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User Reviews for Holiday Inn Austin-Nw Plaza/Arboretum Area, Austin

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Jun 28, 2009 by Jake from Frisco,TX
Overall Rating: 4

• Not a thing - unless you think nothing terrible a like.
• Showing age; some dirt, some mold/mildew; old TV; minimal toiletries.

“Acceptable.”

May 26, 2009 by Rachel from Mesquite,TX
Overall Rating: 9

• The rooms were very nice and spacious. The staff was great. The bar/restaurant was very nice, room service was also available.
• The location made it difficult to travel to and from hotel while out and about in Austin.

“Nice rooms. Room service was available but over priced (but where isn't it). Great internet connection. Pool was indoors, surrounded by dining area, but was very nice. Location is tricky to come and go easily but there are some backroads (neighborhoods) you can cut through. Very friendly and helpful staff. The pro's definitely out weigh the con's.”

May 14, 2009 by Brandy from Conroe,TX
Overall Rating: 10

• Beautiful! Very friendly staff. Comfortable. Great breakfast!
• Hard to get to and from. Indoor pool needed to be heated. Mini fridge not working right.

“We very much enjoyed our stay, as it exceeded our expectations. We were very pleased with our rate and would definitely stay there again. Oh, and the Cinnamon French Toast was amazing!”

Mar 14, 2009 by Rose from Converse,TX

• It was clean, unique lay out and comfortable.

“Staff was friendly; use of business office a plus, pool set up interesting; area is safe. Would stay there again.”

Mar 4, 2009 by Jennifer from Houston,TX
Overall Rating: 8

• Very clean.
• Room was next to ice machine and elevator and was very noisy.

“Thought hotel was nice, seemed recently redone. Hot tub and indoor pool was in good condition. Towels readily available by pool. Our room was very noisy location by the elevator and ice machine.”

Feb 11, 2009 by Latonya from Arlington,TX
Overall Rating: 9

• I liked the lobby and access of the business center.
• The location is a little hard to get to.

“This was a very pleasant stay at this hotel. It's one of the better Holiday Inn's that I've stayed in. The Customer Service was top notch. The staff was very courteous. They have plenty of free parking.”

Feb 3, 2009 by Leanne from Fort Worth,TX
Overall Rating: 10

• Great service.
• TV
  is a bit dated.

“We did not spend a lot of time in the room since we were at a concert, but the room was clean and the bed was comfortable. The location was in a residential area and not easy to get in and out of.”

Jan 21, 2009 by Ray from Amarillo,TX
Overall Rating: 6

• The location was great; room attractive and comfortable.
• There was no hot water for more than 24 hours!

“The hotel is located in NW Austin and is near many restaurants and lots of shopping. It is fairly hard to get to the hotel from the two highways (MoPac and 183) that intersect near the hotel. The rooms are pleasant, attractive and comfortable. We did have one problem, however. There was no hot water for approximately the first 24 hours that we were at the hotel. That was very inconvenient. However, when we checked out, the manager was pleasant about it and gave us enough Priority Club points for a free stay at a Holiday Inn in the future. So, the hot water problem was resolved to our satisfaction. We would probably stay here again.”

Dec 3, 2008 by Mary from San Antonio,TX
Overall Rating: 9

• Staff was very friendly and
  helpful. Hotel was clean. Bed & room was comfortable.

“The hotel was convenient to the sports fields my son was playing at as well as food, shopping and entertainment facilities. The staff was very friendly and went out of their way to help guests with directions and ideas on things to do while visiting Austin.”

Nov 13, 2008 by John from Saint Petersburg,FL
Overall Rating: 10

• Very clean and accommodating.
• Everything was very good.

“The hotel was very clean and nice. Overall excellent hotel with great service.”

Oct 10, 2008 by David
Overall Rating: 9

• Very clean and fresh.
• Hard to get to if you did not have proper directions.

“Overall it was a good experience.”

Sep 19, 2008 by Steve
Overall Rating: 5

• The indoor pool looked nice.

“Helpful staff. Nice room with comfortable beds. I enjoyed the internet room. The hotel was attractive inside the atrium area.”

Sep 13, 2008 by Kim from Round Rock, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• The layout of the hotel on the inside was real nice and very quiet.
• I didn't like how you had to get to the hotel little confusing if didn't know the area very well.

“I loved my stay but the only thing that I didn't like was that when the hotel ran my card for incidentals, they had a half of my funds in my banking account little longer than I liked I stayed a Saturday night and it was almost Friday for they released the hold on my account. This caused a little financial stress on my part, other than that the staff and the hotel was great.”

Sep 5, 2008 by Josh from Sulphur, LA
Overall Rating: 6
Cleanliness:[10] • Staff:[4] • Location:[10]

• The pool was great.
• We only got a king size bed and there's five of us.

“I also thought the staff was a little insensitive since we were evacuees with a dog. Small well behaved dog. They normally didn't allow pets but because of the circumstances they would allow them with a non-refundable deposit.”

Sep 4, 2008 by Wanda from Magnolia, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The room was great large very nice.
• It was hard to get to from the freeway the first time.

“Very nice lobby, indoor pool and water running through the lobby area with fountains. Outdoor pool attached to the indoor pool. Very good first impressions.”

Aug 10, 2008 by John from Cibolo, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Recently remodeled rooms.
• Air Conditioning is noisy.

“I have stayed at this hotel in the past and have enjoyed the stay, although the location is a bit hard to get to. I was surprised when I got off on the 3rd floor and found that the rooms had recently ( within the month ) been remodeled. Nice, nice job! New beds which were comfortable and well, it was just a good experience. If there was a downside, the air conditioning was a bit louder than expected.”

Aug 7, 2008 by Andrea from Cypress, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Comfortable bedding, clean, beautiful lobby with water features, close to Lake Travis.
• No restaurant for lunch or dinner in the hotel only the sports bar and the breakfast buffet was very expensive. Our room did not have a refrigerator.

“I loved this hotel.”

Jul 23, 2008 by Chi-Chi from Houston, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[5] • Location:[5]

• Rooms were clean and tidy.
• AC in the room was inordinately loud. Construction was being done at the hotel.

“This is definitely not a 3 star hotel. A 2 star or less would have been more appropriate. Waking up to the sound of drills and hammers is not a pleasant experience. Will not return to this hotel.”

Jul 3, 2008 by B from Crosby, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The indoor/outdoor pool.
• No smoking rooms available and easy access to the pool.

“Had a good stay at the hotel, rooms were nice and clean. The employees were extremely nice.”

Jun 29, 2008 by Kathy from Longview, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[3]

• The room was very clean.
• Fire alarms set on by someone, loud music until 10:00 due to wedding did not bring coffee requested.

“This hotel is in a bad location, we passed twice on two occasions. Still renovating, requested extra coffee and promised it would be sent to room and never showed up. The fire alarms were set on twice, music from a wedding was very loud. I am easy to please, but I would not want this hotel again.”

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Amenities at Holiday Inn Austin-Nw Plaza/Arboretum Area, Austin

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool Internet Access

Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pets Allowed Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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