Doubletree Hotel Austin

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Apr 29, 2008 by Kelsey from Richmond, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and great for my family.
• Nothing.

“Lovely hotel - great staff! Wonderful location! We had a beautiful room - the hotel went above and beyond for us when we needed them. The needs of my daughter were met who needed a refrigerator for medical reasons.”

Apr 28, 2008 by David from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Great staff, friendly and helpful.
• The rooms need renovation as they are old and tired

“I was put into a smoking room when I wanted a non-smoking but the staff took extraordinary measures to make sure the room I was in did not have any smoke smell.”

Apr 27, 2008 by Ann from Phoenixville, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] •

• The lobby was really nice.
• The rooms, the hallways, the beds.

“This hotel is in serious need of an overall. The beds looked as though they were 50 years old. The heating system was 1950's technology or earlier and smelled like it was burning. The carpet in the hallways was disgusting. If I'd have dropped something on it. I'd have just left it for fear of what it might pick up.”

Apr 9, 2008 by Jackie from Midlothian, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[10] • Location:[1]

• The staff was very nice and tried very hard.
• The room smelled, it was loud, the bed was awful, the hotel needs updates!

“My stay at this Double tree was awful. The room smelled so bad I had to open the door. There were party all night despite the fact that there was supposed to be rules against it. The toilet would not flush. The bed was awful! It was not near enough to where I needed to be.”

Mar 31, 2008 by Lambert from Hamilton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Safety; proximity to my meeting location.
• Charges for parking.

“Safe, convenient, friendly staff, clean rooms, quiet.”

Mar 31, 2008 by Thomas from The Woodlands, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice hotel.
• Restaurant was too small.

“Overall a very nice place to stay.”

Mar 24, 2008 by Leah from Palatine, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Great location, friendly staff, free garage parking, quiet room, decent gym.
• The bathroom needed a good scrubbing, and the Internet connection should be free.

“Quiet hotel just off I-35, easy access to highway, restaurants and shopping. I walked less than 500 feet to grab dinner one night. The staff was very friendly. The atrium is attractive. However, the room air quality was strange, and I couldn't sleep at all. The carpet, bedspread, and bathroom walls all showed some damage, and the tub had mildew issues. Why isn't the Internet connection free? If I came to Austin just to stay at this hotel, I would have been disappointed. But I came for other reasons, and was disappointed only that I couldn't get any sleep at night.”

Mar 23, 2008 by Jaan from Ames, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Bed was comfortable.
• Top sheet of bed had dried blood on it.

“I have to pay for everything (i.e., parking, breakfast, and internet). I spent two days in San Antonio in just as nice a hotel but the parking, internet and breakfast were complimentary.”

Mar 23, 2008 by Deborah from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean, beautiful, and accessible and priced well.
• There was nothing that we did not like.

“I travel often and this was a beautiful hotel with friendly staff. I especially liked the gym facility and used it during my stay. It was very accommodating and priced well.”

Mar 21, 2008 by Sharon from Grand Prairie, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[7]

• The management staff was eager to help.
• The room was old and the bathroom pipe leaked.

“The hotel is going through renovations. However, the first room I was given was not renovated and in my opinion should not have been assigned to anyone. The room was dark, walls dirty, bed looked worn down, linen old. However, I called management and he was very helpful a locating me another room. This second room was not renovated, but appeared to be a little cleaner. I did find out that night that the pipe in the bathroom had a large leak, but by that time I was just beat down and ready for bed, wet socks and all.”

Mar 19, 2008 by Karin from College Station, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Tub didn't work properly, price.

“Great location, helpful staff, had to pay for parking.”

Mar 18, 2008 by Thomas from Keller, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Location.
• Dirty and disgusting.

“This hotel needs a total renovation. Our room and floor was very dirty.”

Mar 18, 2008 by Cruz from San Juan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room provided was easy access from garage.
• Mattress was too soft for me, but ok for spouse.

“It is a bit drab and room furnishings/decor was old/dated, but clean.”

Mar 13, 2008 by Daniel from College Station, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable beds.
• Parking garage awkwardly placed for entry.

“Outdoor pool, would have liked an indoor pool. If you pull up to the door to the lobby, you've passed the parking garage. So, if you don't use Valet Parking service, be prepared for an awkward attempt to get back to the entrance or to figure out how to drive around a block or two to circle around and find it. Very nice beds, comfortable room. Friendly and efficient staff for my one night stays.”

Mar 12, 2008 by Frank from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[4]

• Great pillows.
• Hard to get from highway.

“Wonderful hotel with great staff. Comfortable beds but hardly any TV stations and everything you touch is a la cart.”

Mar 8, 2008 by Jennifer from Cordova, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The lobby, the lounge area. The way the rooms backup to the pool area.
• Thin walls, Could hear neighbors in the bathroom. Also, they charge $2 for bottled water.

“Met three star qualifications. Nice pool view.”

Mar 7, 2008 by Steven from Troy, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean and nice room size for a 3 star type hotel.
• Parking garage access was not first rate. Transition from garage parking to hotel not attractive.

“Nice hotel for the money. Rooms were well appointed and very clean. Access to lobby was not easy, but doable.”

Mar 5, 2008 by Charlotte from Ben Wheeler, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was quiet and not full of kids.
• Parking fee, internet fee, 15.00 breakfast buffet that did not include coffee had to ask for room to be serviced, only brought towels. We made the bed.

“We had a comfortable stay at the hotel. It was quiet and accessible. The cookies are great too. We were a little taken back with the $15 breakfast buffet that did not include coffee. A coffee bar in the restaurant was $ 2.00 a cup. Housekeeping skipped our room and we had to call at 5:00 PM in the evening and ask for towels for the next day. We made our own bed. Get ready to pay each day for parking and daily for internet access. The courtyard was lovely and inviting. It is a nice place to stay and I will stay here again in the future.”

Mar 4, 2008 by Nancy from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was a beautiful hotel at a great price!
• Nothing.

“Great job! The hotel was just beautiful and everyone was so friendly! Our stay was a short one, but we will be sure and go back there again someday.”

Feb 24, 2008 by David from Houston, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[7]

• Beautiful Mexican architecture.
• It's old and tired rooms.

“The hotel was a 3 to 3.5 star at one point but the while they have done a good job maintaining the lobby area; the rooms are old and tired and need an upgrade.”

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Amenities at Doubletree Hotel Austin, Austin

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Skiing Television with Cable Tennis VIP Rooms/Services