Hilton Tulsa Southern Hills

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User Reviews for Hilton Tulsa Southern Hills, Tulsa

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Apr 26, 2008 by Lorri from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, clean and nice.
• Gym is not available 24 hours. Opens at 5:30 am.

“Would definitely stay at this hotel again. No real problems.”

Apr 22, 2008 by Sally from Caney, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We got an upgrade to suite even though I booked a king room only by mistake.
• No covered parking.

“The person at check in upgraded our room. We were down for a king bed only but there were 4 of us so he gave us an upgrade to a suite. Very nice! Newly remodeled from our last visit. It was needed.”

Apr 21, 2008 by Robert from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[3] • Location:[7]

• Grumble.
• The service level, the shower backed up, etc.

“The room looked ok upon the start of the night. After working out in the gym, I returned to my room to shower. Less than 5 minutes into the shower, the whole room flooded (they put me in a handicap room, and there was only 1 inch of protection against the water). When the room flooded, my bag (which was on the floor) was soaked. I asked for a new room, they told me they couldn't manage it, but they would "try" to fix the drain. So, they "tried" and I assumed it was fixed. I get to sleep, and as soon as I do, the only thing I hear all night long was the beep of the Nextel phones in the linen / housekeeping room right next to mine. All night! So, upon waking in the morning, I hop in the shower, and sure enough, the room floods again. I have to get ready in front of the mirror while standing in 2 inches of water, and blow-drying my hair. Luckily I did not drop the blow drier. Overall, a terrible experience.”

Apr 14, 2008 by Chris from Lufkin, TX

Staff:[10] • Location:[10]

• Big towels.
• Air conditioner didn't work to well.

“Very comfortable. I would stay there again.”

Apr 4, 2008 by Paul from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great looking room, Beautiful bathroom and comfy bed.
• The acoustics were horrible!

“Not being much of a "stay at hotel guy", I didnt really expect much. I was quite surprised. The room was very nice, bathroom beautiful and my wife wanted to steal the bed it was so comfy. On the downside, the acoustics of the place were horrible. We could hear the people stomping around above us and could almost make out word for word the people talking in the bar area 5 floors below us. Luckily I learned a trick quick about turning on the central air fan which blocked out everything. Anyway, it was worth the money and if I had to, I'd go back.”

Mar 26, 2008 by Tracy from Wichita, KS
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Nice bedding.
• Terrible brunch! No working ice machines!

“The hotel appeared to be virtually uninhabited as there were VERY few cars out in the parking lot. I have stayed at this hotel many times (well over 5) over the last 10 years and this was the worst stay I have endured. 1) Our 6th floor room was located right outside the ice/pop machine room, which machines emitted discernable noises constantly through our closed room door. 2) Even though it continued to cycle and make noise, the ice machine was not producing ice. I called the front desk, who advised me that they knew it was not working. If they knew this, WHY did they place us on this floor? I asked if there was another ice machine nearby, and they advised, yes, up on the 10th floor. Again, if they knew this when I checked in, why was a 10th floor room not offered? It was very inconvenient to have to go up to the 10th floor for ice. I made my dissatisfaction known to the staff and simply received an offer of a staff member to fetch the ice and a lame "we're sorry for the inconvenience". 3) The heating/AC unit was noisy and it was difficult to maintain a consistent comfortable temperature. 4) On Sunday morning we purchased the Easter brunch that was available. For the price of the buffet (which was VERY high, approx. $90 with all the gratuities, etc. added in), the food was abysmal. No juice or champagne cocktails were offered, which was very disappointing and not in keeping with other Easter brunches I have attended. The crab legs were full of water, the meat in the legs would not come out in whole pieces, but in flakes; they were simply the worst cooked crab legs I have ever seen. The pork loin was tough and overcooked. The chicken breast was tough and overcooked.”

Mar 21, 2008 by Carolyn from Allen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was beautiful, and so clean.
• Everything was perfect!

“We had excellent directions, accommodations, food, and all was better than our expectations!”

Mar 13, 2008 by Patrick from Warsaw, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was very comfortable and you had everything that you needed at the hotel.
• Delay in the restaurant in getting our food.

“It was great and the view of oral Roberts university was nice.”

Feb 25, 2008 by Tiffany from Tulsa, OK
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice bed, flat screen TV.
• A coat went missing in my room. Did not bring it up to mgmt though.

“I arrived, quick check in. Loved the bed-very comparable to my personal bed at home. 2 days pleasure 2 days business. Meet expectations. Had a flat screen TV. I did however have one problem a coat I had purchased went missing in my room. Did not realize it was gone till I got home. I had it packed the second night I was there. Stayed packed till 4 nights later. Too late to bring it up to mgmt.”

Feb 7, 2008 by Kristine from Stillwater, OK
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• It was very convenient to the concert at the Mabee Center that I went to.
• We were limited to certain floors and some amenities were not offered.

“Some dishes were left outside of rooms for more than 1 day. I'm not sure if there were any cleaning staff on the floor at all that day.”

Feb 6, 2008 by Tony from Cedar Park, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[7]

• It was OK for the price.
• The ELEVATORS made a screeching sound all day and all night.

“I had to go back online (in the TINY free wireless area of the lobby) and add a day to my stay. They never came in cleaned my room, restocked towels, coffee, etc. Also none of the coat hangers would fit on the hanger rod. (Useless) Some black stuff maybe mold stuck to the bathroom vent. Only allowed two bath towels per room a day without asking for more. No map in the room to show where pool, vending, etc were.”

Jan 31, 2008 by Lisa from Joplin, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Starbucks.
• No toilet paper.

“Very friendly, clean, starbucks.”

Jan 28, 2008 by John from Florence, AL
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[8]

• Lovely rooms recently refurbished.
• Badly trained bell staff, freezing cold lobby area, room not vacuumed during my stay.

“With a little bit more training and attention to detail, this would be a really nice hotel. The rooms are clean and comfortable; the public areas are nice (except the bar, which has no atmosphere whatsoever, but very friendly bar staff). I had a bad experience when I checked in which soured my view on this hotel. Also, there was some building debris (small bits of drywall) on the carpet outside my room that weren't vacuumed up during the two nights I stayed there.”

Jan 28, 2008 by Ray from Sallisaw, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Large clean rooms with HDTV and wonderful beds.
• Internet was not wireless.

“Great location in one of the safest parts of town. HDTV in large room with couch and new bed.”

Jan 23, 2008 by Karl from Mcalester, OK
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was nicely decorated and had a flat screen TV which we enjoyed.
• The walls were so thin that I could hear the person next door talk while I was in the bathroom.

“For a three-star hotel, I expect that I will enjoy peace and quiet, not be able to hear the people next door to me. Walls were too thin for a three star hotel.”

Jan 23, 2008 by Mike from Lawton, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Accommodating staff.
• Our elevator got stuck between floors one night.

“Very clean hotel, the staff was very friendly, had a few minor problems and front desk could not have worked any harder to help us out, this young man needs to be in some type of Jr. Management program.”

Jan 22, 2008 by Claudia from Lawton, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful rooms - wonderful staff.
• Some of the rooms had a smoke smell.

“Would Definitely stay there again - The staff couldn't have been more friendly and helpful - Beautiful rooms.”

Jan 21, 2008 by Kimberly from Lubbock, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• We were treated with respect and courtesy.
• There was a communication breakdown with maintenance and the front desk.

“This hotel was perfect for our needs: located next to ORU, indoor swimming, and the Disney channel. The staff was very friendly and helpful. The heater in our room had blown a fan and maintenance arrived immediately. There was some confusion with the front desk over the situation, but when made aware, they quickly changed us to a new room.”

Jan 16, 2008 by Glenda from Berryville, AR
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly people!
• No microwave in room & no continental breakfast.

“The people were very friendly & helpful. We couldn't believe there wasn't a microwave, because we ate at a wonderful Mexican restaurant & brought some back to the hotel. Had to use the hair dryer to warm up left-over.”

Jan 10, 2008 by Angie from Longmont, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Beautiful hotel. The rooms were comfortable and made me feel rich.
• Our ice machine was broken. The staff was not helpful about resolving this issue.

“I would definitely stay at this hotel again. I would also recommend it to a friend. I was frustrated about the broken ice machine. I called the front desk and they said they would have it repaired, but they didn't and they didn't offer to bring me ice. The elevator was broken the night we arrived so we had to use the freight elevator. I took the freight elevator down to the floor below us and that ice machine was unplugged and not operating either.”

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Amenities at Hilton Tulsa Southern Hills, Tulsa

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fishing Fitness Center or Spa Free Newspaper Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable