Sheraton Grand Hotel at Dallas Airport

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User Reviews for Sheraton Grand Hotel at Dallas Airport, Irving

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Jan 14, 2010 by Bryan from Denison, Texas
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[8]

• Staff was friendly.
• Super small rooms.

“I checked in and went to my room. I was very disappointed when I got to room 1006. Not only was it extremely small but there was an ant crawling on the bathroom floor. The ant was not a big deal, but it compounded my frustration. I set up my laptop at the desk that is in the middle of the room. It was so tight that I had to get up and push the chair in so that my wife could get between the desk and bed. Once I turned on the laptop and found that I had to pay for internet access, I called to the front desk and found out that I had to go to the lobby if I wanted to check my e-mail for free. I was extremely frustrated and annoyed about everything at this point. When I approached the front desk and asked to speak to the manager on duty, I was told that they were unavailable and was there something that she could do.”

Jul 21, 2009 by Eric from Bryan,TX
Overall Rating: 10

• Very clean, nice staff, great bar and bar food.
• Nothing.

“Very clean, nice staff, great bar and bar food.”

Jul 7, 2009 by Ryan from Larned,KS
Overall Rating: 8

• The waiter at the restaurant!
• Had to be moved to a new room.

“Great hotel for a lay over.”

Jun 27, 2009 by pat from Longview,TX
Overall Rating: 6

• Was not able to watch any of the normal shows
  I watch as a e, learning Chanel, etc. Seems all they had was new chanels.

“Was not pleased with pool, room was not cool.”

Jun 12, 2009 by Mark from Yukon,OK
Overall Rating: 3

• The beds.
• Charge for internet.

“The hotel did not have any soap or shampoo, not just the room, but the entire hotel. It was nice, stinking at work the next day.”

Apr 21, 2009 by Mom from Little Elm,TX
Overall Rating: 8

• Friendly restaurant & front desk staff.
• Very dark room with over sized furniture.

“I stayed with my child for a special event weekend, held at the hotel's ballroom. The hotel is nicely furnished and in a safe location. Lobby and overhang entrance very pretty, well stocked gift store had travel needs for kids and adults. The main floor part of the hotel is still under construction so some disarray and yellow taped off section. Every one of the public ladies bathrooms, which we used frequently (child=small bladder), had stall doors not hung properly or able to shut & lock, there were full trashcans & toilet paper on floor through the two days we were there and they were not full at occupancy. Ballroom was large and seemed to be well staffed when chairs and tables needed to be moved for special event. Lots of parking and doors near that area. Not enough luggage carts and no bellman around when we checked in on a late Friday afternoon. Hotel restaurant had a healthy choice for kids meal that was inexpensive and tasty served by friendly staff. There was a outdoor heated pool available and workout room. My card was keyed for our room floor, but I needed to be able to get to two other floors to other guests room there for the event. Despite carefully keeping my cards away from my cell phone and other magnetized cards, the cards were a huge frustration. We made 7-8 trips to the front desk over two days to re-key the cards, not fun for me or my child when she was tired to walk back and forth. Sometimes it worked on the elevator slot, but not at our room door at the end of a long hall. The room itself was very clean and bathroom also clean. Starbucks coffee, clean carpet, blow dryer, ironing board, radio alarm clock, and flat screen TV all handy. No microwave or mini fridge. TV remote had glitch issues so no cartoons!, we were missing light bulb, and had another lamp with no light bulb. Room is lit by very small mini task desk lamp, tall standing lamp near window.”

Apr 8, 2009 by Brett from Edmond,OK
Overall Rating: 9

• Great location, huge flat-screen TVs.

“Great, clean hotel in a very upscale part of Dallas/FW. Great if you are flying in-and-out of DFW, great if you are in town for an event at Texas Motor Speedway like I was.”

Feb 25, 2009 by Joel from San Diego,AR
Overall Rating: 5

• Phone didn't work, alarm clock set wrong.

“Phone didn't work, alarm clock set wrong so we just barely made our flight. Shuttle driver was excellent.”

Aug 20, 2008 by Jeremy from Center, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good location for future stay.
• Had to pay for the internet.

“Overall good.”

Aug 13, 2008 by Robert from Tyler, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Easy airport access and free shuttle to/from DFW.
• Was gone for 7 days on vacation. Hotel would have towed my vehicle had I not returned the day that I did.

“I was totally happy with the hotel itself, but knowing they were going to tow my car the next day really hacked me off.”

Jul 15, 2008 by Norma from Brainerd, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to the airport and pool area was great.
• None.

“Staff was friendly and very accommodating to put us up for another night with a slight increase in the room charge.”

Apr 8, 2008 by Michael from Norman, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The bed.
• Not as close to my destination as I had requested.

“Nestled close to the Dallas Fort Worth International Airport and urban sprawl of Fort Worth, the Sheraton's most redeeming factor was the most comfortable bed I have ever slept in a hotel.”

Aug 16, 2007 by Bryan from Southlake, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great price, excellent rooms, very quite.
• Food prices a little high; hotel was empty.

“This is a great hotel, very nice rooms, very clean, very quite. Rooms are newly remodeled as well.”

Apr 26, 2007 by Patricia from Glendale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The proximity to dew, the 24 hour shuttle to dew and the cleanliness of this hotel was great.
• I have no complaints.

“This is a great hotel to stay at if you have an early morning flight out of dew. This hotel provides a 24 hour 7 day a week airport shuttle to dew and all you have to do is call the front desk 10 minutes before you want to leave for the airport. This hotel is very clean, the shower great and the beds very comfortable. I have no complaints and would stay her again.”

Apr 5, 2007 by Barbara from Vernon, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was extremely nice and the room service was prompt serving great food for breakfast.
• None.

“This is an extremely friendly, cozy, and luxurious hotel. I would recommend it highly. In fact, I arranged for a business associate book a room the same time I stayed there.”

Mar 13, 2007 by Angela from California City, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Decent room.
• Room too small-narrow.

“This hotel was not near many restaurants, only Denny's across the highway. The room was nice, but very narrow. Otherwise very nice.”

Jan 10, 2007 by Cindy from Tyler, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was decorated very nicely.
• The heating system was confusing.

“The location to the airport was very helpful. It was a clean and quiet place to stay.”

Jan 9, 2007 by Anita from Stephenville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Very nice and clean.
• The room was a little small and waited awhile to check in.

“It was a little farther out than we thought, but the hotel was very clean. They were busy, and we had to wait to check in, but the room was clean. We ate breakfast at the rest. There, which was very good.”

Jan 9, 2007 by Larry from Chandler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to get to and very nice.
• Everything was good.

“Very good experience.”

Jan 5, 2007 by David from Pearland, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean.
• Hot tub jets need to be repaired.

“We enjoyed our stay.”

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Amenities at Sheraton Grand Hotel at Dallas Airport, Irving

24 Hour Front Desk Available to/from Dallas/Ft. Worth International Airport; 24 Hours Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking

Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Television with Cable VIP Rooms/Services

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