Holiday Inn Austin-Nw Plaza/Arboretum Area

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User Reviews for Holiday Inn Austin-Nw Plaza/Arboretum Area, Austin

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Oct 4, 2009 by Jay from Woodway,TX
Overall Rating: 10

• The staff was polite, helpful and just plain awesome!
• Access from the highway is a little tricky.

“What a gem of a hotel this is. I can't remember the last time I received service and attentiveness from a hotel in this star category. They were polite, helpful, even sent a repair man to my room when I couldn't figure out how to get the high-speed running. I highly recommend!”

Oct 3, 2009 by Jill from Wichita Falls,TX
Overall Rating: 6

• Comfortable, good location.
• Noisy.

“Staff allowed us to check in early which was very helpful. Room was nice, coffee stains on comforter were covered with a sheet. very noisy at night.”

Oct 2, 2009 by Lila from Ft Worth,TX
Overall Rating: 7

• Price, beds comfortable, clean, and friendly staff.
• Internet was very slow, bathtub leaking, very noisy party outside our room.

“This is a second stay and the beds are clean and comfortable. Ask for an outside room. The party facilities are right outside your big window if you have an inside room and the sound system was very noisy. The bathtub faucet ran steadily and then was turned off by maintenance so tightly that we had difficulty turning it back on for showers the next morning.”

Oct 1, 2009 by David from Houston,TX
Overall Rating: 9

• Good location for us.

“The hotel staff was very helpful and friendly. The rooms were clean and comfortable.”

Sep 29, 2009 by Ray from El Paso,TX
Overall Rating: 7

• Nice clean room, friendly staff.
• No continental breakfast, need a better TV.

“Nice hotel, clean room and friendly staff. Hotel needs a continental breakfast and a higher quality television. Hotel is trying to be more upscale than it is.”

Sep 24, 2009 by Jaime from Houston,TX
Overall Rating: 8

• Great facilities including pool and impressive fitness room.
• The interior seemed a bit dated, as if no update since 1994.

“

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Aug 17, 2009 by Karen from Las Vegas,NV
Overall Rating: 6

• The bed was extremely comfortable.
• The hotel is difficult to find and easy to spot.

“This is a basic Holiday Inn, average room, great bed and minimal bath amenities.”

Jul 1, 2009 by Karen from Bellaire,TX
Overall Rating: 10

• The front desk staff were pleasant and efficient. Nice clean room.
• Quincinera in ballroom. Music was a bit loud but not for too late.

“The property was really nice and well kept. My son enjoyed the indoor/outdoor pool. Felt safe and it was really close to the Austin Steamtrain we had ridden on that day. Great for the price. We will return.”

Jun 28, 2009 by Jake from Frisco,TX
Overall Rating: 4

• Not a thing - unless you think nothing terrible a like.
• Showing age; some dirt, some mold/mildew; old TV; minimal toiletries.

“Acceptable.”

May 26, 2009 by Rachel from Mesquite,TX
Overall Rating: 9

• The rooms were very nice and spacious. The staff was great. The bar/restaurant was very nice, room service was also available.
• The location made it difficult to travel to and from hotel while out and about in Austin.

“Nice rooms. Room service was available but over priced (but where isn't it). Great internet connection. Pool was indoors, surrounded by dining area, but was very nice. Location is tricky to come and go easily but there are some backroads (neighborhoods) you can cut through. Very friendly and helpful staff. The pro's definitely out weigh the con's.”

May 14, 2009 by Brandy from Conroe,TX
Overall Rating: 10

• Beautiful! Very friendly staff. Comfortable. Great breakfast!
• Hard to get to and from. Indoor pool needed to be heated. Mini fridge not working right.

“We very much enjoyed our stay, as it exceeded our expectations. We were very pleased with our rate and would definitely stay there again. Oh, and the Cinnamon French Toast was amazing!”

Mar 14, 2009 by Rose from Converse,TX

• It was clean, unique lay out and comfortable.

“Staff was friendly; use of business office a plus, pool set up interesting; area is safe. Would stay there again.”

Mar 4, 2009 by Jennifer from Houston,TX
Overall Rating: 8

• Very clean.
• Room was next to ice machine and elevator and was very noisy.

“Thought hotel was nice, seemed recently redone. Hot tub and indoor pool was in good condition. Towels readily available by pool. Our room was very noisy location by the elevator and ice machine.”

Feb 11, 2009 by Latonya from Arlington,TX
Overall Rating: 9

• I liked the lobby and access of the business center.
• The location is a little hard to get to.

“This was a very pleasant stay at this hotel. It's one of the better Holiday Inn's that I've stayed in. The Customer Service was top notch. The staff was very courteous. They have plenty of free parking.”

Feb 3, 2009 by Leanne from Fort Worth,TX
Overall Rating: 10

• Great service.
• TV
  is a bit dated.

“We did not spend a lot of time in the room since we were at a concert, but the room was clean and the bed was comfortable. The location was in a residential area and not easy to get in and out of.”

Jan 21, 2009 by Ray from Amarillo,TX
Overall Rating: 6

• The location was great; room attractive and comfortable.
• There was no hot water for more than 24 hours!

“The hotel is located in NW Austin and is near many restaurants and lots of shopping. It is fairly hard to get to the hotel from the two highways (MoPac and 183) that intersect near the hotel. The rooms are pleasant, attractive and comfortable. We did have one problem, however. There was no hot water for approximately the first 24 hours that we were at the hotel. That was very inconvenient. However, when we checked out, the manager was pleasant about it and gave us enough Priority Club points for a free stay at a Holiday Inn in the future. So, the hot water problem was resolved to our satisfaction. We would probably stay here again.”

Dec 3, 2008 by Mary from San Antonio,TX
Overall Rating: 9

• Staff was very friendly and
  helpful. Hotel was clean. Bed & room was comfortable.

“The hotel was convenient to the sports fields my son was playing at as well as food, shopping and entertainment facilities. The staff was very friendly and went out of their way to help guests with directions and ideas on things to do while visiting Austin.”

Nov 13, 2008 by John from Saint Petersburg,FL
Overall Rating: 10

• Very clean and accommodating.
• Everything was very good.

“The hotel was very clean and nice. Overall excellent hotel with great service.”

Oct 10, 2008 by David
Overall Rating: 9

• Very clean and fresh.
• Hard to get to if you did not have proper directions.

“Overall it was a good experience.”

Sep 19, 2008 by Steve
Overall Rating: 5

• The indoor pool looked nice.

“Helpful staff. Nice room with comfortable beds. I enjoyed the internet room. The hotel was attractive inside the atrium area.”

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Amenities at Holiday Inn Austin-Nw Plaza/Arboretum Area, Austin

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool Internet Access

Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pets Allowed Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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