Hilton Houston Westchase

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User Reviews for Hilton Houston Westchase, Houston

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Apr 19, 2008 by Spud from Nederland, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The front desk was friendly.
• Parking was horrible.

“I enjoyed the stay. It suited our needs and the gentleman at the front desk was very customer friendly.”

Jan 11, 2008 by Henry from Stockton, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Hotel was great. It exceeded my expectation. The staff was cordial.
• I think it should have free/cheaper wireless internet connection.

“It was a great experience at the Westchase Hilton.”

Nov 8, 2007 by Lois from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location, near bus and restaurants, tasteful room décor.
• Had adjoining room which was very noisy, no laundry facilities.

“This hotel is conveniently located near restaurants, a grocery store, and bus line. The room decor is tasteful. However, we had an adjoining room which was very noisy. We could hear our neighbor's phone calls, alarms, conversations, etc. The gym is good. Free financial times.”

Sep 27, 2007 by Lois from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room decor is lovely. Great view. Fridge in room.
• Lobby and gym are too cold. Hotel over air-conditions.

“Hotel was recently refurbished we were told. The rooms are an unusual shape and very nicely decorated. They also have a fridge which is not filled with expensive mini-bar items. Location is good. Lots of restaurants and Kroger within walking distance. We really enjoyed our stay here. Staff upgraded us to penthouse since I'm Hilton gold. So we had free breakfast every day.”

Aug 23, 2007 by Ellen from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautifully appointed. Updated. Staff helpful, and friendly.
• Not a lot of restaurants, shopping nearby.

“I was very impressed with the beauty of the hotel. It is probably an older property, but very well kept. I loved the pool. The atrium bar was nice and service good as well. As a woman alone, I did not feel uncomfortable having a glass of wine here and just enjoying the atmosphere. Very nice hotel.”

Apr 23, 2007 by Steve from La Grange, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean large rooms.
• Noisy. No parking. Charged for internet connection.

“This hotel is conveniently located and generally clean. However, there was very little parking. I could hear my neighbor flush the toilet in the next room. And there was an exorbitant charge for an internet connection, a convenience that is now free in most two-star hotels.”

Feb 28, 2007 by Sn from Lufkin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Cleanliness, upgraded furnishings, great bed and pillows.
• Not pet friendly and a bit rude about it.

“Excellent hotel. ”

Feb 16, 2007 by Judith from Victoria, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The bed was extremely comfortable!
• Room was right across from a hospitality room that was loud until midnight.

“The location was convenient for us because it was close to family. The room was attractive and the bed was incredible with both a feather mattress and comforter, plus plenty of pillows. It was a comfortable stay. The only problem we had was that our room was right across from a hospitality room that was quite loud until midnight. Fortunately, we tend to stay up late and it didn't disrupt our sleep. We would stay again!”

Jan 16, 2007 by Misti from Kingston, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Classical music was playing in the room when I walked in.
• Business center with internet access was only on penthouse level and including a fee.

“The staff was semi-friendly. They could have been a bit more welcoming. I was disappointed with the fact that the 'business center' that had internet access and computers was on the executive levels and you had to pay to use them.”

Dec 16, 2006 by Robert from Jasper, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very professional staff cleans hotel and room.
• Parking was very crowded.

“Check-in clerk realized they had not met our request for a room with king bed. She promptly changed us to an executive room at no extra charge. Big impression!”

Dec 12, 2006 by Heather from Rosenberg, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location and the bed were very comfortable.
• The view out of window was not very nice.

“The hotel was very friendly and nice.”

Dec 12, 2006 by Bob from Dickinson, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nicely furnished room.
• Bed was a little too soft.

“Excellent location and very helpful staff.”

Nov 2, 2006 by Jay from Sugar Land, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• I liked the location.
• View.

“The fire alarm went off at 6:00 AM and ended up being a false alarm, but no real apology was ever given even at check-out.”

Aug 15, 2006 by Mark from Fort Worth, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• I liked this hotel the first time I stayed there, but will likely not ever go back after my last experience.
• They were renovating. The noise was awful and woke me up at 8 a.m. on a Saturday morning.

“This hotel is not ready for guests. They are renovating, and the noise was awful. I was hoping to sleep in late, but the renovation woke me up at 8 am on Saturday and was unbearable. When I asked the client service manager to give me a voucher for another Hilton Hotel, he told me he normally would comp the room, but he couldn't do anything about it.”

0 of 1 people found this review helpful.

Jun 4, 2006 by Wanda from Killeen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff very friendly and helpful.
• Charges for coffee not clearly indicated.

“This was a really good stay. Hotel staff was great. Just make sure you know the coffee costs money!!!”

0 of 1 people found this review helpful.

Apr 27, 2006 by Julie from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Nice well-appointed rooms
• Front desk service

“We stayed at this hotel to attend a wedding. We arrived at 1:30, knowing that check-in was not until 3, but hoping we could get in early to get ready. We were told our rooms were not ready, so we left our bags with the bellhop and decided to come back at 3. At 3:05, our rooms were still not ready, even though the front desk attendant knew we would return at 3. We were not able to get into our rooms until 3:45 (the wedding was at 5). ”

0 of 1 people found this review helpful.

Apr 12, 2006 by Linda from Arlington, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent bed mattress and comfort.
• No breakfast except expensive one.

“Clean, safe, a little too expensive for what it offered”

1 of 1 people found this review helpful.

Mar 28, 2006 by Shela from Richmond, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was exactly what we wanted to celebrate our 22nd wedding anniversary
• We had hoped that the lounge would have been more romantic.

“The hotel was in a great location for what we wanted. The restaurant was nice but pricey The exercise room was well stocked with all working equipment The hotel was walking distance to several other attractions that we went to.”

1 of 1 people found this review helpful.

Mar 10, 2006 by Carol K. from Goodrich, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• This hotel was great. We had one suite that had a king bed and a day bed.
• The air conditioner was noisy in the living room.

“The hotel was wonderful, and the rooms were really first class and decorated very nicely. We would have liked two regular beds better, as us old ladies like to sleep alone. One lady had her own room and she was extremely satisfied.”

Feb 16, 2006 by Joe from Rosenberg, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• The hotel was clean, beds were comfy.
• Front desk staff not as friendly as they could have been.

“The hotel itself was nice. Hotel policy does not prefer Visa cards and they do not want to take one, they freeze up 50 bucks of my money to stay there for incidentals. Then I was charged $5.00 for mini bar usage I never used. This happened once before at this hotel. I had to call accounting to get my money back. Seems like a scam to me. Except for those things we enjoyed our night out and our room was fine.”

1 of 1 people found this review helpful.

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Amenities at Hilton Houston Westchase, Houston

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services