Holiday Inn Dallas Market Center

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User Reviews for Holiday Inn Dallas Market Center, Dallas

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Sep 2, 2008 by Elizabeth from Whitinsville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• Daytime staff was helpful and kind.
• Early morning staff was rude and not helpful at all.

“The room was clean and smelled nice. The daytime front desk staff was extremely helpful making recommendations, printing directions and just being kind and welcoming. I had to fly out of the airport on a 6am flight so I left at around 3:30. The woman at the desk wouldn't print directions to the airport and gave me very poor verbal directions. I did wind up taking a wrong exit but got out of Dallas ok. Overall, with the exception of the rude front desk staff - this was a wonderful experience.”

Aug 27, 2008 by Bob from Blair, NE
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Joe the bartender, friendly and good customer service.
• Our room was not made up the 2 days we were there!

“I'll never stay there again, especially on business. Holiday Inn is a preferred Hotel for my company, at least until i tell them of this encounter! The front desk was friendly until there were problems. We stayed 3 nights for my daughter's wedding. Of the 5 rooms we had, under various people, 4 out of 5 had unsatisfactory problems. My room was not made up the 2 days i was there. I had to call and eventually go to the front desk to get towels. We asked for 2 double beds and got one king bed for 4 adults. We finally got that changed. One other room had the same problem and they would not correct it and on the second night finally provided a roll away bed. My father's (79 yrs old) room which was shared with my son (29 yrs old) only had a king bed and they had to sleep in it because once again the front desk would not correct it. (I believe they may have discounted there room on the last day of our stay) Our room, was very damp. This dampness was very bad for my wife's asthma. I can not even begin to explain the stress this added to a very happy and yet stress for time for my daughter's wedding. On the last morning when i went to the front desk, yet again, to complain to the on duty manager i was told there was nothing he could do. So, no refund, no satisfaction and one of the worst experiences i have ever had in all my years. I am confident I will not see a refund of any kind from you as well. Bottom-line ' this was the poorest experience in a hotel stay and travel service i have ever had. I am sure we will be talking about this one for years. I won't even go into the emotional pain it created for our daughter the bride!”

Aug 18, 2008 by Evelyn from Sugar Land, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hospitality of the staff was so much better than that of so many other hotels. They appreciated my business.
• No radio in my room --- I really to wake up to music. Incomplete set of personal amenities, like shampoo, mouthwash, etc.

“This hotel is in the perfect location for my business at the medical school. It is lovely, the staff was hospitable, the room comfortable. What more could a woman traveler want!”

Aug 16, 2008 by Shawn from Dresher, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[1]

• I loved the gym and the pool.
• The train that runs all night across the street.

“The hotel lobby was not very clean, they had a large TV. Blasting all day & night & the worst part was the Train Tracks across the street that the train runs on all day & night long. The pool was nice in the Texas Heat & the gym was Nice.”

Aug 10, 2008 by Casie from Edna, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the bedding. I hate hotels with the nasty bedspreads. This had big fluffy comforters and soft sheets.
• Cost of breakfast.

“Clean, nice, good neighborhood. I like that someone was driving around checking cars in the middle of the night.”

Aug 9, 2008 by Larry from Encino, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[4]

• Clean and new.
• Clerk was incompetent.

“Easy in and out.”

Aug 6, 2008 by Jimdavisofelpasotx from El Paso, TX
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location and staff.
• Average everything. Nothing was a standout. Halls unkept.

“Lobby was hot. Breakfast until 10:30am. Lunch at 11:00am. Limited menu. Room never got below 73 degrees.”

Aug 5, 2008 by Deborah from Bloomfield, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was quiet.
• Air conditioning system was poor.

“The room was very small. It was difficult to move about in the room. There is also a train track very close. Luckily, it didn't seem to run all night long.”

Jul 24, 2008 by Twana from Jefferson City, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The evening staff was very friendly and accommodating.
• The overnight staff did not want to be put out of their way to help.

“We were very pleased with most everything on our stay except for the young lady working the overnight shift was very much into her on service mode and not helping quest with their needs.”

Jul 23, 2008 by Eric from Fort Worth, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I found the staff extremely helpful and knowledgeable.
• The fitted sheets on the bed kept were coming off through out the night.

“I had a wonderful experience.”

Jul 23, 2008 by Rodney from Fort Benning, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was professional and knowledgeable.
• Local area undergoing construction.

“Outstanding! The convenience of an in-house restaurant, bar, and shuttle to nearby establishments make it easy for a patron to enjoy a worry-free stay. The staff is very knowledgeable of the local area, and offers suggestions for anything from A to Z. I really enjoyed my stay, and in the event of a return to Dallas, I will definitely stay at this location first.”

Jul 21, 2008 by Amy from Prairie Village, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The rooms were nice.
• Not much located close by the hotel.

“This hotel was great for the price. Nice rooms and pool.”

Jul 21, 2008 by Gary from Waxahachie, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Staff was quite friendly and helpful.
• Bathroom was small.

“The hotel was older, but clean, nice and well decorated. The staff we encountered was wonderful and we thoroughly enjoyed our stay.”

Jul 17, 2008 by Velika from Fort Worth, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Close to Downtown hot spots. The hotel shuttle was very accommodating.
• Street construction around the hotel.

“The hotel was very nice, the newly remodeled rooms were refreshing. The bed was quite comfy. The bathroom well stocked with towels and toiletries. An added bonus was the coffee and tea selection. I can't say how helpful the hotel shuttle was when it came to getting my husband and I to the nightlife in downtown Dallas.”

Jul 16, 2008 by Stephanie from Harker Heights, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely friendly, helpful and courteous.
• The road construction in and around it.

“The beds in this hotel are excellent. Staff is amazing.”

Jul 12, 2008 by Anthony from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was the friendliest I have ever seen.
• Lots of construction in the area.

“The thing that stood out to me the most in our stay at the Holiday Inn Market Center was the guest service. I have stayed at Caesar's Palace and the staff was far friendlier and ready to assist here at Holiday Inn. From the manager to the maintenance people, they all knew how to treat the guest. And to think at one point, this hotel had the worst reputation in Dallas! What a turn around!”

Jul 11, 2008 by Shatha from Mabelvale, AR
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Cool pool. The shower was relaxing. Free high speed internet.
• If you love loud trains this is your hotel. The toilet and ac was bad.

“Friendly staff.”

Jul 10, 2008 by Sal from Daly City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room was very nice and new.
• Halls were dirty and no trash cans. Lobby was a wreck.

“I really enjoyed the room and staff. The value was good. Was disappointed on the outside grounds and common areas.”

Jul 10, 2008 by Pat from Cypress, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[6]

• Nothing.
• No TV, no microwave, no trash can in kitchen, etc.

“When I arrived, I asked to change my room from 1 bed to double beds, as I was traveling with my 38 yrs old son. Apparently, they were having some kind of girls volleyball thing in the area and it was inundated with teens everywhere and they said they only had one room with 2 beds, but there was no TV. We agreed to no TV, but when we got in the room, it was not 2 beds, it was a king bed and a sofa couch. We were not in the mood to fold out a couch and make it up ourselves. Then there was nothing in the kitchen - no microwave, no fridge, no trash cans, but there was a little bitty one cup coffee maker. They could have been honest about the two beds, I would have never taken a fold out couch to have to make myself!”

Jul 10, 2008 by Amy from New Braunfels, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Central location.
• Room Internet Access did not work.

“This hotel was just perfect for us. The location was central to all of the things we were doing. We even had a bird's eye view of the Dallas fireworks on the 4th of July! The staff was friendly and helpful. They even accommodated a request from the 5 year old to be "up as high" as possible and they changed our room to the top floor. Very clean and had everything we needed!”

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Amenities at Holiday Inn Dallas Market Center, Dallas

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Copy Service Desk with lamp Email Service Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Lounge Outdoor Pool Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Video Checkout