InterContinental Stephen F. Austin Hotel

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User Reviews for InterContinental Stephen F. Austin Hotel, Austin

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Apr 29, 2008 by Brian from Berkeley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice Remodeled Hotel.
• Smoking Floors- Smoke Smell.

“100% better than the OMNI.”

Apr 29, 2008 by Tamara from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• The location was great. Very professional staff.

“The location was great. The staff was professional, but not friendly. Has only valet parking for $29 a night as the only parking option.”

Apr 29, 2008 by Siraj from Pearland, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• My room was upgraded to a larger room without asking.
• Coffee service didn't include creamer. They did bring quickly when requested.

“An excellent hotel right in the middle of all the Austin hustle and bustle. Great friendly staff. However, although the valet parking provides for in-out facility, the front office did not know about it. The valet person scared us by saying that no such in-out facility was available and a stay of more than 30 minutes would cost us $12. They later rectified it. At check out, our car was loaded with some one else's luggage including shopping bags. Fortunately, we discovered it before driving it away. Apparently our car was mistaken with others but shouldn't they have checked the tag number? Let these issues not sound discouraging. This truly is a great hotel. Great locations and friendly staff.”

Apr 17, 2008 by Jan from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was more than we expected!
• We liked everything!

“Excellent!”

Apr 16, 2008 by Mark from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bed.
• Nothing.

“Well situated, well-appointed luxury hotel. Pleasant staff. Beautiful room. One of the best beds I've slept in.”

Apr 16, 2008 by Eric from Hermosa Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and service. Friendly and knowledgeable staff.
• Small room. No outdoor pool.

“Great historic hotel in A+ location with outstanding service.”

Apr 15, 2008 by Ann from Orange, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• The food and restaurant is tops.
• Valet parking was a nightmare. Staff totally overwhelmed.

“I have stayed in this hotel many times. It is located very close to 6th street. Because of this, every weekend night you have major hall noise and door slamming between 2 and 4am. I wish they would put a sign up at the elevators requesting that guests be quiet when returning to rooms late at night. The bell/valet staff was also totally overwhelmed during my stay.”

Apr 13, 2008 by Ann from Orange, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location and the food.
• Housekeeping did not clean or refresh my coffee in my room two days in a row.

“I love this hotel and have stayed here many times. This is the first time that I have not been satisfied with the housekeeping staff in cleaning my room. It was not a big thing but when I left the coffee pot out on the desk etc, it was still not put back in the cabinet and no new coffee was replaced. Other than that, it was a fantastic trip as usual.”

Apr 13, 2008 by Dan from Gainesville, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient location.

“Very friendly staff and an excellent location contributed to a very nice stay at the Intercontinental Stephen F. Austin. Travelers beware of the very expensive Roaring Fork restaurant in the lobby. The cheapest steak on the menu will run you over $30 and is a la cart. That means you have to pay at least $7 a piece if you want anything other than an overcooked piece of meat for dinner. The service, including the Roaring Fork, was excellent.”

Apr 10, 2008 by Esther from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenience, comfortable beds, amenities.
• Need to update televisions, small room.

“Clean, nice hotel with comfortable bed. Not 4 star but certainly strong 3 star. Great location to Downtown activities. Valet parking way too much for overnight.”

Apr 8, 2008 by Lisa from Omaha, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very clean and friendly.
• Cleaning staff not good at communicating.

“Enjoyed my stay. Clean and comfortable. Wonderful food.”

Apr 3, 2008 by Stephen from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Great location.
• Fitness facility is not "state of the art".

“Excellent location in Downtown Austin. Friendly staff, but not quite as upscale as would be expected at the rates and ratings. The fitness room is not "state of the art." Better than most hotels, but not like a 5 star place.”

Apr 1, 2008 by Nancy from Sudbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Historic feel of décor.
• Shower drain stopped up.

“Great hotel for a single traveler or couple since room with king bed pretty small. Loved the feel of the hotel. Nice bar and restaurant to hang out in. Great location.”

Mar 28, 2008 by Doris from Trabuco Canyon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and comfortable; great location for our needs.
• Liked everything, except possibly not thrilled about the casual restaurant.

“Great hotel; would definitely stay there again.”

Mar 26, 2008 by Kim from Gause, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice room and bathroom, very clean. Hotel was very nice.
• The room was nice, but a bit small; the bathroom was a good size.

“We enjoyed our stay. The hotel went under a complete renovation and cleaned up very nice. The decor throughout the hotel was nice and the bed linens were soft and comfortable.”

Mar 25, 2008 by Kevin from China Spring, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room, staff, and location were all excellent.

“Great!”

Mar 25, 2008 by Jessica from Tyler, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was awesome!
• Parking was not easy.

“Great room and Great location. We had a blast!”

Mar 24, 2008 by Judy from Kansas City, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Work out facility, location, friendliness of staff.
• Charging extra for double beds/ misunderstanding when using maid service.

“The fitness center was well equipped, however, the Whirlpool and Jacuzzi didn't work properly. The pool was only a lap pool and there was no sun deck. Hotel room was very comfortable. The staff was friendly. Caution get the staff's first and last name or ask to speak to the manager.”

Mar 23, 2008 by Gary from Garland, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[6]

• Service, great, front desk, great, valet -great.
• Room too small - 2 double beds, barely space to walk.

“Recommend for couples only- not families.”

Mar 17, 2008 by Carolyn from Edgewood, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful restored hotel.
• Added cost for double beds in rooms.

“We loved the location and the beauty of the hotel. The high cost of parking and the added cost for double beds were not expected. I didn't know if that were true or not.”

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Amenities at InterContinental Stephen F. Austin Hotel, Austin

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Bathroom Telephone Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Mini Bar Multilingual News Stand Parking Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Trouser Press Turndown Service Valet Parking Video Checkout Wake-up Service