Springhill Suites Austin Northwest Arboretum

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User Reviews for Springhill Suites Austin Northwest Arboretum, Austin

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Aug 14, 2008 by Yvonne from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Comfortable bed; adequate space; clean room; excellent breakfast; nice shower.
• We had trouble accessing the internet; the television was average; difficult to find hotel.

“My husband and I enjoyed our weekend stay, the hotel was clean, comfortable bed, great shower, adequate space, excellent breakfast variety, small fridge and microwave came in handy. Our only minor complaints were difficulty finding the hotel, trouble connecting to the high-speed internet, and the television was average.”

Aug 7, 2008 by Sally from Lubbock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff was extremely friendly.
• Difficult to find, even with a map.

“Lovely place.”

Jul 21, 2008 by Bob from New Albany, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Nothing.
• After moving to a third room, I can't think of anything.

“It was the worst in 15 years of business travel.”

Apr 28, 2008 by Cathie from Livingston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was quiet and clean.
• The commode would not flush good.

“This is a very quiet hotel; all of the employees were nice and helpful. The sugar cookie that I was given when I checked in was warm and good. It set the mood. I found all of the facilities clean.”

Mar 19, 2008 by Henry from Corpus Christi, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• New and clean facilities.
• Very far from Downtown Austin.

“Nice clean, new hotel with spacious and affordable rooms. Above average continental breakfast included and very friendly and helpful staff.”

Mar 12, 2008 by Glen from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• They have the most comfortable beds I have ever slept on.
• No check in until 3:00 p.m.

“Nice spacious suites with microwave mini-fridge etc. Extremely comfortable top of the line mattresses. A short ride from everything in Austin.”

Dec 12, 2007 by Larry from Sierra Vista, AZ
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[1]

• Nothing.
• Car broken in to in hotel parking lot.

“Our car was broken in to and we were robbed while we were staying at this hotel. Desk staff did not seem to care. This hotel has problems with security. Never staying here again.”

Nov 27, 2007 by Adam from Grand Rapids, MI
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Smoky bar atmosphere (maybe you're into that sort of thing).
• Smoky bar atmosphere, rude staff.

“Despite the fact that this is a smoke free hotel, our room stunk of smoke. This was because the person in the room below us was smoking out their window. My wife and I are both very allergic to smoke. The front desk refused to do anything to stop this person from smoking (they were highly skeptical it was even happening), and wouldn't move us to another room. Definitely one of the worst nights Ive spent in a hotel (or not spent, since we checked out very early). I've stayed in some crummy hotels over the years, but Ive never paid so much money to stay in a dump like this one.”

Oct 25, 2007 by Donna from Cherokee, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[3]

• It was very clean and the staff was very helpful.
• The address would not show up on gaps, it was very hard to find.

“The hotel was very nice and the staff was helpful when we called them because we could not find it. It has a wrong address. It is on an access road, but the address is the main road. I think it is the city of Austins fault, not the hotel.”

Oct 23, 2007 by Maureen from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, attractive and quiet! Suites were spacious and inviting.
• NA.

“Good location in NW Austin. Excellent access to Myopic and 183.”

Oct 18, 2007 by Jan from Baytown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, the suite was arranged nicely.
• Can't think of anything we did not like.

“If Im in the area, I would certainly stay at the spring hill suites arboretum in Austin again.”

Oct 10, 2007 by Douglas L. from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• Comfortable suite  clean.
• Restaurant has inadequate seating and the food was poor.

“The hotel overall is nice comfortable and clean. Some of the staff were outstanding and friendly others not so much (curt and rude). Access to the hotel from the expressway and side streets was challenging. The restaurant was not good we had to take our food to our room because of inadequate seating. The breakfast items were of generally poor quality and the serving dishes were usually near empty to empty one day no eggs or patty sausage. Doughnuts were actually cold not even room temp. The breakfast needs a lot of work.”

Oct 4, 2007 by S from Austin, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[1]

• The room did have a sitting area.
• The hotel was overpriced. I did not get good value, the hotel was not in the arboretum area at all, directions were inaccurate, and it was substandard.

“This hotel is not in the "arboretum. It is actually quite a hassle to get to the arboretum area from this hotel.”

Sep 19, 2007 by Peter C. from Dallas, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• The breakfast is excellent, and the beds are very comfortable. Excellent for a business traveler.
• No smoking.

“Up to date, and very nice and cozy.”

Aug 23, 2007 by Aaron from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms are great size.
• Breakfast was not replenished fast enough.

“This is a great hotel with larger than normal rooms. Beds are very comfortable, and staff is very friendly. We stay here on a regular basis even though it is not the closest Springhill suites to our function. It is worth the drive.”

Aug 20, 2007 by Robin from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great suites! Lots of room and very clean!
• A little hard to find.

“Great suites, very family friendly and business traveler friendly! Excellent location as far as safety is concerned. A little off the beaten path through the usual Austin expressways (off of MOPAC freeway instead of the Interstate) but still easy to get to. I highly recommend staying here when in Austin!”

Jul 22, 2007 by Eric from San Angelo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Cleanliness and staff.

“Overall a great experience.”

May 21, 2007 by Bill from Hurst, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Breakfast buffet was incredible. Great selection and very clean.
• Location was on access road so it was a little difficult to get to even though you can see it.

“Had a great time. Had little children so the microwave and fridge was a huge help. The separate rooms was a big benefit. The pool and hot tub were clean and refreshing. Breakfast was great.”

Jan 28, 2007 by Sandra from Mckinney, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfy king bed.
• Nothing not to like.

“I was given my choice of floors. The room was clean. The bed was large and very comfortable. The staff was friendly.”

Jan 22, 2007 by Harold from League City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Very clean and nice size room with minor kitchen.
• Little difficult to find as you exit the myopic expressway.

“The hotel met our expectations and price was very good for what we expected. Continental breakfast was quite adequate as a started for the day.”

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Amenities at Springhill Suites Austin Northwest Arboretum, Austin

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Continental Breakfast Cribs Available Drugstore Elevators Exercise Gym Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies

Indoor Pool Iron Maid Service Meeting/Banquet Facilities Microwave Outdoor Parking Parking Phone with data port Pool Radio Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Vending Machines Wake-up Service Wet Bar