricane Ike. The room I stayed was one of the renovated rooms. Upgraded LCD TV screens and comfortable beds made this enjoyable stay.”

Jul 27, 2008 by Kurt from Montgomery, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Starbucks coffee in room.
• Road noise from nearby freeway enters rooms.

“Typical Sheraton.”

Nov 14, 2007 by Michael from Brentwood, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• They offered free high speed wireless and the overall appearance of the hotel was very good.
• Some of the areas were not very clean, swimming pool.

“I was overwhelmed with how hard it was to get around the hotel. The roads were so jam packed that I really did not want to go anywhere. I did enjoy my stay overall, but am glad it was only for two nights!”

Nov 9, 2007 by Andrew from Destin, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[8]

• Bedding was comfortable.
• The halls are narrow, so each time a door opens and shuts you hear it.

“Though the hotel has been updated, the sound of the doors opening and closing is disturbingly loud.”

Oct 17, 2007 by Ken from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Loved the look of the room. Very nice for the price I paid.
• Internet was very spotty. One night it worked great, others, could not connect at all. Balcony would have been nice.

“The staff was great, the room was clean and the decor was very nice. A balcony would make it an awesome room. Smoking area would also have been nice.”

Oct 1, 2007 by John from Sandy, UT
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• There isn't anything positive I can share related to the experience I had here.
• From the moment we arrived the experience was one of the worst I have had in recent memory.

“It began when they did not have a room for us after traveling 300 miles from Dallas summarizing a 16 hour day and with a paid confirmation. The front desk clerk just looked at us waiting for us to respond when she told us she did not have a room for us. After we balked she spoke with another clerk and they offered a hospitality room that was with a "pullout couch and they could bring in a rollaway cot." When we asked for a manager they then found "the showroom", the room they show to prospective guests. They never mentioned that it was a king bed only even though our rest was for two queen beds. When we arrived to this room after all the chaos at the front desk we were stunned that it was with only one bed. We then called the manager to the room which he arrived with a key to another room with two queen beds. Where was this room when we checked in? They gave us 2 drink vouchers and 2 breakfast vouchers but we would have been happier to just be checked in quickly to the room then to be put through the 45 minute dance that we were put through to at the end be given a room that forty five minutes earlier was not available. A painful experience and one that will assure that I will never book at the Brook Hollow again and will consider my rest options for Houston in the future.”

Sep 23, 2007 by Peter from Irving, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Not really a three star hotel.
• Bathroom fixtures outdated, not working properly.

“I would prefer not to be automatically upgraded. I was aiming for the Marriott hotel near by, a 2 1/2 start, which I liked better.”

Apr 8, 2007 by Mark from Largo, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed, Internet, Restaurant, Shoe Shine Man-Hawk.
• Can not tell you anything I didn't like.

“Everything worked, even the ice maker. Great facility!”

Feb 27, 2007 by Brittany from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Every staff member was very friendly and helpful.
• It is located directly between two major highways, making it difficult to Navigate.

“Very nice facility, clean rooms, wonderful staff.”

Feb 26, 2007 by Tom from Manor, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Dinner is restaurant was excellent.
• Waiter in restaurant disappeared on me.

“Bathtub did not work. I smoke and hotel went non-smoking. I feel some rooms should be set aside for us smokers. No hand mirror in bath. Work space was excellent. Bed was very comfortable.”

Feb 5, 2007 by Kurt from Longview, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[6]

• Plenty of covered parking.
• Freeway truck noise all night.

“Nice, comfortable rooms with a friendly staff and free onsite parking garage. Twenty minutes to downtown on surface streets, but proximity to freeway may result in traffic noise in some rooms.”

Jan 9, 2007 by Jennifer from Overland Park, KS
Overall Rating: 9
Cleanliness:[7] • Staff:[9] •

• The room was comfortable and had space enough.
• Hard to get around the area, but all of Houston is.

“See above comments.”

Dec 15, 2006 by Dawn from Orlando, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• Convenient to major highways.
• Was not in the best area of Houston.

“This hotel is more of a two star hotel. Although the hotel was recently renovated the rooms were just average. The room was noisy as you could hear highway traffic all night long. As a solo female business traveler, I was not appreciative of the attitude of the man at the front desk when I asked where the closest grocery store was. all he offered was "down the street" and was not so pleased when I told him I was not from Houston and where "down the street he meant" he never offered a name of a store or how far away it was so I ended up just walking away from him as I found him very disrespectful and rude! You would expect that people asking directions would be quite typical and the staff member would be happy to help me find my way but that was not the case. Also, the hotel is in more of a business office area and there are no restaurants or stores nearby. Quite honestly the area where they were seemed to be a bit of a rough area. If you are going for a for a night this hotel would be okay but for a long stay I would not recommend it as things such as finding a place to eat or shop such as the galleria area is farther away than I had thought according to their website.”

Dec 7, 2006 by Holly from Asheville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Room, staff, cleanliness.
• Location convenience in Houston is tough to come by - the city is a mess to get around in.

“It was very good.”

Nov 16, 2006 by Larry from Lawrence, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• New room furnishings.
• Nothing.

“I stay here allot. Recently refurbished & they usually accept my price.”

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Amenities at Sheraton Houston Brookhollow, Houston

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable