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User Reviews for Springhill Suites Austin Northwest Arboretum, Austin

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Jun 8, 2009 by Debra from Austin,TX
Overall Rating: 10

• Staff very friendly, room comfortable and very clean.

“The hotel was easy to get to. The lady at the front desk was very friendly and check in was a breeze. The room was spacious, clean and very comfortable. I would stay here again.”

Apr 1, 2009 by Michael from Houston,TX
Overall Rating: 8

• It was a nice experience, friendly personnel. We liked the breakfast Offering.
• The space between the bed and the closet was too narrow.

“I enjoyed my stay and will recommend to others.”

Apr 1, 2009 by Vince from Burleson,TX
Overall Rating: 8

• I really liked the amenities from the LCD HDTV in the room and the suite style set up.
• I didn't like that our floor didn't house the ice maker.

“The SpringHill Suites by Marriot was truly excellent. Marriot hotel staff were very knowledgeable about the area and made very good suggestions about visiting the downtown Austin nite life. I was extremely pleased and impressed with every thing.”

Mar 17, 2009 by Liz from Houston,TX
Overall Rating: 10

• The employees were friendly, the breakfast was great and the pool was heated. I also love the extra room shower curtains.

“The employees were friendly, the breakfast was great and the pool was heated. I also love the extra room shower curtains.”

Feb 4, 2009 by Rich from Troy,IL
Overall Rating: 4

• Very helpful and friendly staff.
• Hotel is near nightclub, very loud at night until 1 am.

“The appearance and amenities of the hotel were as expected. However, the location is not easy to access and is near a nightclub. Loud music and groups of people could be heard in my room until after 1 am. Not conducive to getting rest on a business trip.”

Jan 10, 2009 by Shelly from Plano,TX
Overall Rating: 10

• Very clean hotel, staff was very professional and courteous.
• None.

“This facility was very clean. The staff was very professional and truly courteous. The full breakfast was great.”

Jan 10, 2009 by Jon from Plano,TX
Overall Rating: 9

“Even the maintenance crew while riding on elevator were genuinely concerned about my stay. Terrific staff! One could take off the sign age and I'll bet I can tell when I am staying at a Marriott. Marriott just gets it! Thanks!”

Dec 10, 2008 by Andy from Dallas,TX
Overall Rating: 10

• Location was beautiful.

“This is a very nice facility. I found a great jogging path in a nearby wooded area. It was safe, interesting, and lovely. The room was top notch.”

Sep 4, 2008 by Bernice
Overall Rating: 10

• Good air conditioner, access to parking, quiet room.

“Location is a little tricky to get to the first time but after that we had no trouble. Staff at front desk was very helpful in guiding us there and in giving us a room that was close and quiet. Would have loved to had time to swim but hopefully will next time. Very nice hotel, good breakfast also.”

Aug 14, 2008 by Yvonne from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Comfortable bed; adequate space; clean room; excellent breakfast; nice shower.
• We had trouble accessing the internet; the television was average; difficult to find hotel.

“My husband and I enjoyed our weekend stay, the hotel was clean, comfortable bed, great shower, adequate space, excellent breakfast variety, small fridge and microwave came in handy. Our only minor complaints were difficulty finding the hotel, trouble connecting to the high-speed internet, and the television was average.”

Aug 7, 2008 by Sally from Lubbock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff was extremely friendly.
• Difficult to find, even with a map.

“Lovely place.”

Jul 21, 2008 by Bob from New Albany, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Nothing.
• After moving to a third room, I can't think of anything.

“It was the worst in 15 years of business travel.”

Apr 28, 2008 by Cathie from Livingston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was quiet and clean.
• The commode would not flush good.

“This is a very quiet hotel; all of the employees were nice and helpful. The sugar cookie that I was given when I checked in was warm and good. It set the mood. I found all of the facilities clean.”

Mar 19, 2008 by Henry from Corpus Christi, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• New and clean facilities.
• Very far from Downtown Austin.

“Nice clean, new hotel with spacious and affordable rooms. Above average continental breakfast included and very friendly and helpful staff.”

Mar 12, 2008 by Glen from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• They have the most comfortable beds I have ever slept on.
• No check in until 3:00 p.m.

“Nice spacious suites with microwave mini-fridge etc. Extremely comfortable top of the line mattresses. A short ride from everything in Austin.”

Dec 12, 2007 by Larry from Sierra Vista, AZ
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[1]

• Nothing.
• Car broken in to in hotel parking lot.

“Our car was broken in to and we were robbed while we were staying at this hotel. Desk staff did not seem to care. This hotel has problems with security. Never staying here again.”

Nov 27, 2007 by Adam from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Smoky bar atmosphere (maybe you're into that sort of thing).
• Smoky bar atmosphere, rude staff.

“Despite the fact that this is a smoke free hotel, our room stunk of smoke. This was because the person in the room below us was smoking out their window. My wife and I are both very allergic to smoke. The front desk refused to do anything to stop this person from smoking (they were highly skeptical it was even happening), and wouldn't move us to another room. Definitely one of the worst nights Ive spent in a hotel (or not spent, since we checked out very early). I've stayed in some crummy hotels over the years, but Ive never paid so much money to stay in a dump like this one.”

Oct 25, 2007 by Donna from Cherokee, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• It was very clean and the staff was very helpful.
• The address would not show up on gaps, it was very hard to find.

“The hotel was very nice and the staff was helpful when we called them because we could not find it. It has a wrong address. It is on an access road, but the address is the main road. I think it is the city of Austins fault, not the hotel.”

Oct 23, 2007 by Maureen from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, attractive and quiet! Suites were spacious and inviting.
• NA.

“Good location in NW Austin. Excellent access to Myopic and 183.”

Oct 18, 2007 by Jan from Baytown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, the suite was arranged nicely.
• Can't think of anything we did not like.

“If Im in the area, I would certainly stay at the spring hill suites arboretum in Austin again.”

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Amenities at Springhill Suites Austin Northwest Arboretum, Austin

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Continental Breakfast Cribs Available Drugstore Elevators Exercise Gym Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies

Indoor Pool Iron Maid Service Meeting/Banquet Facilities Microwave Outdoor Parking Parking Phone with data port Pool Radio Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Vending Machines Wake-up Service Wet Bar

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