Holiday Inn Houston-Near The Galleria [Houston, TX]- Hotel Reviews

User Reviews for Holiday Inn Houston-Near The Galleria, Houston

Average User Rating: 7.0

Cleanliness:[7.5] • Staff:[7.5] • Location:[7.5]
Based on 355 user ratings

Apr 22, 2009 by Chris from Mckinney,TX
Overall Rating: 1

They had plenty of hot water.
Dirty, smelly rooms, loose fixtures and ceiling was crumbling.

“Room was dirty, carpet unraveling, loose bathroom fixtures, large mounds of lent in corners, maid came into room without knocking, bathroom ceiling crumbling and falling on floor.”

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Apr 21, 2009 by Kelly from Mabank,TX
Overall Rating: 7

The parking lot was gated for safety. We used our room card to enter.
The walls were thin. We could clearly hear the conversations and
TV from the rooms on either side of us.

“Very good for the price. Disappointed in the noise level from the two rooms on either side of us.”

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Mar 11, 2009 by Natural from Victoria,TX
Overall Rating: 7

I like Holiday Inn for its clean and convenient environment.
I hope it more warm.

“It's great overall.”

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Dec 31, 2008 by Jason from Round Rock,TX
Overall Rating: 1

Location.
Staff was unhelpful; room did not have adequate information on local area and staff would not provide it.

“We came-in late and wanted a list of restaurants that delivered to the hotel. Staff said it would be in the room. It was not; called down for more info on take outs, delivery or close by places to go and staff would not help. Cranky hungry kids and had to go out again to hunt for food at night in an unfamiliar area.”

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Sep 3, 2008 by Rhonda from Abbeville, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

Very friendly staff, overall very clean other than my carpet in my room, had stains on it.
My AC went out in my room but they fixed it.

“Very friendly staff.”

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Aug 27, 2008 by Karen from Waco, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

Convenient, clean, price.
Ice machine did not work.

“Ask for room away from highway traffic.”

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Aug 19, 2008 by Kate from Sarasota, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

Convenience to area attractions.
Loud, could hear freeway from room.

“Pretty much what you expect from a Holiday Inn. I was pleasantly surprised with the cleanliness, ease of parking, and quality of hotel staff. I have been in Holiday Inns that were definitely a lot worse.”

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Aug 14, 2008 by Crystal from Sulphur, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

Good location and easy to find.
The bathroom was a bit small.

“It was satisfactory. Just needed a little more space in the bathroom.”

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Jul 29, 2008 by Karen from San Antonio, TX
Overall Rating: 4
Cleanliness:[1] • Staff:[4] • Location:[5]

The price.
It was old, rooms were dirty, staff was very unknowledgeable, not convenient to the Galleria.

“It is an old Holiday Inn, they have tried to update, but have a long way to go. Even 2.0 as it is not worthy.”

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Jul 24, 2008 by Kay from Whitney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

It was clean and the people were friendly.
I liked everything.

“The stay was great and I would go again.”

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Jul 23, 2008 by Venu K. from Austin, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[5]

Nothing.
Reception is not good, we lost baggage and could not found.

“Not good.”

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Jun 9, 2008 by Maureen from Shreveport, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

Room decor was better than hotel exterior would suggest.
Issues with electrical outlet and ironing board.

“Location central and convenient. Hotel exterior dated. Room decor was fine, but circuit breaker triggered by using two small appliances at once. Staff polite.”

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Jun 9, 2008 by Louann from Duncan, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

Clean, great beds and pillows, cold air.
It was a little difficult to get to.

“Other than hard to get to, this hotel was wonderful, clean, beds and pillows were heaven, and convenient parking for Houston. Thanks!”

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May 30, 2008 by Aubrey from Chicago, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

Great location for the area I wanted to visit.
This hotel has courtyard rooms which give you a motel experience.

“The best thing this hotel has for it is location. If you want to stay near the Galleria area, you have made the right choice. The staff was friendly and accommodating when I asked them that I wanted a non-smoking King. Unfortunately, the only non-smoking Kings were located in what they term as in their courtyard area. This sounded wonderful until I went to the room and realized courtyard was another word for motel-like. The main part of the hotel is nice and what you'd expect from a Holiday Inn. With its carpeted outdoor hallways, the courtyard felt like a throw back to a 70's motel. We were on the second floor which has no elevator. The A/C units are on the wall that share the outside carpeted walkway and had looked like they had at one time or another leaked because the carpet around them looked stained. All in all I liked the location, the staff, the free parking and would have probably enjoyed the main part of the hotel if they had had a non-smoking King available at the time of my check in. Feel free to choose this hotel but be Leary of staying in the "Courtyard" rooms!”

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May 28, 2008 by Jared from Frisco, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

It was clean and well kept.
The bathrooms were rather outdated.

“This was a nice place and I would definitely stay there again.”

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May 28, 2008 by Joe from Bridgewater, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

Price is approx. 1/2 of hotels on Galleria side of Hwy.610.
No elevator to second floor.

“Location on highway and condition of exterior hallways gives poor first impression. However, the room was very clean and comfortable. Air conditioner was somewhat noisy. The staff was very nice.”

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May 26, 2008 by Enrique from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Honesty, efficiency, friendliness, kindness, good disposition, and attentiveness of the hotel staff.
Despite the excellent security and trustfulness of the staff, a safety box in the room could be handy.

“A very good, comfortable, useful, well located, and budget-friendly hotel.”

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May 22, 2008 by Christina from Lake Charles, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

This hotel was worth the price. The rooms were nice and very comfortable.
The hot tub was cold. It was hard getting on and off the interstate to the hotel.

“I really enjoyed my stay at the holiday inn. There was nothing to complain about the actual room. The staff were very friendly.”

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May 22, 2008 by Richard from Round Rock, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

Jacuzzi was great.
No elevator.

“Linens were not fresh - no elevator to the exterior rooms - convenient shopping.”

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May 19, 2008 by Aaron from Beaufort, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

Really nice hot tub.
Renovating room next door.

“Quality was okay for price paid. Good location, friendly staff, still renovating.”

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