Candlewood Suites Austin-Round Rock [Round Rock, TX]- Hotel Reviews

Come and experience our new Comforts of HomeT Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. The Candlewood Suites Austin Round Rock Hotel is located on IH 35, near historic Round Rock, close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within 30 minutes drive of the hotel. The Dell Diamond with Round Rock Express baseball is 10 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock Hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and wireless high speed Internet connections. The Candlewood Suites Round Rock Hotel is pet friendly. A non-refundable pet fee of is required, along with a signed pet agreement, at check-in. Documentation specifying that all vaccinations are up to date must be available upon check-in. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper.[less]

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User Reviews for Candlewood Suites Austin-Round Rock, Round Rock

Average User Rating: 5.5

Cleanliness:[7.0] • Staff:[6.0] • Location:[7.0]
Based on 7 user ratings

Nov 4, 2008 by unsatisfied client from Guadalajara
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

NA.
Management, comfort, facilities, no services, terrible for the price.

“First off the hotel is not by any means comfortable. It offers no room service, meaning not even clean towels are brought to your room or trash cans are emptied. When I asked about this, they said they offered weekly cleaning. In one pic packing materials that I did not scatter were scattered purposely so that room would look like trash had been scattered throughout instead of being left in one spot under the table by trash can as I left it. I have never in all my travels encountered such awful service. I guess I was expected to take my trash with me and wash their towels. Unbelievable. I was then sent pics by the manager to confirm. Yes, it confirmed that their were dirty towels left by the toilet in restroom, boxes and trash by the trash can and some packing material that fell out of boxes. Oh sorry, also I did not clean up the kitchen counter before leaving, Incredible! If you stay here, make sure you bring a broom and cleaning items so that you may not be charged for cleaning services which you did not even benefit of during your stay.”

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Nov 16, 2007 by Doug from Sweeny, TX
Overall Rating: 2
Cleanliness:[8] • Staff:[3] • Location:[5]

Nice room.
No breakfast, had to pay for coffee.

“NA+”

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Mar 13, 2007 by Feng from Dallas, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

It�s with the cooking area.
Lousy payment of wrong transaction in credit card.

“The facility itself is good but we didn't get remained with it like the kitchen included at first place that felt shamed about it. And my info of credit card was wrong one (scary, American express instead of master card).”

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0 of 1 people found this review helpful.

Amenities at Candlewood Suites Austin-Round Rock, Round Rock

24 Hour Front Desk
AM/FM Alarm Clock
Air Conditioned
Americans with Disabilities ACT ADA Compliant
Bath Tub
CD Player
Coffee Maker in Room
Connecting Rooms
Copy Service
Cribs Available
DVD Player
Desk with lamp
Email Service
Exercise Gym
Extended Stay
FAX
Fire Alarm with Light
Golf
Guest Laundromat
Hairdryers Available
High Speed Internet Access
In Room Movies
Iron

Kitchen
Kitchenette
Laundry/Valet Services
Modem Lines in Room
Multilingual
News Stand
Parking
Pets Allowed
Phone with speaker
Radio
Refrigerator
Rollaway Beds
Safe Deposit Box
Satellite TV
Security
Sprinklers In Rooms
TV Remote Control
Television with Cable
VCR
Vending Machines
Video Checkout
Wake-up Service

Candlewood Suites Austin-Round Rock

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