Hyatt Regency Dallas

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Oct 13, 2009 by Molly from Millington,TN
Overall Rating: 7

• Very comfortable beds.
• No fridge or microwave in room, only valet parking.

“Although this was a very nice hotel for business travelers, I would have preferred a microwave and fridge in the room, as I was traveling with very small children. The pool is an outdoor one and not open when it's raining and quite small. The restaurants were all very expensive by my middle class standards. My children enjoyed the view of the trains at the train station directly below the hotel.”

Oct 12, 2009 by Aretha from Broadview,IL
Overall Rating: 5

• The atmosphere outside of the hotel room was wonderful.
• My breakfast was brought to the hotel room without the liquids covered. The jam I had for breakfast had been used and resealed. Carpet was dirty.

“The carpet was dirty even if it was dimly lit well. I was served reused jelly on my breakfast tray that was brought to my room for breakfast. Greatly disappointed about that and that all my liquids were not covered.”

Oct 8, 2009 by Buckley from Ellensburg,WA
Overall Rating: 3

• Abusive parking policy - overpriced internet access.

“20 dollar per day valet parking is almost obligatory - otherwise one has to walk 1 block outside uncovered to an outside uncovered lot to park - fetch one's car at $10 per entrance (no in/out privileges). The wireless internet costs $12.95 per day. These necessities (for me) boost my rent by additional 44% cost. There are plenty of other good hotels in the area.”

Oct 1, 2009 by Gywanna from Red Oak,TX
Overall Rating: 3

• Clean.
• No free internet.

“I was very dissatisfied with my stay at the hotel. There were kids running up and down the hallway early in the morning. This hotel charged for basic internet use of over 10 dollars, ridiculous. The room was very small, the TV was very old, the room had a old smell, deplorable. When I complained about the problems the staff was friendly but offered no resolution, horrible.”

Sep 25, 2009 by Robb from Toronto,Canada
Overall Rating: 5

• Room is large.
• Location, train noise, looked a bit old.

“Wherever I was I heard the train every 15min. It was awful despite being on a higher floor. The location is relatively OK but not exactly what i had thought when I booked it.”

Sep 24, 2009 by Kathryn from Dallas,TX
Overall Rating: 7

• The bar staff was very friendly and attentive.
• Guest room needs to be updated. Hard surfaces in the bathroom are 2/3 star level. Fabrics and furniture in bedroom are in bad shape and outdated.

“Public spaces of the hotel are large, open, and are great for gathering with groups. The guest rooms (at least the wing I stayed in) is outdated. Gigantic armories in the bedroom, thought those went away 4 years ago. Bathroom finishes are outdated. The Kleenex tissue box is built into the counter.”

Sep 12, 2009 by Rob from Mesquite,TX
Overall Rating: 10

• Location.

“Excellent staff & wonderfully maintained hotel.”

Sep 9, 2009 by Mindy from Gladewater,TX
Overall Rating: 4

• The parking is terrible.

“The hotel was fine. but the parking!! It is terrible, it cost too much if you want to park yourself and there is a big hill you have to walk up and at night there is not much light. Kinda scary!!! I will not stay there again because of the parking. we payed too much just to park.”

Sep 1, 2009 by Marc from Boca Raton,FL
Overall Rating: 9

• Very nicely trimmed and
  had a real high end feel.
• Room smelled like smoke even though a non smoking room.

“Really enjoyed it.”

Aug 25, 2009 by Emily from Longview,TX
Overall Rating: 8

• It was walking distance to many attractions.
• Restaurants were WAY pricey.

“The hotel was very well kept. The rooms were updated and clean. My only complaint is that Union Station was directly downstairs which made it difficult to get a quiet night's rest. if you stay, ask for a room on the other side of the building.”

Aug 22, 2009 by Nicole from Oklahoma City,OK
Overall Rating: 6

• Nice view from room.
• Awful pool, parking too expensive, difficult location to navigate.

“This hotel was a bit of a let-down for a 4 star - but it was still nice. Would be good for a conference or for someone who doesn't like to leave the hotel once they've arrived. Probably will not return.”

Aug 20, 2009 by Chadd from Flower Mound,TX
Overall Rating: 4

• The check in staff was excellent.
• The room was awful.

“First - the positive - the woman at the front desk was very nice and friendly. I believe her name was Becca. I informed her we were there for our anniversary and she had some chocolate covered strawberries sent up to the room. Very kind of her! The room - Id consider the room 2-3 star at best. The armoire was old, weathered and scratched all over. The armoire is placed against the wall however the TV can not extend out enough and thus. If you are sleeping on the left side of the bed (facing the bed) - you can not see the TV. Also, the TV looked like it was from 1980. The alarm clock was so bright that in the middle of the night, I had to get up and put a towel over it. The bed and pillows were average. For that hotel is considered to be a 4 star is a major stretch. I was simply shocked that the TV couldn't even be watched in bed. For our anniversary night, my wife and I were both quite disappointed in the hotel.”

Aug 18, 2009 by Paula from Oklahoma City,OK
Overall Rating: 9

• The hotel staff was very friendly and helpful.
• Finding the exits or stairs.

“The location was great and the facilities were easy to locate.”

Aug 7, 2009 by Teresa from Forney,TX
Overall Rating: 8

• Lobby area.
• Outdated rooms, and swimming pool.

“Lobby area very pretty but rooms are outdated. Expected a better swimming pool. City view from hotel room was very nice.”

Jul 31, 2009 by Trish from Dallas,TX
Overall Rating: 10

• So self contained, you don't have to leave.
• Nothing.

“I have already recommended this hotel to a number of people and particularly through Priceline.”

Jul 26, 2009 by laura from Madill,OK
Overall Rating: 10

• The view we had was awesome. The beds were extremely comfortable.
• The pool was way too small for a huge hotel like that. People didn't get in because there were so many in there.

“We enjoyed the stay at Hyatt Regency Dallas and would definitely recommend it to others.”

Jul 19, 2009 by Ari from Houston,TX
Overall Rating: 7

• Very freindly staff.
• Charged for parking. Way too much for valet.

“The rooms are outdated. Horrible setup. Only a few channels to chose from on a small old TV. Very small pool outdoors. Good view and nice outside area. They charge for parking. No reasonable options. Valet was way overpriced. Hotel looks nice and fancy from the outside. Staff was very friendly and helpful but for the price I would expect better rooms. Internet was an additional charge.”

Jul 13, 2009 by Matt from Glen Burnie,MD
Overall Rating: 7

• Great Italian restaurant on site.
• Loud atrium.

“Great location to Wolfgang Puck's rest/bar. It rotates for a complete view of Dallas. Clean, good staff. The large central atrium is an echo chamber for noise.”

Jul 11, 2009 by Lee from Winnie,TX
Overall Rating: 10

• Gave us room with excellent view of city.
• Non-valet parking was across the street & uncovered.

“The hotel was well-located, very attractive. The registration employee was cordial and helpful. The restaurant was excellent: food was delicious and well-presented and the staff courteous. The room was well-appointed.”

Jun 25, 2009 by Liz from Longview,TX
Overall Rating: 10

• Excellent accommodations.
• Could not get a reservation at the new Wolfgang Puck restaurant.

“Excellent accommodations, friendly staff, great location!”

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Amenities at Hyatt Regency Dallas, Dallas

24 Hour Front Desk Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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