The Stoneleigh Hotel

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User Reviews for The Stoneleigh Hotel, Dallas

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Nov 14, 2006 by David from Colorado Springs, CO
Overall Rating: 1
Cleanliness:[4] • Staff:[8] • Location:[9]

• Friendly staff was the only positive part of this experience.
• This is far from a 3 star hotel.

“No temperature controls in rooms, no lights or plugs near desk, very dark, dated rooms, very poor cleaning of room, shabby old furniture and bedding, etc.”

Sep 12, 2006 by Janice from Olathe, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service is impeccable. The transportation is an extra special bonus.
• Will be starting construction soon.

“This is a wonderful historic hotel with a rich and wonderful history. All of the staff showed outstanding customer service. The concierge desk provides local transportation as available and was available to take us to the convention center, the mall, and to wonderful restaurants. Most of all service was delivered with a smile.”

Apr 8, 2006 by Jack from Allen, TX
Overall Rating: 6
Cleanliness:[2] • Staff:[10] • Location:[10]

• Location and location only.
• Horrible guest rooms-curtains falling down, exposed electrical wires.

“I had heard good things of this hotel in the past, the guest rooms were terrible-exposed wiring no temp control in room- curtains falling off the wall-doors exposing pipes that could not be closed, the worst hotel stay I have ever had in Dallas I was embarrassed by this room. I will never used your service and buy a room blind again. Please cancel my info with your company.”

Mar 30, 2006 by Mindy from Waxahachie, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the large rooms and BIG windows!
• Room service ends at 10:00 p.m., and the restaurant was closed.

“If you like a historic hotel experience, the Stone Leigh will take you back to the 30's and 40's! Although it has been renovated for today's comforts, it still has the historical charm that takes you back somewhere in time. The staff was very accommodating and friendly. The location was in a walking distance of the American Airlines Center, but the hotel provided a free shuttle service, but we walked! Across the street is the Stone Leigh P ( PUB) wonderful food. Try the mashed potatoes and their famous Godiva Pie YUM! You will not be disappointed if you are looking for all comforts of an era passed! If you enjoy modern, new hotels, this hotel is not for you, but it was just what the doctor ordered for me!”

Mar 2, 2006 by Nancy from Lake Charles, LA
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was wonderful.
• Shabby furniture, heat ancient and did not work in my room and the plumbing is old.

“The place is going to be renovated. You are told this over and over again. It's a nice looking hotel but the furniture is shabby. Place is very clean. Our room spacious. But the plumbing is ancient so in the middle of a shower the water goes scalding. Also, the thermostats in the rooms don't work. Evidently, the ac and heating system is for the whole hotel, not each room separately. So if you want heat on you have to call the front desk for them to turn it on. If you want ac, you have to call the front desk to turn it on. The problem with my room was there was no heat just cool air. So I had them just turn it off totally. The staff was very nice, especially room service and the valet. A half hour after we get our room service, the young man or woman would call to make sure everything was alright. Also the valets knew how to give directions perfectly. Anyway, thanks to the staff I was able to deal with the central air and plumbing problems.”

Feb 8, 2006 by Forrest from Noble, OK
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[5]

• Being kept awake by drunk, loud Fraternity rowdies until 3:30 am.

“A beautiful, rustic hotel built in 1923. The only down side was being on the same floor as the Sigma Tau something fraternity reunion. Despite numerous calls to the front desk, the night manager. Did nothing to quiet the drunk and loud rowdies, and I did not get to sleep until 3:30 am.”

Jan 19, 2006 by Oscar from Sugarland, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was excellent. Near Downtown but not in Downtown.
• They woke me up 2 times for housekeeping. I like to sleep late.

“The hotel was great. I did not expected all that luxury. We were able to walk around that area and it was close to everything. The parking was great as well as the room.”

Jan 18, 2006 by Russell from Shreveport, LA
Overall Rating: 7
Cleanliness:[3] • Staff:[5] • Location:[9]

• Art deco charm and location and Stoneleigh across the street.
• Air conditioning, cleanliness, poor upkeep.

“The Stone Leigh is an essentially unchanged grand hotel from the 1920s which appears to have fallen into disrepair. It is in a central location convenient to West Village, Turtle Creek and Downtown. It met my needs and at the price is a hotel in which I would definitely stay again. It is not for everyone.”

Jan 18, 2006 by Barbara from Lincoln, NE
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[8]

• The food was excellent.
• The rooms where in poor repair and unsightly. Furniture broken, no air control and old unkempt shower. Little furniture in the rooms.

“The appearance of the hotel is nice. The elevators, hallways and rooms are poorly kept up. Paint is chipping and pealing everywhere. Doors to rooms have over a 1" gap to the floor. Bed in our room was comfortable but the headboard was broken apart. There was very little furniture in the room so most of our stuff sat on the floor. The shower was old with the painted tile pealing. There was a large window in the shower that was covered with dirty blinds and broken slats. The bathroom door was from 1923 and did not close. The room were a disappointment but we made the best of it. Food was excellent and the hotel is set for complete renovation done by 2007. Wait till then.”

Jan 17, 2006 by Suneel from Houston, TX

Cleanliness:[1] • Staff:[2] • Location:[9]

• Can't name one thing.
• Not enough room in 20. words

“Stay away from this hotel at any price, the place is falling apart, rooms and lobby stink of mildew. Rooms were dirty and needed badly to be updated, all furniture minus bed was awful. Bathrooms where dirty and just flat our ancient. Couldn't take it the last night, I checked out early and went elsewhere. Worst hotel experience I have ever had and I have traveled the world.”

Jan 16, 2006 by Deanna from Sherwood, AR
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location was convenient to downtown.
• Room 307 is old. Beds sagged. Water temperature in the shower was uncontrollable.

“Rooms are in severe need of updating. I would not stay here again.”

Jan 14, 2006 by Michael from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nostalgic.
• Central Heat and Air could be better.

“Billing was incorrect. This is the second time this happened.”

Jan 6, 2006 by Deborah from Birmingham, AL
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[8]

• The lobby was beautifully decorated.
• The rooms had large open vents on the doors so that every noise in hallway could be heard in the room. Very noisy.

“The hotel is very old and has not been kept up. The rooms have a very large closet but it has a large vent that opens to the hallway which allows all the noise to filter into the room. There is also another vent the same size on the door which allows all the noise to filter into the room. Both vents could easily be removed and a person could crawl into the room and this creates a security problem. While I was there I rented another room for my daughter and a friend who came from another city and the drapes in their room were torn to shreds The water in the bathtub was a brownish color; therefore we were afraid to drink the tap water. There was a thermostat in the room but it did not work. It was very hot. We had to keep calling the desk to get the temperature adjusted - that was quite annoying. As I mentioned, I requested another room for my daughter. You would have thought they would offer some kind of discount since I already had a room for three days, but in fact they charged more for the room than what their website said the rooms were. I will not go back there and recommend that you not allow them to participate in your program. People will only be disappointed. They also charge you $6 a day just park in their lot. Where else are you suppose to park? I did not appreciate that at all. When I questioned why they charged to park (which by the way is not mentioned on their website or was not mentioned to me by anyone until we checked out), I was told that I could valet park for $12/day. Ridiculous!!!! Also, the shuttle service which was suppose to be complimentary turned out to be $20 per person to go to the Cotton Bowl. We opted to take the Dart for $4.25 per person. The only positive thing I have to say is that their shuttle driver was very nice..”

Jan 5, 2006 by Jayme from Wentzville, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• The staff was not helpful with giving directions or recommending places to eat.

“This hotel suited my needs and was in a great location. The staff was friendly but not very helpful with suggestions for dining or bars or clubs. They also gave awful directions to places.”

Jan 5, 2006 by Rene from Humble, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[8] • Location:[9]

• Location.
• Dirty, chipped furniture, old not restored for historical about to fall down.

“Advertised historical old with horrible furniture, horrible bathrooms, paper thin walls, Sheetrock bubbling, just not a nice place I would have rather stayed at Motel 6.”

Jan 5, 2006 by Tami from Abilene, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• The historic quality.
• The bathroom faucet leaked old.

“The hotel was quaint, cute, romantic, close to the West End in Dallas, close to the football stadium's only problem I encountered was the room service tag not being picked up off of our door knob, so there was no pot of coffee waiting for me in the morning. But surprisingly, the staff was on top of it and after a phone call there was coffee there within 10 minutes. That's unusual for a hotel.”

Jan 5, 2006 by Joe from Decatur, IL
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[8]

• Clean, pleasant atmosphere.
• Walls are paper thin, door vents allowed sound to travel to easily.

“Exterior and interior was excellent, but trying to sleep inside this hotel was another thing. I was kept up the entire night because sounds from all over the floor funneled through my hotel door. I could hear conversations between the floor above me. I slept a grand total of 30 minutes the entire night. If your a light sleeper then this is not the place for you.”

Jan 5, 2006 by Paolo from Wichita Falls, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location.
• Breakfast bar not up to speed but I guess they are working on it.

“Excellent over all. Wonderfully location right in Down Town. Close to everything you are looking for. Nick and Sam's, the Medici club just to mention some. I stayed there only one night but I plan to come back.”

Jan 4, 2006 by Elisa from Chesapeake, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• The room service attendants and hotel concierge were courteous and helpful when we asked for help.
• Some of the electrical outlets were poorly maintained. Better shower curtains.

“Overall, our stay at the Stoneleigh was enjoyable. We believe that if Stoneleigh corrected critical areas such as electrical outlets, provided fire extinguishers in the kitchenette. ”

Dec 30, 2005 by Sherman from Shawnee, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Service.
• A little out of date.

“Good size room. No individual in room temperature adjust.”

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Amenities at The Stoneleigh Hotel, Dallas

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services