Crowne Plaza Hotel Austin

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User Reviews for Crowne Plaza Hotel Austin, Austin

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Oct 24, 2009 by Christy from Shreveport,LA
Overall Rating: 10

• Outstanding customer service.
• The entrance to the hotel from interstate was dangerous.

“Great hotel outstanding customer service. The entrance from interstate was very difficult and quite dangerous. That is the one reason we would not stay again.”

Sep 30, 2009 by Clint from Bellville,TX
Overall Rating: 8

• Big room.
• Small beds.

“It was nice. Great staff. Only had smoking rooms available. The beds were double beds, so were a little small.”

Aug 13, 2009 by Beth from League City,TX
Overall Rating: 8

• The staff was EXCELLENT in courtesy
• One bartender did not mix good drinks AT ALL, there were several baby roaches in the bathroom

“This is an old hotel with alot of potential that it could measure up to with a few more slight improvements. For the most part, the staff does all they can to provide personalized service, but maintenance, pest control, and some cleaning is lacking. I got the impression that the staff from management on down is trying to do the most with the resources they have, perhaps in the current market basic maintenance is suffering. The service in the restaurant was excellent, but the food was just on the edible side of mediocre, the coffee and hot chocolate were weak.”

Jun 9, 2009 by from Pflugerville,TX
Overall Rating: 8

• Staff was courteous, expeditious; room was comfortable.
• Fixtures, accessories worn, A/C and running water were loud.

“The Crowne Plaza was nice. There was some wear and tear that spoke to the age of the property, and some noise from the pool, but not to the point of having to change rooms or complain. There was a refrigerator, but no microwave, which would have been helpful. The room service order came very quickly. Overall, a positive experience.”

Jun 1, 2009 by Nicole Marie from Billings,MT
Overall Rating: 10

• Front desk staff was courteous, room was clean, bed was fantastic, no noise problems, no smoke problems, location was good to downtown and east side.
• Toilet was the only unclean problem with the place, the luggage carrier sexually harassed me.

“Overall, quite clean and comfortable. There was not any smoke or noise problems, pool looked nice, and location was good for me in order to get to east side,university campus, and downtown easily. I would recommend this hotel to my family and friends.”

May 11, 2009 by David from Houston,TX
Overall Rating: 6

• Friendly staff.
• Difficult ingress and egress.

“Convenient to downtown with a friendly staff. The rooms need to have carpeting changed out.”

Apr 18, 2009 by Kenny from San Francisco,CA
Overall Rating: 10

• Great cost and location!

“Lots of amenities for a good cost!”

Dec 2, 2008 by Martin from Bellaire,TX
Overall Rating: 6

• Rooms were nice and location convenient to where we needed to be.
• Staff was not helpful or friendly. More than one negative experience. May have been due to the holiday work schedule.

“Nice rooms, but everything else severely fell short of a Marriot or a Sheraton.”

Sep 4, 2008 by william
Overall Rating: 9

• Friendly service.

“Excellent location, friendly and
professional staff.”

Aug 18, 2008 by Colin from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The sleep bed and linen spray to make sure you got a good night sleep.
• No hot tub.

“Great hotel in a Great location. The bed was amazing. Very Quiet.”

Aug 4, 2008 by Tk from San Antonio, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The food was priced better than some hotels.
• Room service woke us up hour earlier than stated on form. Sent food back. When it returned I think it was the same food.

“Nice hotel. Clean. Nice beds. Security problem with the parking. Restaurant is not associated with hotel so if you have a problem you have to bring it up with the restaurant. People were very nice. Excellent bell man.”

Jul 30, 2008 by Patrick. from Imboden, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean rooms, good location.
• The breakfast is not very good, eat breakfast out.

“Friendly staff, clean rooms, good location with many restaurants within walking distance. If you arrive at 2.30 expect to wait until 3pm for check in.”

Jul 28, 2008 by Antoinette from Baytown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[8]

• The coziness.
• The language barrier between myself and housekeeping staff.

“The hotel was great which resulted to my stay being great.”

Jul 24, 2008 by Barbara from Kileen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was excellent.
• No remote for TV in fitness room.

“I was very pleased with this hotel. The customer service was excellent. The staff was so kind, helpful and went out of their way to ensure we had everything we needed and were pleased. Our CD player did not work we called the front desk and within minutes the maint. Man was there with a new CD player. I would stay here again.”

Jul 16, 2008 by Carla from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable, convenient, attractive.
• Needs to provide shower cap.

“Hotel was convenient, easy in-out, very comfortable. Would stay there again.”

Jun 16, 2008 by David from Anna, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice sized room, lobby very appealing.
• The room was by the elevator shaft, a little noisy.

“Outside of the room being located by the elevator shaft, It was roomy and nice. The lobby and restaurant area was very appealing, many business travelers.”

Jun 9, 2008 by Sarah from Abilene, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet, had a refrigerator.
• No tea for the coffee maker - only coffee - coke machine under stocked.

“Excellent.”

Jun 8, 2008 by John from Colorado Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was large with a good size desk, comfortable chair with footstool.
• Nothing.

“As a business traveler, Im getting tired of my old favorites - Hampton Inns & Holiday Inn Express. Its' great having a restaurant right in the hotel for room service and breakfast. Great breakfast buffet including made-to-order omelets and fresh orange juice.”

May 23, 2008 by Sandy from Albuquerque, NM
Overall Rating: 7
Cleanliness:[4] • Staff:[5] • Location:[10]

• Location was very convenient.
• The bathroom was dirty and run down.

“For the bathroom, the soap dish in the shower had not been cleaned when we arrived and was never cleaned while we were there. The sink was cracked. Even though there were two of us, they did not leave enough wash cloths and hand towels. We probably would not stay there again.”

May 21, 2008 by Steve (. from Carrollton, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• This was a bad experience.
• We did not get for the price, and it was poor customer service.

“The room was missing the hair dryer, we had to call the front desk twice to bring one up to the room and mount it on the wall. When we called the front desk on our first night there to ask about the Double bed versus king bed, we were told the hotel was full, too bad, we don't get another room. My wife and I are both large people and the double bed was very uncomfortable. Saturday morning we double checked with the front desk. They said it was all a mistake, and they would take care of it for our 2nd night stay, don't worry about it.”

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Amenities at Crowne Plaza Hotel Austin, Austin

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Outdoor Pool Phone with speaker Pool Porters Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Video Checkout

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