The Westin Galleria Houston

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Mar 24, 2008 by Justin from Orange, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location and the most comfortable bed.
• Paying for internet that didn't work and stale soda in mini bar.

“VERY impressive. Would stay here again. Paying for internet access at this star level isn't impressive though. A hotel of this league should offer Wi-Fi. Confusing parking, so I had to park valet but they messed with my lights and left them on when they turn off automatically. VERY annoying, but great stay.”

Oct 27, 2007 by Katie from San Antonio, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Close to my meetings, connected to galleria for shopping.
• Terrible service; lazy, disinterested staff not helpful; room not clean.

“I like star wood hotels. This one does not live up to the company's standards. I will never go back there, and will recommend others avoid it.”

Oct 19, 2007 by Paulette from Mcallen, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[10]

• Great location inside the galleria mall.
• The room was not clean and was dated.

“I was disappointed with my room, did not meet the 4 star level. The carpet had many stains, the ceiling over the shower had black mold, rust stains on the tile in the bathroom and light fixtures were missing. The bed was comfortable and the location inside the galleria mall was great.”

Oct 7, 2007 by Judi from Phoenix, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The Westin bed.
• The rooms were outdated.

“I always love staying in a Westin. This hotel overall was good. Definitely a great value for the money.”

Sep 30, 2007 by Tony from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect for the business traveler and the location was excellent.
• Knowing where to park was confusing if not using valet.

“The Westin galleria met all of my expectations on this business trip. Having direct connection with the galleria mall allowed me to relieve a little stress by strolling through the mall area. When back in my room, it was quiet and a great view of the city to get all of my work done.”

May 27, 2006 by Bill from Houston, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[10]

• Location.
• Housekeeping/ Fitness Ctr.

“They assigned me to a room that had not been cleaned. The new room lacked a TV remote control, which was rectified in a reasonable amount of time, however, the bathroom had mold and mildew on the ceiling. The room ceilings are the old popcorn type. No fitness center on site - they charge you $12.99 to use the adjacent Westin Oaks hotel fitness center - bad.”

May 28, 2005 by Jeff from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location & amenities, rooms are very comfortable
• The elevators need work: the doors stick open and it feels like the cable slips sometimes.

“Very nice Westin in a great location. The staff is always friendly, room service is great. Work areas in the rooms are comfortable. I do wish broadband internet was included in the room price. I believe a 4-star hotel should include this as a base item, just like cable TV.”

2 of 2 people found this review helpful.

May 16, 2005 by Al from Broussard, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• great location
• no restaurant

“great place to stay in the middle of the Galleria”

May 16, 2005 by Doug from Marlton, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and ease of parking, Heavenly beds!

“Although the staff was pleasant and helpful, the lobby in general does not present itself as a four star hotel. Starwood does have the best beds available in hotels today. Knowing that, I know that I will sleep well which is not always possible when traveling. Room service failed to send me all that I ordered; that was disappointing. ”

Apr 16, 2005 by Stewart from Los Angeles, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Concierge service, proximity to mall
• Only had a handicapped room with 2 queens. No nonsmoking kings available.

“Very nice, if unspectacular, hotel attached to the Galleria Mall in Houston. All rooms have balconies. Bedding and beds are quite comfortable. Concierge was very helpful and knowledgeable. Free self parking.”

Mar 14, 2005 by Deborah from Euless, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location. Large rooms
• Bathroom floor & door not as clean as I would have liked.

“Great views. Excellent bed. Large rooms.”

Mar 14, 2005 by Michael from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• great location; helpful staff
• excessive charge for internet access; should have free wireless access

“updated, clean, well-run, great location”

Mar 4, 2005 by John from Bedford, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• location was good for my needs
• parking, work out center not available on site

“The location was good, the hotel was clean and accommodating. The staff was helpful but parking was costly and inconvenient. Work out facilities available were not available in the facility but offered at another off site property.”

Mar 1, 2005 by Wendell from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location at the galleria could not have been any better.

“Very good location to shopping and dining.”

Feb 23, 2005 by Grant from San Diego, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location
• View of parking lot

“Very trendy, perfect location and clean rooms.”

Feb 14, 2005 by Will from Mandeville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding location - attached to the galleria!
• No complaints.

“The Westin Galleria is a true 4 Star Hotel attached to Houston's Best Shopping Area -- The Galleria. Rooms have a balcony, some of the best beds in the industry, and dual-head showers. The work area is a business person's dream -- high speed internet with an ample desk and plenty of room to move around. I whole-heartedly recommend this hotel to anyone.”

Jan 31, 2005 by Rlt from Keller, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

“Houston Business travellers and shoppers rejoice, the Westin Galleria is the best of both worlds. Close to all the main highways and world class shopping, what more could you ask for??? Then again there is the Westin service, second to none.”