InterContinental Houston

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Sep 13, 2008 by Elizabeth from Victoria, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Met expectations for business hotel.
• The comforters were way too heavy.

“Nice attractive hotel of the luxury style. Clean. The linens are important to me and I found the sheets acceptable but the comforters were arctic level heaviness. I would have loved a tropical weight down comforter in a high thread count duvet.”

Sep 11, 2008 by Don from Georgetown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was very nice, hotel staff friendly, helpful and polite.
• Wish there had been enough regular coffee for two in the morning, instead of one.

“Bedding and pillows were very comfortable. Bartender was very nice and friendly. The location was excellent. I would recommend this hotel to anyone.”

Sep 6, 2008 by Victoria from Lafayette, LA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• The bathroom was nice.
• The beds were not the most comfortable.

“Overall, I did not feel that this hotel should be 4 stars. The bed was not so comfortable. The swimming pool was too small. It cost 16 dollars per day to park. I would not recommend this hotel based on my experience.”

Sep 5, 2008 by Nashiba from Garland, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[10]

• I was able to call the concierge and get recommendations phone numbers and directions to many attractions.
• I needed refrigeration for my medication and they had a minibar told me I had to pay $30 to get the bar deactivated and items removed.

“This hotel was ok but it did not meet the 4 star quality. Rooms are extra small! The bath tub was extra small! Parking was $16 a day. Internet was $10.95 a day and was not worth it. I needed a refrigerator for my medication but they had a minibar and it cost me $30 to get the minibar deactivated and the items removed to be able to use the refrigerator. Television was broken. Was not at all what I expected in the Galleria area.”

Sep 2, 2008 by Ron from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] •

• Location and comfortable accommodations.
• Room next to ice machine.

“Great hotel and well worth the expense.”

Aug 25, 2008 by Paul I. from Allen, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[9]

• The guest room was top notch.
• The lobby is cold, garish and ugly.

“The guest room was great and so comfortable and quiet. The team is rude. The business center says open 24 hrs but your guest key will not access it you have to call security to let you in! It took a long time to get in too after 7 pm. Would not go back, people make the stay.”

Aug 22, 2008 by Jon from Round Rock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upscale, great service and rooms.
• Have to pay extra for internet access.

“Staff is excellent, from the valet through front desk and concierge. Housekeeping response was fast and courteous. Did not have an opportunity to try the restaurant, but the bar is fairly well stocked and the bar staff is excellent as well. This is the third Intercontinental Hotel I've been to and all three have been excellent. Location is a block from the Galleria right off I-610, so you're close to everything. I will stay here again.”

Aug 21, 2008 by Matt from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Classy.
• Size of the rooms.

“Great place to stay, although the rooms are a little small. Parking, $16 a day is a bit pricy.”

Aug 19, 2008 by Derick from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great, the family enjoyed the hotel and we would go back!
• I have nothing to state against this hotel.

“We arrived about 11 pm and was met at the registration desk by a smiling, cheerful gentleman. I was given a high floor and my room was on the 19th floor of the 22 storey hotel. The pool & patio was on an enclosed 5th floor, very private. We enjoyed a nice view of the city from our room. Great customer service. Also my room had a well stocked snack and drink bar (kids enjoyed). The room was very clean and the bed was comfortable. Would enjoy returning to this hotel.”

Aug 18, 2008 by Lisa from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Beautiful lobby.
• Loud guest during the night.

“Beautiful surroundings, helpful staff, comfortable bed.”

Aug 13, 2008 by Joseph from Missouri City, TX
Overall Rating: 4
Cleanliness:[10] • Staff:[10] • Location:[8]

• This hotel had a nice soft bed.
• The room was very small and there was not enough room to really move around. There was not a DVD player as well.

“I was not satisfied with my room to the fullest extent. I was expecting a bigger bathroom and more space to move around the room in. It was very congested and very dangerous.”

Aug 13, 2008 by Timothy from Portland, OR
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Absolutely nothing.

“The room we received was not up to date and the room next to had problems with its door so hotel staff was working on that room.”

Aug 9, 2008 by Julie from Saint Charles, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful exterior and interior, clean room.
• No free Wi-Fi, parking car costs, continental free breakfast would be nice.

“Nice hotel if you don't mind paying for extras that other hotels give you for free. I would rather stay at a Courtyard or Hampton Inn or something that does not charge you to park, has free Wi-Fi (in the rooms) and a simple free breakfast to start the day.”

Aug 6, 2008 by Becky from Houston, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[9]

• Location.
• Crowded, restaurant closed without notice, not as clean as could be.

“Over-rated but good location.”

Aug 5, 2008 by Garrett from Nashville, TN
Overall Rating: 2
Cleanliness:[8] • Staff:[4] • Location:[5]

• Nice lobby.
• Noisy rooms, unhelpful staff, expensive parking.

“I was in Houston to take the state bar exam, so I thought this was a nice hotel for some peace and quiet so I would be rested and ready to go for the three day exam. Starting positive: The lobby, conference rooms and common areas are well appointed--they must have spent a fortune in all of the marble. So the stay starts off well, but when we get to our room, to my surprise, it adjoins another room; apparently, most of the rooms at this hotel are adjoining. It means that you can hear the person in the next room talk/watch TV/whisper sweet nothings to their partner. Room #1 we asked to be moved because the adjoining room was party city; Room #2 was the handicapped room (I'm not handicapped) and it smelled terrible; Room #3 was fine until night #3 when it was again, party city in the adjoining room. I sat up and just listened for a couple of hours, since I didn't feel like moving again. Parking is $16/night, so factor that expense in as well. Room service was horrific. We ordered the intercontinental breakfast: Danishes, eggs, bacon, coffee, and OJ for two. The next morning attempt #1: Danishes, coffee, OJ for 1. Attempt #2: brought us some cold eggs. Attempt #3: another OJ and bacon. By now it is time to go; we spent a ton on a breakfast that we couldn't even enjoy thanks to unmitigated incompetence. The next evening we asked for the staff to bring up two wine glasses and a corkscrew. After 45 minutes of waiting, I called to check on it, and was curtly told that they were busy and I should just wait longer. Thanks, that helps. Half an hour later, I finally went down to the bar and had them give me the glasses and open my bottle of wine. The restaurant service was likewise a joke. An anecdote: at breakfast the next day, the guy next to me just wanted oatmeal, but the waitress merely pointed to the buffet, he then repeated that he just wanted oatmeal, she said ok.”

Aug 4, 2008 by Sheryl from Westminster, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds. Quiet and adjustable air conditioning.
• Mini bar water was way overpriced at $5.00 per pt.

“Overall very good. Quiet, comfortable rooms. Easy access to garage and central location to places I needed to be.”

Aug 4, 2008 by Cheryn from Houston, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[8]

• The wallpaper in the women's loo on lobby floor.
• Service.

“One evening one of us gave their computer bag to the bellman to put in the room. It never made it. The hotel confirmed they have video of the bellman entering the elevator with the items, but not leaving. The hotel manager did not meet with us despite numerous requests over the next couple of days, and they have discouraged us from contacting the police as they wanted to take care of it by their insurance but so far they have not.”

Aug 1, 2008 by K from Santa Barbara, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• The food was excellent.
• The internet charges. the staff and parking fees.

“Could be better but just charge for every aspect. I usually stay at Hyatt with parking charges but they never charge me and the valet was slow the staff was slow.”

Aug 1, 2008 by Andrew from Abita Springs, LA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel in a good location.
• This hotel was no exception.

“This hotel was very nice. Breakfast, and making a few copies. I think internet access is more important than cable TV, and I can not believe that some hotels continue to charge for this service.”

Jul 31, 2008 by Morgan from Lewisville, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Room and facilities were very clean. Staff was very helpful and friendly.
• The bed was uncomfortable (too hard for my taste).

“The hotel is in a great location, our room and all the other facilities were up to date and clean. The staff was friendly and helpful. We did think the bed was too hard and woke up with a little back pain, but it's because we are use to a very soft mattress. Overall this was a very nice hotel and worth every penny.”

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Amenities at InterContinental Houston, Houston

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Bathroom Telephone Breakfast Buffet Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Jacuzzi Laundry/Valet Services Lounge Mini Bar Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pets Allowed Pool Porters Public Address System Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service