Marriott Houston West Loop by Galleria

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User Reviews for Marriott Houston West Loop by Galleria, Houston

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Oct 22, 2009 by Teri from Greenwood,IN
Overall Rating: 9

• Great staff, terrific beds.
• Price of the breakfast buffet.

“We enjoyed the hotel and the area, and the staff were most helpful.”

Oct 17, 2009 by Dori from Plano,TX
Overall Rating: 10

• Location was nice, room was good, and a friendly staff.
• Hotel food.

“Great hotel for business travel comfortable rooms. Friendly and helpful staff. Would stay here again.”

Oct 10, 2009 by Randi from Madison,WY
Overall Rating: 8

• Very friendly staff, large room, reasonably priced.
• Bathroom clean but needs updating.

“All front desk staff were great, and the public area was clean and beautiful. The room was large and clean; the mattress was wonderful. The bathroom was clean, but water temperature fluctuated so much while showering that it was uncomfortable. The bathroom also lacks a ceiling fan. Self-parking reasonably priced, but a little inconvenient.”

Oct 9, 2009 by KS from Oakville,Canada
Overall Rating: 8

• Great location.
• Older feel
  and not as new as others.

“Super friendly staff and
easy to get to and find.”

Jun 27, 2009 by Cheryl from Nederland,TX
Overall Rating: 8

• Bed was comfortable, room was cool.
• The room smelled like a cigar was smoked in.

“Hotel was nice. If the room didn't smell like smoke the stay would have been great for the price.”

Apr 12, 2009 by Bob from Des Plaines,IL
Overall Rating: 8

• Comfortable rooms and accommodating staff; good offering of amenities.
• Common internet terminals cost .45/minute; self-park is somewhat off site - use valet.

“While the hotel does have a good share of amenities, it was not obvious what they offered. There was nothing in the room - other than a room service menu - to describe amenities and there seemed to be a lack of signage in the lobby/elevator areas; I did not see any signs in the lobby indicating where the pool was located, etc. The rooms were very comfortable and valet parking is the way to go since the self-park was a bit hidden and seemed to be shared by other buildings in the area.”

Jan 26, 2009 by me from houston
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[10]

• Good location.
• No security.

“I work in the building attached so I share the garage with the guests. Serious car break-ins, in the garage with no other option to park. It occurred before and after X-mas. We too are left hanging by the hotel with no active security!”

Nov 19, 2008 by Karen from San Antonio,TX
Overall Rating: 9

• Nice rooms and upper class clientele.
• Have no free parking options.

“This is a really nice hotel. Staff was very friendly, check in smoothly quickly in mere minutes. Only draw back, is bathrooms are very tiny, barely can close the door without being up against vanity!”

Nov 15, 2008 by Laura from Rockville,MD
Overall Rating: 8

• I am a single female traveling alone and they offered me valet parking for the rate of the lot so I would not have to walk alone in the parking garage.
• The fast breakfast order card was written sentence style instead of a list of choices you would check. Very confusing.

“All in all, this hotel was a good one.
Some things were great, robe in closet, free tea and juice in lobby, good service, valet service for single female guests. Some things were not so good. Confusing breakfast order form that no one I asked knew enough about to explain it to me, not offering to quiet down the room next to mine.”

Nov 6, 2008 by
Overall Rating: 4

• Not much.
• The rooms were tiny, the parking was way too far away, and the beds are uncomfortable!

“The rooms were tiny, the parking was way too far away, the decor was conflicting and dated, and the beds are very uncomfortable! Overall I was really disappointed.”

Oct 28, 2008 by JD
Overall Rating: 9

• Convenient location near the Galleria, excellent breakfast buffet.
• Parking garage was somewhat dark and garage elevators were not in the best condition.

“The hotel is definitely more suited for business travelers, but was perfect for our visit to Houston. The staff was extremely nice and there were cookies and juice in the lobby at time of arrival. Free self parking. The breakfast buffet was excellent with a tremendous and extensive menu and included cooked to order omelets. Also, the thermostat in our room was not working one night. We were allowed to sleep in the room next door for the evening and the next day it was resolved. We were also given complimentary coupons to enjoy the breakfast buffet for the inconvenience.
”

Sep 13, 2008 by Stephanie from Export, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was Ultra-professional, the best.
• They charged for High speed internet.

“I already replied to the Marriott survey and said that I was very pleased with my stay, and it was excellent quality. The best part was the staff, they were probably one of the best I've ever been serviced by. I suggested providing free high speed internet and better entrance from route 610 S.”

Sep 13, 2008 by Richard from Oakville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff.
• Nothing.

“The hotel is easy to drive to and the staff is friendly and helpful. I would stay there again.”

Sep 10, 2008 by Trish from Belton, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The big fluffy, and comfy bed!
• Did not offer an airport shuttle, nor free parking.

“The hotel was in an upscale and safe location. Even though right next to the highway, I could not hear it. I would definitely stay at this hotel again. Staff made me feel welcome and secure.”

Sep 10, 2008 by Janet from Canton, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Centrally located to the attractions we attended.
• I liked everything.

“The hotel was awesome and the staff was very friendly.”

Sep 6, 2008 by Jasmine from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was right around the corner from several food places and the Galleria. It was also easy to get to because it has direct access to the freeway.
• Not applicable.

“The staff was very friendly and helpful. Room service was great, and the food was even better. I would stay there any other time that I went to Houston. It has everything that you need right there at the hotel. The best part is that the staff treat you as if you were family and like they've known you for a lifetime.”

Sep 5, 2008 by John from Cat Spring, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Free parking on weekends.
• Ice machine didn't work and wasn't fixed after request.

“Internet access $11, nice lobby, pool, okay gym. Lots of pillows and comfortable beds.”

Sep 3, 2008 by Maria
Overall Rating: 9

• The location was absolutely convenient, lots of other restaurants and close to the Galleria.

“When asked to be picked up from a restaurant within their 3 mile radius,
I waited longer then 15mins and no staff had called me to let me know that
I was going to wait an additional 15mins at the restaurant.”

Aug 25, 2008 by Jaime from Allen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“One of the best hotels I have stayed at, in a while.”

Aug 25, 2008 by Jannelle from San Antonio, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[9]

• Great location. Clean.
• The hotel rooms are older. The check in person was not friendly.

“Good location. Clean. The lobby is nice and inviting. The hotel is older and the rooms have very small televisions. The beds are very comfortable. The view from our room was of the building next door.”

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Amenities at Marriott Houston West Loop by Galleria, Houston

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Car Rental Desk Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool

Iron Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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