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Omni Austin Southpark
4140 Governors Row,
Austin, TX
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Average User Rating: 9.0 Cleanliness:[9.0] • Staff:[9.0] • Location:[8.5] Based on 1665 user ratings |
Apr 24, 2008 by
Bethany from Ruston, LA
Overall Rating: 6
Cleanliness:[8] •
Staff:[5] •
Location:[9]
“This hotel would be great if the customer service was better. I felt like I was on my own as soon as I checked in to the room; the internet did not work and I needed it for business, but the staff did not try to fix the problem. Instead they passed me off to the internet service provider, who I spent 1.5 hours on the phone with before learning that they would not even try to fix the problem until the next day.”
Apr 23, 2008 by
Robyn from College Station, TX
Overall Rating: 7
Cleanliness:[9] •
Staff:[8] •
Location:[7]
“Overall a very nice hotel with a picturesque pool. However it is next to a busy highway and our room was very noisy. Additionally we were put in a smoking room against our wishes.”
Apr 23, 2008 by
Carla from Tyler, TX
Overall Rating: 1
Cleanliness:[5] •
Staff:[10] •
Location:[10]
“Your customer service has already handled this for me. When I arrived at the hotel on April 18th, I was told that my room was no longer available and that the only thing the hotel could offer was a conference room with a pull down Murphy bed. After arriving in the room, I called the hotel front desk to request any other accommodations, including those at any nearby hotels. I was told that was impossible. When I pressed the staff and ask for the hotel manager, I was told that the only thing that could be done was to provide breakfast vouchers for the next morning. I feel that Omni is guilty of misrepresentation of its product to third party reservation companies. If not, I encourage the Omni corporate staff to invite their significant other to share a night together in an Omni conference room on the Murphy bed.”
Apr 23, 2008 by
Jana from Canyon Lake, TX
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[7]
“The accommodations were clean and spacious. Along with a helpful and pleasant staff, the Omni was perfect except one would expect that internet access and some common business services would be no charge. I have only had one other upscale hotel charge for these. Other than that fact, the stay was pleasant.”
Apr 21, 2008 by
Charles from Bossier City, LA
Overall Rating: 8
Cleanliness:[6] •
Staff:[8] •
Location:[10]
“The Omni was a great hotel for me to stay in because it was convenient and for the most part well-kept.”
Apr 21, 2008 by
Vern from Wicomico, VA
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
“It was clean, nice room, good pool.”
Apr 20, 2008 by
Sherrie from Cedar Creek, TX
Overall Rating: 6
Cleanliness:[9] •
Staff:[5] •
Location:[8]
“I'm not sure if this survey is about the Omni hotel or the Radisson in Austin. Stayed in both over a two day period. Experience about the same in both, with the Omni being more upscale then the Radisson. Disappointed about the size of rooms and ammenities.”
Apr 18, 2008 by
Jerry from Tucson, AZ
Overall Rating: 6
Cleanliness:[4] •
Staff:[8] •
Location:[8]
“The hotel is clearly a nice hotel, but I was put in a smoking room much to my dislike.”
Apr 15, 2008 by
Terri from Sugar Land, TX
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[9]
“I thought the hotel was great. The lobby was very nice and they had piano music which made the evening very festive. I would definitely stay here again.”
Apr 14, 2008 by
John from Birmingham, AL
Overall Rating: 1
Cleanliness:[6] •
Staff:[2] •
Location:[3]
“I knew I would be late coming to the hotel so I called in to tell them and to make sure they were holding my room. When I arrived around 10pm, the room had been sold and they put me in a room without a bed - only a sofa bed. Why didn't they hold a room for me?”
Apr 11, 2008 by
Claudia from Sunny Isles, FL
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[10]
“Very nice hotel.”
Apr 10, 2008 by
Phil from Houston, TX
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[8]
“The details, service and overall comfort of the hotel meets a 4 star rating. The Hotel needs an overall update.”
Apr 4, 2008 by
Barbara from Houston, TX
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
“Nice hotel.”
Apr 2, 2008 by
Jennifer from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Convenient location in Austin. Nice rooms and friendly staff.”
Apr 1, 2008 by
Kim from Gatesville, TX
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Enjoyed my 2nd stay.”
Apr 1, 2008 by
Kimberly from Killeen, TX
Overall Rating: 10
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“While speaking to the extremely staff, I had mention in conversation it was my birthday the day of my stay. When I arrived at the hotel, the escorted my bags to my room, and there on my desk was a piece of chocolate cake with a candle in it. Although I am a diabetic, I still appreciated the sentiment. Later that night, they called a cab for me and my friends to go to sixth street, and had a cab meet us at three in the morning. Overall, a great hotel to stay at.”
Mar 27, 2008 by
Becky from Victoria, TX
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“A friend of mine stays there quite often and always talked about it I had never stayed & I was so impressed. I can't tell you it was great.”
Mar 26, 2008 by
Amelia from Houston, TX
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Very well appointed upscale hotel. Convenient location. Friendly and courteous staff. Nice pool, although it is not really heated - much too cold to enjoy even when it was 80 degrees outside. Bedding and pillows were wonderful. However, plan to spend $5 for a bottle of water (seriously) and $2 for a bottled soda - no coke machines so you're stuck with the overpriced gift shop.”
Mar 26, 2008 by
Calvin from Corpus Christi, TX
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Friendly staff. Clean rooms. Wonderful beds. Small bar.”
Mar 25, 2008 by
Monico D. from Longview, TX
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“We were so impressed with the cleanliness of the rooms. The beds were so comfortable & covered with very comfy down comforters & several sizes of down pillows that made you sink into the beds at night! Very impressive & worth the money! The hotel staff was very friendly & we hope to stay here every time we visit family in Austin!”
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