Omni Austin Hotel Downtown

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User Reviews for Omni Austin Hotel Downtown, Austin

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Oct 26, 2009 by Holly from Bellaire,TX
Overall Rating: 9

• The hotel itself had a very convenient location and was beautiful.
• I was not informed of a parking charge but had to pay $18 a night & they would not take care of the parking even though I was never told that.

“The hotel was very nice with a great location in the heart of Downtown Austin. I was never told that there would be a charge for parking, I needed to just "swipe in and swipe out." Then I was charged $36 for two nights to park plus taxes and a service fee. I was extremely unhappy to be billed for something that was said to be posted in the garage. The garage holds both the hotel guests as well as business persons and visitors so the rates were unclear regarding hotel guests vs. the business portion of the hotel. Nonetheless I was made to pay for parking and left with a sour taste in my mouth. I enjoyed the hotel but not my checkout and closing experience.”

Oct 20, 2009 by Steve from Oklahoma City,OK
Overall Rating: 6

• Staff was very helpful and professional.
• The room was very outdated - certainly not a 4-star.

“The hotel staff was very professional. The public areas were very nice. However, when we got off the elevator to the room, I felt like I was in a different hotel. The carpet was badly stained and the room certainly didn't reflect the overall quality of the hotel. If you were to just rate the room, I feel it would be 2.0 to 2.5 at best.”

Oct 13, 2009 by Crystal from Harlingen,TX
Overall Rating: 10

• The staff was very friendly and the hotel very commendable.

“The hotel atmosphere was very inviting. The staff there went above and beyond. My husband and I were there for both business and pleasure in that I had a business meeting to attend to, but I was also able to take my husband since it was our anniversary. They helped us pick a nice restaurant for dinner, and even surprised us when we returned with a complimentary platter of fruit, cheese and wine. Everyone was very nice.”

Oct 1, 2009 by Devin from North Richland Hills,TX
Overall Rating: 5

• Close to UT.
• Too loud, next to 6th street. Rooms bland, expected more out of a 4 star.

“If you are staying at this hotel the parking should be part of the room rate. We will never stay here again!”

Jul 23, 2009 by Dora from Brownwood,TX
Overall Rating: 10

• Atmosphere was great, food was excellent, staff was
  great.
• We would prefer that the shower head have more pressure.

“We enjoyed the location as it was great for all that we did. The hotel is very accommodating, the staff is very pleasant & professional & the restaurant is excellent.”

Jul 23, 2009 by Benjamin from San Antonio,TX
Overall Rating: 7

• The lobby and the hotel attendants were nice and helpful.
• The room that we got was not at all like the pictures on line and were in disrepair.

“When we got the we asked if they had smoking rooms the desk person said of course, we got into our room and it looked as though we had stepped back into the 1980's! We did not complain because we had plans that we wanted to go to right away, but if they are going to offer smoking rooms to customers they need to offer the same looking room that they offer to non-smokers. Smokers should not be punished.”

Jul 21, 2009 by Cory from Corpus Christi,TX
Overall Rating: 9

• Hotel bar and great location.
• Security was a pain when we wanted some friends to come visit.

“Nice hotel, some of the staff was great to deal with, others were not friendly at all, but for the price it was an amazing experience.”

Jul 13, 2009 by Cindy from Phoenix,AZ
Overall Rating: 10

• Staff, including management were extremely attentive and informative about city sites

“The Omni far exceeded expectations on attentiveness to guests using Priceline. Staff went out of their way to help us with dining options, city sites, and making us feel welcome at the hotel.”

Jul 8, 2009 by Kelly from Rancho Mirage,CA
Overall Rating: 10

• Close to 6th street, staff was professional and very friendly.

“Would recommend this hotel to friends. The staff made us feel welcome and eager to please. The room was up to date, clean and cozy. Housekeeping was excellent. Short walk to many places downtown. The only real downer was the pool, and having to pay for $19/day for parking.”

Jul 3, 2009 by Carla Wright Cullum from Denton,TX
Overall Rating: 10

• Close to 6th street.
• Close to homeless shelter.

“Great hotel. Would stay there again.
”

Jul 1, 2009 by Jessica from Corpus Christi,TX
Overall Rating: 10

• It was very nice and comfortable and customer service was great.

“I would recommend this hotel to anyone needing to stay in the downtown Austin area, whether for business or to go to 6th street. My boyfriend and I loved our room and did not want to leave!”

Jun 28, 2009 by Carolyn from Dallas,TX
Overall Rating: 10

• Beautifully renovated; great service.
• First room smelled like cigar smoke.

“We stayed at this hotel during their renovation and it was very loud- this time it was like Heaven. Luxurious decor, quiet, first class. We will happily return.”

Jun 24, 2009 by Liz from Austin,TX
Overall Rating: 5

• Location.
• The room and bathroom were old and dirty.

“Great location. Nice lobby. Rooms are small and outdated. Paint was peeling in the room. Bathroom looked dirty.
”

Jun 9, 2009 by Beverly from Winnie,TX
Overall Rating: 10

• The location and friendliness of the staff.
• Not enough chairs at the pool.

“We have enjoyed our stay at this hotel both times. Enjoyed the lobby and drinks at the bar.”

May 23, 2009 by Jane from Houston,TX
Overall Rating: 10

“I would definitely stay here again. Very friendly staff and beautiful accommodation; no unpleasant surprises.”

May 13, 2009 by Cheryl from Abilene,TX
Overall Rating: 10

• Staff friendliness.
• Small pool.

“Excellent location, wonderful staff, good food, nice large rooms with excellent beds.”

Apr 20, 2009 by Ed from Fort Worth,TX
Overall Rating: 10

• Close to capital and restaurants.

“Great hotel for business or pleasure. Great downtown location and walk to capital.”

Apr 12, 2009 by Sharon from Fort Worth,TX
Overall Rating: 10

• This is a great quality hotel at a reasonable price.

“The Omni Hotel is my favorite hotel to stay at in Austin. I has an awesome location to 6th street and the hot tub on the roof tops off the nights stay.
Staff (especially valet) are always extremely friendly and helpful. The bedding is the best!”

Apr 10, 2009 by Hercules from Los Angeles,AR
Overall Rating: 10

• Attractively designed rooms.
• Half of the rooms face to an interior courtyard.

“Excellent service and a clean environment.”

Apr 4, 2009 by Jack from Brookline,MA
Overall Rating: 10

• Location and luxury scale.
• AC didn't work at night.

“Great location; reliable, lovely Omni.”

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Amenities at Omni Austin Hotel Downtown, Austin

AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Laundry/Valet Services

Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Shops/Commercial Services Television with Cable

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