Extendedstay America Dallas Las Colinas

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User Reviews for Extendedstay America Dallas Las Colinas, Irving

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Aug 26, 2008 by Wesley from Abilene, TX
Overall Rating: 2
Cleanliness:[9] • Staff:[3] •

• I have stayed at several Extended Stay of America hotel and have been very happy.
• Extra buildings not marked & elevator broken.

“Checked in about 3pm, asked location of room. (since I was in hurry, did not have time to go to room, would return to hotel just before Midnight). Was told to drive around to back of building. I was not told about second building, main building room numbers were not high enough. Elevator was broke and the alarm was going off.”

Aug 23, 2008 by Monica from Arlington, TX

Staff:[8] • Location:[7]

• Tidy and spacious rooms. Served my basic needs well.
• Appliances a bit outdated.

“Pleasant.”

Aug 18, 2008 by Randy from Denison, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The suite was way more than I expected, it was wonderful.
• I liked it all.

“The room was a fabulous suite.”

Jul 31, 2008 by Faye from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, atmosphere, cleanliness, staff, loved room.
• No negative experience - more gym equipment would be nice.

“This hotel was very welcoming, clean, staff was extremely helpful, hotel was in a secure upscale area, smelled clean and the bed was so soft. We will go back - we loved the experience.”

Jul 10, 2008 by Frew from Lufkin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the overall cleanness of the hotel.
• The fridge was too loud and the mattress was not comfortable.

“Queen bed ok, mattress is zero.”

Jul 7, 2008 by Kim A. from Odessa, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great room for price.
• Key didn't work most of the time.

“We had to get going to the front desk to get the key programmed again but other than that it was a great stay. Hotel staff was friendly and helpful. Will stay there again.”

Jun 16, 2008 by Sumeet K. from Round Rock, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• The location of the hotel is convenient for me to commute to my clients.
• The rooms are not clean and the staff is rude in providing the basic service. The toilet paper was out of stock for more than 48 hours in this hotel.

“I am very disappointed with the service received during my stay. The toilet paper was out of stock for more than 48 hours during my stay last week. The hotel was callous in their attitude to address this issue.”

Jun 3, 2008 by Jermaine from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Customer service.
• Smelled cigarette smoke in my room bathroom.

“The location was perfect it had friendly customers service also they kept the premises clean!”

May 22, 2008 by Tom from Oceanside, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[10]

• Quiet, convenient, clean location.
• No hangers, no coffee, no blankets.

“Generally, good place. But not stocking hangers, coffee, or blankets in the room makes you wonder if they're getting cheap beyond good sense these days.”

May 8, 2008 by Kelly from Coldwater, MS
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Nice location, convenient to shopping, dining.
• More attention to housekeeping.

“I've stayed at this motel on several occasions. More attention needs to be given by housekeeping to ensure each unit has sufficient soap, toilet paper, coffee, clean kitchen utensils before guest arrival. The utensils weren't that clean and the coffee maker had a bad smell and unclean.”

May 6, 2008 by Phillip from Wheaton, IL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• Nothing.
• Problems with first room, kitchen sink leaked flooded kitchen, phone didn't work, window as queue letting noise in.

“Rooms average. No maintenance after 6pm. Pool not open but days were over 80 degrees. Breakfast was helping you to coffee, fruit and bagels. First room had problems. Was moved to another room. It had toilet problems which I reported but they never sent a maintenance person to fix. I delta with it manually for 5 days. I didn't want to move again.”

May 1, 2008 by Gail from Webster, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Very friendly and helpful staff.
• Very late check in times- 3pm/ I arrived at 7am.

“Despite the hotels late check in time of 3pm. I was given a room when I arrived at 7am and I was clean if not refreshed for my 8am meeting.”

Apr 19, 2008 by Jerry from Amarillo, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Needed some maintenance.

“It was a nice place to stay for the money.”

Mar 30, 2008 by Jon from Abilene, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[1]

• Cheap.
• Horribly difficult to get to, atrocious staffing, broken in-room appliances.

“Quite possibly the worst hotel visit I have ever experienced. Started off on a bad note when there was no desk clerk when I came to check in and had to wait for 15 minutes to get into my room. Got worse when I was told I couldn't have a wake-up call because the computer didn't 'recognize' my reservation. Continued to erode when I got to the room and the alarm clock couldn't be set and then wouldn't shut up (I ended up unplugging it). The next night the desk clerk told me I could have a wake-up call and then didn't she do it. The worst part of the hotel visit was that my room key had to be reprogrammed every time I came back to the hotel, almost like it was a single-use entry card or something to that effect.”

Mar 27, 2008 by Kel from Coldwater, MS
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• Convenient and nice neighborhood.
• Better room maintenance needed.

“The staff needs to do a better job of maintaining the rooms. My room had the door safety latch missing, so not much additional security; the wall clock needed a battery, only half a roll of toilet paper, old coffee still in coffee maker.”

Mar 12, 2008 by Lisa from Brandon, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was very nice and clean. The staff was very friendly.
• There were 3 of us. One child, one parent, and myself. Should have had the option of double beds without being charged extra.

“Excellent location very nice area. Just not that convenient to walking distance restaurants or sites, but not too bad, 15 - 20 minute drive.”

Mar 3, 2008 by Bob from Yacolt, WA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[7]

• Location and price.
• Broken window, door lock, air conditioner, and refrigerator. Building access inconvenient.

“Initial contact with staff was gruff. 1st room AC did not work and window was broken enough to be hazardous. After 7 hours window not fixed so transferred to new room. AC very noisy when it turned off - sounded like swat team banging on my door. Woke up 4+ times during the night. Did not stay 3rd night. Ended up moving to Candlewood Suites in North Ft. Worth - great experience in all ways!”

Feb 28, 2008 by Will from Leander, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Overall the facility and rooms are clean and updated.
• The bathroom was a bit dated but overall good condition.

“We have stayed at the ESA a few times when in the Irving area for my sons hockey games and find it convenient to the rinks. The area in general is nice as is the hotel well maintained. It looks like the buildings may have went through a recent update.”

Feb 15, 2008 by Narendra from Longview, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Good location for what I was trying to do - front desk person (guy from Poland) is very friendly and helpful.
• They dont clean rooms - not even pick up trash!

“This is probably a 1.5 star hotel. An inexpensive alternative. Kitchen, Fridge, Microwave are nice amenities to have when traveling with a child. Excellent location right next to a freeway and close to lot of businesses and the airport. I understand that they save money by not changing blankets and towels everyday - but they should at least pick up trash from the trash cans.”

Feb 8, 2008 by Jim from Oklahoma City, OK
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Excellent internet access.
• The air conditioner fan was loud.

“The management at this hotel should have each air conditioner inspected on a regular basis. The one in my room on this trip kept me awake all night. Each time it cycled down, it was extremely loud.”

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Amenities at Extendedstay America Dallas Las Colinas, Irving

AM/FM Alarm Clock Business Center Coffee Maker in Room Fitness Center or Spa Free Parking Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Pool Safe Deposit Box Television with Cable