Best Value Inn and Suites-San Antonio/New Braunfels

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User Reviews for Best Value Inn and Suites-San Antonio/New Braunfels, New Braunfels

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Sep 10, 2008 by Lavonda from Hurst, TX
Overall Rating: 1
Staff:[2] • Location:[3]

• Bed was comfortable, sheets clean.
• AC never got cold and room smelled like mildew.

“Hotel was a little tricky to get into, could only get in going one direction unless you cut through convenience store parking lot. Room smelled as if it had been flooded and carpet padding never removed or cleaned.”

Aug 13, 2008 by Whitey from Corpus Christi, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[2]

• Absolutely nothing. It should be torn down.
• Everything was gross and inconvenient.

“This hotel is not the place you want to stay. First there was an awful smell of sewage in the lobby upon check in. There was no hair dryer or iron / ironing board in the room and the ones provided by the hotel were disgusting. Second, this hotel does not even have an entrance. It uses the one from the hotel next to it. Which the entrance is at the corner of a major road and IH-35. The pool looks like a big bath tub and it is in the middle of the parking lot. There was also no plug in the sink/restroom area so that a blow dryer could be plugged in. The room just felt dirty and the service was terrible.”

Aug 13, 2008 by Brent from Victoria, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[3]

• The fact it had a bed.
• No A/C, terrible customer service, rude employees.

“They confirmed on phone that a king bed is available. I asked if I could switch that to two doubles and they said that would not be a problem. Upon arriving, it appears this conversation never happened and there were no doubles available. The clerk was very rude and unaccommodating. I called as someone else to see if any doubles were available and there were two on hand. When I confronted the employee with this new bit of information he said if I wanted two doubles I needed to pay more dollars. I took my room in disgust and will never return.”

Aug 10, 2008 by Mike from San Angelo, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[9]

• Price and location.
• Too plain, bedding not very soft. Remote for TV did not work.

“Very basic and cheap.”

Aug 9, 2008 by James from Chickasha, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• There is absolutely nothing I liked about this hotel.
• Made my allergies flare up, difficult to get to, dirty inside and outside.

“I would not recommend this hotel for anyone. I think there must be a lot of mold damage because my daughter and I could not breathe while we stayed there. We booked two nights and only stayed one. Checked out early and paid regular price for a room in San Antonio. The location seems really convenient when looked at on a map. The place was disgusting. It was dirty inside and out. I asked for a double and they said they did not have any. The hotel was at less than half capacity.”

Aug 7, 2008 by Lisa from Mesquite, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Maid service.
• Lobby smelled like sewage.

“This hotel obviously catered only to those playing in the river and did not try to keep up the room so that it was a comfortable place to relax. Prices were too high for the accommodations. The lobby smelled like sewage, so there was no way to take advantage of the free breakfast.”

Aug 5, 2008 by Michael from Missouri City, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Absolutely nothing.
• Everything about the facility was less than sub-standard.

“The hotel was disgusting and uninhabitable.”

Aug 4, 2008 by Steve from Lufkin, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice clean and price.
• NA.

“We had 4 people and one king size bed they planned to charge extra for more beds, this was fine.”

Jul 31, 2008 by Diana from Weatherford, TX
Overall Rating: 3
Cleanliness:[3] • Location:[5]

• It was close to the attractions we were visiting.
• The room smelled, there was a dead roach in one of the beds. The towels and linens were stained.

“The overall appearance of this hotel is bad. It looks like a run down motel. The linens and towels were stained and the room smelled of mildew. There was a dead roach in one of the beds. The remote for the TV did not work properly. The only pleasant thing about this place was the location being central to the attractions we were visiting.”

Jul 30, 2008 by Nikki from Waco, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[4]

• Nothing.
• The place was dirty with bugs.

“That hotel was disgusting. It was dirty, baseboards looked chewed through, bugs in the bathroom. The entrance was through a gas station down the block. The pool was a joke. I really wished my car had an alarm because the parking lot worried me. The room's window looked right into the La Quinta's windows. I could hear everything in the rooms beside and above mine. The bathroom had visible termite damage! I had my daughter take a shower with me because I didn't want her sitting in the tub. Glad I brought my own towels and pillows!”

Jul 30, 2008 by Kenna M. from West, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It was very accessible.
• We had problems with our key every time we tried to get into the room.

“It was very clean, the front desk personnel were very nice and helpful. However, when we did not want our room cleaned we had to write on a bag because we did not have a do not disturbed sign to hang. Only complaint mainly is that it took us several tries with our key each time we needed back into the room.”

Jul 29, 2008 by Melissa from Elgin, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[9]

• It was very close to Schlitterbahn and local restaurants.
• Very old facility even with recent updates.

“This is an older motel, but located very conveniently off of I-35 and close to many great restaurants. Do not expect anything fancy for the rooms. They were clean and the AC worked great. There is an option for a kitchenette in some rooms which included a microwave, full-sized refrigerator and full-sized stove. There were no pans or utensils, but the budget conscious traveler could bring their own and this motel would be ideal.”

Jul 29, 2008 by Staci from Granger, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[6] • Location:[3]

• The clerk was very friendly and tried to be helpful.
• The pool was the size of a large bathtub.

“I'm sure the hotel would have been fine if we had been able to stay there. However, we were able to get another room that could accommodate my family of 4 for only $4.00 more. And the second hotel was much nicer than the first.”

Jul 24, 2008 by Monika K. from Corpus Christi, TX
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[2]

• The free orange juice.
• The hotel staff knocked on my door at 10:50 a.m. asking if we were about to checkout. I felt that was a bit intrusive being that checkout time was 11.

“I would not recommend this hotel to anyone I know.”

Jul 23, 2008 by Crystal from Bedford, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The smoke alarm worked.
• Not clean, run down, unfriendly, bad location, scary tenants.

“It was dirty, run down, and scary at night. Breakfast was an old box of donuts - Not fresh ones- boxed ones.”

Jul 21, 2008 by Gwen from Waco, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Absolutely nothing.
• Everything.

“This was the most disgusting place I have ever stayed, I could not even feel good about taking a shower - there was grime/mold everywhere. Carpet in the room was horrible, nasty.”

Jul 10, 2008 by Melissa from Flint, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[9]

• It was not crowded.
• Too much for what we received.

“The queen suite was a joke, we had to get the person behind the counter to unlock the door to the kitchenette. The room was not as clean as I would like either!”

Jun 16, 2008 by Teresa from College Station, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Fast check in.
• Wanted double beds but was told that we can only have king.

“Door didn't dead bolt, large room, fast check in.”

Jun 5, 2008 by Barbara from Pflugerville, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• Absolutely nothing!
• Everything, it smelled, it was run down and it was in bad need of repair and it should be demolished.

“It was an awful experience. Awful, I would never recommend it to anyone else.”

May 27, 2008 by Lee from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• It was quiet and clean.
• It was shabby and difficult to get to.

“The hotel was not bad, but the decor was shabby. Initially I felt that it might not be as clean as I would like, however, it was a clean room. However, getting to it was a problem. One has turn left across two lanes of traffic and cut through the gas station and motel next door parking lot.”

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