Sheraton South Padre Island Beach Resort

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User Reviews for Sheraton South Padre Island Beach Resort, South Padre Island

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Jul 17, 2008 by Ramon from Mcallen, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice facilities.
• Bad view of ocean for ocean view room.

“Almost worth the money, the other hotel I stayed was a lesser star rating, but it had a microwave, better view of ocean and better price. The restaurant and bathroom were better at Sheraton though.”

Jul 12, 2008 by Gordon from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beach access. Beautiful pool and surroundings. Ocean view room balconies.
• Construction detours and noise at adjacent condo towers. No hot water in our bath shower.

“Beautiful complex and grounds. When they finish the condo tower construction, the hotel will be just about perfect. Rooms were cleaned daily by a helpful, friendly staff.”

Jul 12, 2008 by Mark from Kapolei, HI
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[6]

• The pool area was nice.
• Lots of construction no accommodation to help guests.

“Poor customer experience. Very pricy for what you get. Rooms are old and not well ventilated, few amenities available. Hotel management did a very poor job managing the construction which impacted the guest in a negative way.”

Jul 8, 2008 by M from san antonio
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• I wish I could put something here. :(.
• Staff, its dirty, construction, overcharges, overbooked us, and overcharged us.

“This was the worst experience I have ever had. No problem at check in. After check in, our bathroom smelled like sewer, called front desk. A lady came to spray with Lysol. Didn't work. Sink and shower then backed up, and called to have it checked. They unclogged all the drains (we did not clog), and it worked. Elder parents came to stay, and their room was given away. Management said sorry and offered another room. Management offered to put elder family at another location. We refused. Management stated they overbooked. Eventually gave parents a room, after much confrontation. Upon check out, several unauthorized charges on card. Still dealing with. When call hotel to fix it, constantly given run around, and left messages for everyone. No return calls. Will never stay here again. Unprofessional, dirty, just a bad vacation.”

May 13, 2008 by Paul from Pasadena, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[1]

• Very clean.
• Poor location, construction, pool bar not open, no service poolside.

“High rise condos on same property block sun in afternoon at pool. Construction noise and dirt everywhere. Long walk through construction area to parking. No service at pool.”

May 2, 2008 by Jordan. from Hutchinson, MN
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[9]

• The location.
• The noisy construction and the pool bar were not even open.

“This room was nice, the location was great, however the parking was very far away and the construction was terrible, and half of the activities/amenities that they are suppose to have were not even open.”

Mar 24, 2008 by Sherry from Canton, OK
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Staff tried to be accommodating despite circumstances.
• Under construction: expect many delays during March.

“The staff tried to be as accommodating as possible considering it was spring break but we had to wait about 45 min to check in and the hotel is still under construction, so we had to park in the garage and carry all our suitcases and stuff always to the hotel. Although the hotel did not charge us they do have extra fees during March that have to be paid in cash.”

Mar 19, 2008 by Travell from Spring, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• It was on an construction site.

“The hotel was clean, ran smoothly, and great workers.”

Mar 19, 2008 by Cathy from Waller, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Close to the beach.
• Food was not that good.

“Overall it was a nice stay. The food out by the pool was good, but the restaurant food was not up to par.”

Mar 7, 2008 by Kristy from Rock Valley, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The beds were exceptionally comfortable.
• It was a long walk to the car because of the construction around the entrance.

“This is a very comfortable and relaxing hotel.”

Feb 28, 2008 by Bruce from Victoria, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Location.
• The bar.

“Nice family place. Bar and food area needed more help, prices were high for what you got.”

Feb 8, 2008 by Jackie from Westminster, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Comfortable room nice location.
• Construction surrounding our hotel.

“Overall, I was very happy with the hotel. Maid service was a little inconsistent, i.e., coffee, shampoo, soap refills. Also, the electricity went out our last night, so we requested a wake up call and did not receive one. That was bad. Extremely disappointed that the hot tub was out of order. Otherwise, hotel was fine.”

Jan 10, 2008 by James from San Antonio, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff helped replace some Champaign glasses of ours that where taking by mistake.
• My room had nice view from the balcony but I couldn't fully enjoy it because of the a/c unit at ground level. I was on the 5th floor.

“The hotel was nice but a new tower was being built 50 yards from the entrance. The easement had patches and pot holes. The room nice but had a broken door on the TV armor and the towel rack was bent and very rusted. I was ok with the view from my balcony but I could even hear the waves on the beach due the a/c unit at ground level. If you stay here ask for a room facing the full view of the beach or facing the pool. But you might wait till they finish construction.”

Dec 26, 2007 by Mohammad from San Antonio
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean hotel, friendly staff, fast internet and check out as late as 4 pm.
• Bumpy drive way due to being used to haul construction materials.

“Great hotel, best value for the money, I got a rate similar to a best western or a Holiday Inn since I went on a slow season. Service was great, everything was neat and clean, restaurant on first floor has awesome food and right on the beach. Every one complained about construction site but I didn't even notice them!”

Sep 5, 2007 by Fernando from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Pool and easy access to beach.
• Construction was going on outside the hotel.

“It if very accessible to different attractions and easy freeway access.”

Sep 3, 2007 by Pam from Katy, TX
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[9]

• Hotel was located on the beach.
• Room was billed as duel water exposure - we looked at garbage cans and construction.

“For future travels, we will make sure we ask if the prospective hotel is under construction. Parking was extremely inconvenient. We were made to walk with heavy bags to the check in area. Nothing like sitting on your balcony in the morning looking at construction equipment and trash cans (if I wanted to see that, I would have stayed in one of my apartments under construction at home for free). Don't take my word for it, stay in room 711 and see for your self. Although your maintenance staff was prompt, it would be beneficial to your prospective guests to check the plumbing in your rooms periodically for any clogs or leaks before the room is rented.”

Jun 9, 2007 by Bob from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly Staff. Great Pool Area.
• Remodel in progress was a big negative.

“Staff friendly and helpful. Breakfast buffet very good. Great pool and bar area. Convenient to beach. Be prepared for a lot of construction dust as hotel under remodel as well as 20 story condos under construction within stones throw! I wouldn't recommend stay there until it is complete.”

Jun 8, 2007 by Sheri from Bellaire, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[3] • Location:[9]

• On the beach -- very limited hotels in south padre.
• No price structure on rooms.

“This did not feel really good since I'm going back in July and I'm not sure I want to stay there now.”

Jun 7, 2007 by Holly from Mcallen, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• The pool was nice and kept clean.
• The large condo complex being built very close to the front door of the Sheraton. Very loud!

“We have stayed at this hotel many times in the past. This trip was not as we expected. Our television was out one entire evening. This would have been acceptable except that when I went to the front desk they would not do anything to compensate for the night without TV -- including saying that they were sorry. I called the manager and got his voice mail - left two messages and he did not return my call. We have several children so it is important to have TV. There is also a huge building going up right next door that is very loud with construction late and very early.”

Jun 1, 2007 by Melissa from Mcallen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The pool was amazing and the beach was feet away.
• Took a long time to check in.

“Even though the hotel was going through interior construction, the interior was nicely decorated and very clean. The beds were so comfortable it was hard getting out of bed. The pool was huge and had a swim up bar. After swimming a bit it was nice walking straight to the beach from the pool. The beach was literally in our backyard.”

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Amenities at Sheraton South Padre Island Beach Resort, South Padre Island

24 Hour Front Desk Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services