InterContinental Stephen F. Austin

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User Reviews for InterContinental Stephen F. Austin, Austin

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Jan 28, 2010 by Kaarin from Crosby,TX
Overall Rating: 9

• The bed was wonderful, the staff, friendly and helpful.
• $15 breakfast bar was horrible. Really horrible. Even napkin starched.

“ The most important elements of a hotel stay, I think, are a comfortable bed and friendly, helpful staff. This hotel was definitely 5 stars in these essential elements. Couldn't ask for more. Avoid the breakfast bar because the offerings are less quality than you would find at the lowest priced roadside motel offering a breakfast bar. Perhaps ordering from the menu is a better experience at this hotel. ”

Jan 12, 2010 by George from San Antonio,TX
Overall Rating: 4

• Location.
• Was assured via phone room would have 2 beds. Had to pay extra for foldout.

“Mediocre choice for high end hotel in the middle of Austin.”

Jan 8, 2010 by Lisa from Fair Oaks Ranch,TX
Overall Rating: 10

• The staff was excellent - the hotel very clean - location perfect for the event we were attending.
• There was nothing negative to report.

“The room was a bit small, but the comfort of the bed made up for it. I had an unusual circumstance where I had to be taken from the hotel by ambulance and have to say that the staff went above and beyond expectations. I would highly recommend the hotel.”

Dec 23, 2009 by Luis from Garza Garcia,TX
Overall Rating: 3

• Awful experience, people fighting next door at 3:00 am and smoking as well.
• Very small rooms.

“Nice, old setting, but with quite small rooms.”

Oct 23, 2009 by Leah from Madison,WI
Overall Rating: 8

• Fancy lobby.
• Sounded like water was continually running.

“Pretty hotel.”

Sep 11, 2009 by from Dallas,TX
Overall Rating: 4

“Valet parking was another $27. There was a perfume smell in 2 rooms I was allergic to, so we had to leave a window open.”

Sep 10, 2009 by Ron from Bastrop,TX
Overall Rating: 9

• The staff
  was great!
• Carpet seemed old.

“Parking is overpriced and because of the location downtown there is not much to park somewhere else. It seemed like the hotel was taking advantage of the situation. Let's face it, $27 for Valet parking and not self parking.”

Sep 10, 2009 by Sherrie from Rockwall,TX
Overall Rating: 10

• Loved the location.
• Nothing.

“Very nice and clean.”

Aug 17, 2009 by Andrew from Austin,TX
Overall Rating: 5

• Very nice accommodations - beautiful interior design.
• Unfriendly woman at the front desk - not helpful.

“Nice hotel - great valet team - front desk employees need to learn to smile and make customers feel welcome.”

Aug 10, 2009 by Pam from Friendswood,TX
Overall Rating: 10

• Absolutely beautiful with incredible staff and service.
• Parking was expensive.

“This was a beautiful hotel with excellent service and staff. I took my granddaughter to visit the capital building and she felt so pampered and special in this hotel. They were courteous and helpful. Security is great here too.”

Jul 31, 2009 by brad from Salt Lake City,UT
Overall Rating: 6

• Location
• Charge for everything parking, internet, breakfast

“The hotel is nice, but please plan on bringing extra cash. Parking cost 25 dollars a day, the internet is 10.95 a day. Its not business traveler friendly, its more of a get way with the wife type place.”

Jul 27, 2009 by Melody from Canyon Lake,TX
Overall Rating: 10

• It was very nice and exactly where we wanted to stay. Staff was very friendly.
• I liked everything.

“Staff was wonderful. Very helpful. We had an unforgetable night.”

Jul 6, 2009 by Phillip from Columbus,TX
Overall Rating: 4

• Location.
• Check-In staff was very rude.

“Not a 4 star hotel
becausse they market their hotel
at a price & then don't offer the ammenities needed. We needed double beds for our stay but weren't offered
at the same price. The upcharged us another $40 for doubles. They said that's how they compete
with everyone by offering only a king & not doubles. The so called pool was a joke. Absolutely worthless. Plus the parking was about $30 as well. So the overall value of this purchase was very poor. I could of stayed
at a resort style hotel & paid full price for what I got
at this hotel. very dissapointed!”

Jul 2, 2009 by Chad from Austin,TX
Overall Rating: 8

• The bed was excellent.
• WiFi was ridiculously expensive.

“The rooms are very comfortable. The TV was a little old. There were too many homeless people and vagrants near the hotel. There were few open restaurants near the hotel on a Sunday after 9 pm. The WiFi internet was way too expensive ($6.95/hour or $10/day).”

May 20, 2009 by David from San Marcos,TX
Overall Rating: 10

“Awesome hotel and in an
great location.”

May 9, 2009 by Garrett from Dallas,TX
Overall Rating: 9

• All the staff I encountered were professional, courteous, and prompt.

“Spacious rooms. Friendly, helpful, and professional staff. Would definitely go back.”

Apr 28, 2009 by Katherine Soliz from San Antonio,TX
Overall Rating: 5

• Easy to get to.

“The hotel was fantastic for a romantic weekend, but being on business I really needed more space and bed accommodations.”

Apr 21, 2009 by John from Austin,TX
Overall Rating: 6

• Location to downtown.
• Lack of updates. Old room furniture and carpet. Stingy ammenities.

“If you need to be downtown and prefer an older hotel then this is the place for you. Small lap pool, hot-tub, sauna, and exercise equipment in the basement were quite nice. Rooms are showing their age. Internet is extra. TVs are old.”

Apr 8, 2009 by Andy from Houston,TX
Overall Rating: 8

• Location is good.
• No free WIFI.

“The location is great for activities in the downtown area. No in/out parking. No free WIFI. Rooms seem small compare to U.S. standards.”

Mar 23, 2009 by Todd from White Plains,NY
Overall Rating: 10

• The room was large, modern and clean.

“Hotel was centrally located. Roms were spacious and clean.”

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Amenities at InterContinental Stephen F. Austin, Austin

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Bath Tub Bathroom Telephone Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Mini Bar Multilingual News Stand Parking Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Trouser Press Turndown Service Valet Parking Video Checkout Wake-up Service

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