The Westin Galleria Houston

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User Reviews for The Westin Galleria Houston, Houston

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Oct 28, 2009 by Dennis from Alameda,CA
Overall Rating: 5

• Lots of broken things, blinds, shower heads, AC, noise.

“Had to be moved to another room when the air started blowing heat at 2am. Both rooms had various broken things shower head, lights, window bind. Both rooms were very noisy.”

Oct 28, 2009 by Troy from Corpus Christi,TX
Overall Rating: 3

• Close parking.
• There was not a coffee pot in the room.

“I have stayed at this hotel over the years. It is no longer a 4 star hotel. It is run down and dated, needs a facelift.”

Oct 25, 2009 by Lori from Houma,LA
Overall Rating: 9

• Excellent soaps and shampoos.
• hotel lobby was hard to locate.

“Great location in the galleria with shops and restaurants.”

Jun 15, 2009 by Tom from Lakewood,CO
Overall Rating: 10

• The staff was great. Nice room.
• The bathroom sink did not work well.

“Great!”

May 29, 2009 by Judy from Westborough,MA
Overall Rating: 10

• The rooms were a generous size. The beds and pillows were extraordinary. The staff was attentive. Nothing I disliked.
• One chair in the room was uncomfortable.

“Awesome! I loved this hotel!”

Apr 18, 2009 by Eric from Coon Rapids,MN
Overall Rating: 2

• The galleria was attached.

“I was treated very well as I checked in but, as I got to my room the ice machine was broken and had been for sometime. I did enjoy leaving the hotel to go shopping in the galleria that was the best part of being in Houston.”

Apr 12, 2009 by Anita from Calgary,Canada
Overall Rating: 7

• It was close to where my conference was being held.
• They did not have a shuttle service, nor did they have free internet in the rooms.

“Good location attached to the Galleria mall and close to many amenities. Unfortunately there was no shuttle which would have really helped me out and saved me a lot. Also the there was no free internet access in the room. I had to pay $10/day.”

Mar 20, 2009 by Anat from College Statoin,TX
Overall Rating: 3

• The location for shopping and restaurants.
• I was disappointed.

“Need to remodel their rooms/bathrooms to the standards of Westin hotels.”

Mar 19, 2009 by Brian from Nora Springs,IA
Overall Rating: 10

• Location in the best mall in Houston.

“Excellent accommodations, staff, and location.”

Dec 12, 2008 by Ben from Bethesda,MD
Overall Rating: 10

• Westin bed is the most comfortable anywhere!
• Hard to find breakfast restaurant - it's somewhere out in the adjacent mall.

“The Westin Galleria has been around for a while, and has to compete with newer hotels, but the rooms are still among the best in Houston, the Westin bed is incredibly comfortable, and the staff is diligent, friendly. It's clean and lovely, the location is excellent - connected to the Galleria Mall, easy parking. I've stayed there often and will certainly stay there again.”

Nov 25, 2008 by Wendy from San Antonio,TX
Overall Rating: 3

• The location was great.
• The service, the room and
  the room temperature.

“Upon my arrival the valet took a very long time to get to me. As I got out of my car with my 5 bags in tow I was not assisted. There was free WiFi only in the lobby and you had to pay for WiFi in your room. Not that the fee is great but it is the principal that this is a high end hotel in downtown Houston. As a business traveler this is a thorn in my side. The room had comfortable beds and a great TV but the paint was chipping of the walls and the bathroom was gross.”

Oct 17, 2008 by Marnie
Overall Rating: 9

• Great location and
  quality.
• A long walk from the self parking to inside the hotel.

“Great experience overall, I would definitely recommend this hotel to anyone traveling for business or leisure. Great location!
”

Oct 7, 2008 by Octavio
Overall Rating: 10

• Amazing price and great hotel.

“Exceeded my expectations.”

Jul 24, 2008 by Kim from Leander, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• Comfortable beds, great balcony view.
• Parking shared with millions of people going to the mall.

“Very comfortable stay in a large room with a great bed and great balcony view. We came for a short anniversary weekend without the kids and wanted what we never get - sleep a movie at a theater, and great food. We got the sleep and the food at the Oceanside was amazing. We had to settle for TV since the movie theater was a drive and we didn't want to fight the parking with the mall crowds.”

Jul 1, 2008 by Milinda
Overall Rating: 3

• That it is in the galleria area.
• Paper thin walls, loud guests, not easily found with GPS.

“The hotel is very nice, looks great, comfortable room. But we could hear every word from the rooms next to us. The walls were paper thin. We asked the front desk to do something about extra noisy neighbors and instead of taking care of the problem, they proceeded to call our room three times after midnight only to say, I just wanted to let you know we are going to take care of the problem. We were trying to sleep but could not because we heard every word out of the next room and were getting annoying calls from the front desk.”

Mar 24, 2008 by Justin from Orange, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location and the most comfortable bed.
• Paying for internet that didn't work and stale soda in mini bar.

“VERY impressive. Would stay here again. Paying for internet access at this star level isn't impressive though. A hotel of this league should offer Wi-Fi. Confusing parking, so I had to park valet but they messed with my lights and left them on when they turn off automatically. VERY annoying, but great stay.”

Oct 27, 2007 by Katie from San Antonio, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Close to my meetings, connected to galleria for shopping.
• Terrible service; lazy, disinterested staff not helpful; room not clean.

“I like star wood hotels. This one does not live up to the company's standards. I will never go back there, and will recommend others avoid it.”

Oct 19, 2007 by Paulette from Mcallen, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[10]

• Great location inside the galleria mall.
• The room was not clean and was dated.

“I was disappointed with my room, did not meet the 4 star level. The carpet had many stains, the ceiling over the shower had black mold, rust stains on the tile in the bathroom and light fixtures were missing. The bed was comfortable and the location inside the galleria mall was great.”

Oct 7, 2007 by Judi from Phoenix, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The Westin bed.
• The rooms were outdated.

“I always love staying in a Westin. This hotel overall was good. Definitely a great value for the money.”

Sep 30, 2007 by Tony from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect for the business traveler and the location was excellent.
• Knowing where to park was confusing if not using valet.

“The Westin galleria met all of my expectations on this business trip. Having direct connection with the galleria mall allowed me to relieve a little stress by strolling through the mall area. When back in my room, it was quiet and a great view of the city to get all of my work done.”

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Amenities at The Westin Galleria Houston, Houston

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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