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User Reviews for Renaissance Austin, Austin

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Apr 16, 2009 by Thomas from Warrenville,IL
Overall Rating: 9

• Location & the employees.

“We were very satisfied with the Hotel Staff, and the location.”

Apr 9, 2009 by Jon from Graham,TX
Overall Rating: 10

• Staff was very friendly and attentive.
• No phone books in room; no refrigerator in room.

“Enjoyed our stay. I would recommend the hotel to friends looking for a place in NW Austin.”

Mar 28, 2009 by Tom. from Grapevine,TX
Overall Rating: 10

• Availability of complimentary Wall Street Journal on weekdays.
• Air conditioning in atrium was way too cold.

“Friendly staff, clean, upscale, comfortable big rooms.”

Mar 20, 2009 by Jing from Sugar Land,TX
Overall Rating: 10

• Overall satisfied. Great, clean rooms. Warm staff. Excellent condition.

“This hotel was spectacular. The rooms are spacious and homely. It was a very clean hotel with spectacular views. The overall design was intriguing. Overall, an excellent hotel to stay at.”

Mar 18, 2009 by Herb from Dallas,TX
Overall Rating: 8

• Very nice hotel, clean rooms and
  decent amenities.
• Noisy party in suite next to my room at 2 a.m. That took a while to quiet down.

“Very good hotel.”

Feb 25, 2009 by Martha from Berwyn,IL
Overall Rating: 9

• I loved the amenities, health club, hot tub, upscale toiletries in the room, the linens.
• It was a little bit empty on the night I traveled but it was a Monday.

“I really liked the location, amenities and overall ambiance at this hotel. It made my stay very relaxing and I loved the coffee shop in the hotel. I have already recommended this to my boss and she is staying there in the next couple of weeks.”

Feb 9, 2009 by Ryan from Las Vegas,NV
Overall Rating: 2

• The hotel is centrally located, however you will need a vehicle even if to go downtown.
• Dark and dingy hotel. Very dated feeling, no maid service, hard beds, sketchy clientle, dirty feeling.

“This hotel failed on all levels.
I thought it would be on the level of a Residence Inn. I was very wrong. The hotel has virtually no ammenities at all. There is one vending machine in the small lobby. The rooms are small and the carpet looks and feels like it hasn't been cleaned in years. There is a loud wall A/C unit that struggles to keep the room cool, while blowing out pieces of black foam or dirt on the nearby floor.”

Dec 30, 2008 by Jack from Marble Falls,TX
Overall Rating: 10

• Beautiful surroundings, spacious facility, great location close to shops and dining.
• No channel guide provided for 42 inch flat screen LG TV

“Anyone looking for a luxurious place to stay in Northwest Austin, close to upscale shopping and dining, with exceptional, friendly service will be very pleased with what this hotel has to offer.”

Dec 8, 2008 by John from Keene,TX
Overall Rating: 8

• Great location.
• Beautiful hotel and airconditioning did not work properly.

“Very nice hotel located Austin Texas. Very good restaurants within walking distance. Hotel was very clean and attractive. Air conditioning in our room was not working properly, however, others in the group had no problem with their units. The beds were very comfortable.”

Oct 21, 2008 by Charles
Overall Rating: 7

• Most staff was extremely friendly and helpful. The room details (curtains, countertops, etc.) were high quality!
• The hotel charged very high prices for services other hotels offer for free, such as continental breakfast.

“The Renaissance Hotel in Austin, Texas, has a lot of good points. It is well situated for shopping at the Austin Arboretum. The concierge and desk staff is extremely friendly and very helpful. The room was comfortable and very well appointed. However, if the hotel was a luxury establishment, they also acted like it. Continental breakfast is expensive. Buffet breakfast closes early, limiting your options. A 10oz bottle of juice costs $4. We got a great price on the room, but the cost of other services took the savings.”

Oct 15, 2008 by Jeanette
Overall Rating: 10

• The staff was amazing. Very clean and welcoming!
• No complimentary breakfast, but stil other options.

“Overall this was a great experience with my two toddlers, very kid friendly and absolutely beautiful! Will definitely go again.”

Oct 8, 2008 by Dennis
Overall Rating: 10

• It has improved over last year - clean & efficient.
• Forgot to put coffee in room.

“This hotel was going downhill for several years. However, it appears that the management has made an effort to reverse this trend. Service was good and room was clean.”

Oct 7, 2008 by Jennifer
Overall Rating: 10

• Very nice staff, clean rooms, pretty hotel.
• Room service forgot my extra plate, coffee and then forgot coffee cups.

“This was a very nice hotel. Everyone was friendly and helpful. The hotel and rooms were very clean.”

Sep 10, 2008 by Will from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Proximity/access to covered parking.

“Good location. Would prefer to stay here during my future visits. One complaint, the Republican Convention was on and I was told that they would not allow for volume on the TV because of the piano player. Luckily the remaining patrons all voted for the TV over the piano. If this would not have been allowed I would never stay here again. I can't fathom the concept that piano music is more important then this country's presidential race.”

Sep 5, 2008 by Ana from Euless, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very well located.
• No toothpaste provided.

“This is a very nice hotel, I strongly recommend this hotel, it is nice and quiet.”

Aug 30, 2008 by Bruce from Waco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff service.
• Limited parking.

“Great location, hotel and staff.”

Aug 9, 2008 by Richard from Houston, TX

Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, availability of free self-parking, very friendly staff.
• Rooms have no safe, minibar, refrigerator, or microwave oven. Also very poor lighting. Length of hangers don't fit in closet.

“The Renaissance is a beautiful hotel in a beautiful and convenient location. The rooms lack a safe, minibar, refrigerator, and microwave oven. Also, the rooms have very poor (dim) and unflattering lighting and for some strange reason, the hangars do not fit in the closet lengthwise (door to back wall) so clothes wrinkle easily. The lobby cafe is very expensive as is the restaurant for the quality. At breakfast I had to be moved to another table because of ants at the first one. I also noticed the air vents in the ballroom were filthy. I did enjoy the free self parking and the outstanding staff. I would definitely return because of the staff!”

Aug 7, 2008 by Jennifer from Leander, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room and the hot tub.
• Nothing. I liked it all.

“It was a wonderful hotel I loved it and the staff was really great the room was wonderful bed was very comfortable too and we had a wonderful view.”

Aug 5, 2008 by Sarah from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great Staff!
• Fee for internet/ WiFi.

“This hotel was really very nice. It's in a great location and offers many amenities. The only drawback for business travelers has to pay a fee to access the internet from your own computer. However, I would stay here again.”

Jun 3, 2008 by Benjamin from North Richland Hills, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Fabulously friendly and helpful staff; clean, nice room.
• There were no bellhops or valet staff at the entrance to help us with our luggage or park the car.

“We were pleased with our stay. The staff was very friendly and when we asked for a baby crib to be brought to the room, it arrived in minutes. (We have waited hours at other hotels.) The room was comfortable, clean, and attractive. The lobby/courtyard area is very nice. We will recommend this hotel to friends and family.”

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Amenities at Renaissance Austin, Austin

24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk Coffee Maker in Room Concierge Desk Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron Lounge

Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Sauna Scuba Diving Secretarial Service Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing Wet Bar

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