Hotel InterContinental Dallas

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User Reviews for Hotel InterContinental Dallas, Dallas

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Sep 14, 2008 by Andrea from Plano, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location. But that's it.
• Out-dated, uncomfortable beds, smell in the halls.

“I was very disappointed with this hotel. The beds and robes were so uncomfortable that I didn't rest well at all. This hotel should be de-mooted from four star to 2.5.”

Sep 14, 2008 by Kim from Menomonee Falls, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The room was spacious, clean and well appointed.
• The side door area could have been cleaner.

“The hotel is convenient to major highways and the airport. The staff was very friendly, the rooms were clean and well appointed. Restaurants are located within walking distance and the lobby bar was nice.”

Sep 11, 2008 by Jeniferr from Norman, OK
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Great location in Dallas, dramatic lobby with Starbucks located on site.
• Tiny rooms, no suites, no free wireless, some channels didn't work, club level inactive.

“While the facility may have had its hey day with all the ballrooms and the restaurant, it is no longer anywhere near the level of class I would expect. The patio rooms were the current suites available. Basically 2 tiny rooms with a connecting door. One room had couch and TV unit. Other bed and TV unit. Some cable channels didn't work. Wireless unavailable in the room, internet only available for $10 with Ethernet cable, which I would imagine is annoying for business travelers. We tried some dessert via room service from restaurant, not impressive, rather seemed like store bought in the freezer section. Asked for crib to be put in room prior to arrival, once again at check in and again when we were leaving dinner later that evening and it still didn't get there until well after baby's bed time. We were told over the phone about the club level which we had access too. However it was inactive upon arrival meaning no Hors D'oeuvres or cocktails in evening, no breakfast in the morning, etc. Not even sure why they are still advertising falsely about the club level in the guest book in room.”

Sep 11, 2008 by Robin from Fairfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It offered restaurants of fine quality, the rooms are large, furnishings were up to date, wonderful.
• My mattress had body indents from use. That didn't look clean.

“It is a wonderful hotel and I would recommend it. I didn't like the mattress visible body indents. It had everything all on site which was wonderful. I didn't have enough towels but they were bought to me promptly. The rooms were spacious, the WiFi offered was great and it was great. I definitely got my value for the money. I would return to this hotel. Please address the mattresses.”

Sep 9, 2008 by Gary from Oklahoma City, OK
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[3]

• Decent room.
• Uneducated staff.

“Room was fine. Central areas are fine. However, one member of my group is blind and is a guide dog user. The check-in person was uneducated about guide dogs, the ADA, and customer service in general.”

Sep 5, 2008 by Paul from Carrollton, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location for Addison Circle.
• The beds were not on the bases correctly.

“The staff was great, Polite and helpful. The amenities that we did use were clean and well kept.”

Sep 5, 2008 by Jeffrey from Broken Arrow, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room decor was inviting and the desk was HUGE.
• The tub drain was slow, I'd like to actually be able to talk to the housekeeping staff.

“Other than the non-English speaking house-keeping staff and the slow drain in the tub I had a nice stay. The water in the fridge, $4.50 a bottle? Wow, I'll go get food.”

Sep 4, 2008 by Michael from Duncanville, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• My room had a great view and it was clean.
• The hotel staff was disorganized and were giving people dirty room.

“The hotel itself was great. The front desk staff kept giving people dirty rooms to check into and they had to come back down and get a different room. The lines were very slow due to this and it took me 25 min to check in with just 3 people in front of me.”

Sep 3, 2008 by Scott from Shreveport, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, very nice, helpful staff.
• Conventions make parking difficult. Only one employee in the bar tending to drinks -food -table clean up-everything.

“Great location, very nice hotel, helpful staff, will return without doubt.”

Aug 30, 2008 by Cheryl from La Porte, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• Public spaces very nice.
• Mattresses were old & uncomfortable.

“The public areas of this hotel were very nice. Definitely 4 star. However the rooms were 2.5 star at best. Mattresses were old and uncomfortable, although bedding was nice. (Hampton Inn has much nicer rooms. Heck, Best Western's rooms are equal in quality). I asked the clerk if they had 2 queen beds and he snootily informed me that he had never seen a hotel with 2 queens; they all either 2 doubles or 1 king. (That's funny. We almost always get 2 queens where ever we stay). We had a very nice view. There was a very small selection of free cable channels. For a fee you can have more channels and for another fee you can use the internet. Valet parking attendants were very nice, opening doors, helping with luggage. However, they neglected to tell us that there was free parking just a few feet away from the front door. If you're on a budget, you can save the $18.00 a day they charge and park yourself. Overall, it was a nice stay, and a nice hotel, but we've most certainly had better from a 4 star.”

Aug 29, 2008 by Dave from Round Rock, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[2] • Location:[9]

• Room was nice.
• Internet was not free.

“The hotel was very nice. I would prefer a hotel with free internet access. I think this class of hotel should offer this service. I also think an indoor pool would be better than the current offering.”

Aug 29, 2008 by Kory from Flint, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional.
• Bath tub too small.

“Overall everything was perfect for our trip, and would be willing to stay at the same hotel again.”

Aug 28, 2008 by Linda from Texarkana, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, but the sheets.
• Stiff Sheets.

“The sheets were so stiff that they made noise when you moved.”

Aug 28, 2008 by Katie from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff eagerness to help and willingness to assist.
• The long dark hallways.

“A great experience.”

Aug 28, 2008 by Shawn from Jackson, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Good location and friendly staff is the only things I liked about this hotel.
• They didn't use fitted sheets on the beds.

“I would have to rate this hotel a 2.5 to 3 star. The rooms had low ceiling height, maybe 7 foot. There was no exhaust fan in the bathroom so you had to shower with the door open to vent the steam. The gift shop was outrageously over priced (I paid nearly $16.00 for a 6oz tube of sunscreen). It was close to the municipal airport and there was a lot of small plain traffic around the hotel. My son and I did a little exploring the first morning we were there. We went into the club they have down stairs, and it was very dirty. I don't mean it was a mess from the night before. I mean there were cob webs on the walls, the seat cushions had tears in them, etc.”

Aug 28, 2008 by Silvia from Porter, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, spacious, I like the coffee shop added in the lobby.
• NA.

“Very comfortable and clean, close to the Galleria Dallas and easy access to Dallas Highways. I like the new coffee shop that serves Starbucks coffee, sandwiches, cookies.”

Aug 28, 2008 by Kathy from Tyler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, comfortable, quiet. People were friendly when I checked in.
• Would have liked to have refrigerator in the room.

“It was a great place to stay. Staff was friendly, it was clean throughout. The room was nice with a good view. Beds were comfortable and bedding was very nice. The remote to the TV did not work and the responsiveness was excellent when the hotel staff was notified. Good experience.”

Aug 27, 2008 by Ed from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just an all around great hotel!

“A great hotel for the price and close to everything in North Dallas.”

Aug 25, 2008 by Jay from Covington, LA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[8]

• Easy to get to, very clean, nice staff, beautiful facility.
• We left a pillow and the staff could not locate it 20 minutes after check out.

“I've been to many hotels of this star level and this facility did not disappoint. Very beautiful lobby, great staff, clean and nice. Easy to get to and park. My only issue was the house keepers were unable to find a pillow left in the room only 20 minutes after we checked out.”

Aug 21, 2008 by Kim from Mt. Vernon, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[9]

• The location was great for shopping and dining in Dallas!
• Poor service, unfriendly staff with poor attitude.

“The staff at the front desk was rude and snobby when I checked in and out as well as when I asked for directions. I would not recommend this hotel.”

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Amenities at Hotel InterContinental Dallas, Dallas

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Bathroom Telephone Breakfast Buffet Cellular Telephone Rental Coffee Maker in Room Concierge Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym Express Checkout FAX Fire Alarm with Light Fitness Center or Spa Florist Free Airport Shuttle Free Local Telephone Calls Free Newspaper Free Parking Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Meeting/Banquet Facilities Mini Bar Modem Lines in Room Multilingual News Stand No Smoking Rooms/Facilities Outdoor Pool Outdoor Tennis Parking Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Shops/Commercial Services Sprinklers In Rooms TV Remote Control Television with Cable Tennis Turndown Service VIP Rooms/Services Valet Parking Vending Machines Video Checkout Wake-up Service