Best Western Sunset Station

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User Reviews for Best Western Sunset Station, San Antonio

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Aug 16, 2008 by Fred from Laporte, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Conveniently located to vacation activities.
• No swimming pool.

“We've stayed at this hotel before, that's why we decided to stay there again. Convenient to downtown activities and can ride trolley or Metro to your downtown destinations. Has a good breakfast, eggs, sausage, ham, biscuits and gravy, etc. not just a continental breakfast, for a small charge. Nice comfortable bed and fold out sofa bed, if you need the extra bed. Wireless internet connection. The only thing bad was the maid did not replenish the toiletries and wash rags, but other than that very nice place to stay.”

Aug 10, 2008 by Carolyn from Mount Joy, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• The decor was solid wood and Berber type carpet reminiscent of Frank Lloyd Wright style.
• It took over an hour for the front desk to respond to my complaint about a group of teenagers and their leaders running room to room and yelling.

“Overall, the hotel was a pleasant surprise. Very clean, and I am particular. Decor is upscale, room spacious. The train only went by once all night, and it was not bad. I do wish someone from the front had come up immediately, though, when I called about the noise from the teen group. After the teens stopped running, singing at the top of their lungs, dancing with a large group and yelling and slamming doors, their leaders grouped in the hall till 11:30 p.m. and talked and laughed loudly outside my door, even after I had asked them kindly 2 hours before to please go to their rooms if they wanted to talk all night as we had a 5: 30 am wake up to catch our flight. By the time someone from the desk went to talk to them, it was very late. I saw another reviewer had a similar problem another time. Perhaps in the future with such groups, problems could be avoided if the leaders were told on check in or made to sign an agreement that groups cannot congregate or have conversations in the halls, and all group activities should take place in the lobby or elsewhere. More hotel than I expected for the money, as I have paid twice the amount for rooms not as clean or with such nice decor, but I do not know if I had stay there again with an early flight planned unless I had some sort of guarantee first that a large group of teens would not be on our floor. My teen and toddler could not sleep, and neither could I.”

Jul 29, 2008 by Vicente from Alice, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the styling in the rooms, very nice.
• There was no swimming pool.

“It was nice for the price but no pool.”

Jul 2, 2008 by Melanie from Tyler, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[7]

• It was very clean. Helpful staff, great character.
• The breakfast was not free and not even worth the $3, plus they charge you.

“I loved the character of the hotel, and the location was great. The rooms are on the small side and the food was not good! My biggest complaint was no swimming pool, so it would be fine for business travel but not for families or even couples.”

Jun 29, 2008 by Sandra from Marble Falls, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The bed was very nice.
• Person outside hotel trying to solicit money from us.

“Very clean, quiet.”

May 7, 2008 by Nora from Mcallen, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[8]

• Was very clean, friendly staff.
• Room smelled musty and was very noisy.

“Was ok, per say, but will opt for better (quieter hotel) nextime.”

May 1, 2008 by Cathrine from Tipton, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful, It was clean, the breakfast buffet was outstanding.
• Other than an occasional train, there is nothing.

“I would recommend this hotel. We would stay there again.”

Apr 19, 2008 by Cheryl from Trabuco Canyon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Nothing.

“Excellent location and facilities and it are very nice place to stay.”

Jan 1, 2008 by Shannon
Overall Rating: 4

“Everything was well with the trip other than finding out our vehicle stolen from the hotel parking lot on the morning we were to check out and the surveillance cameras were out of order. The hotel manager wouldn't offer any courtesy for my family unless we wanted to pay for another night at the hotel.”

Dec 4, 2007 by Glenn from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room size was excellent and very easy to get in and out of.
• Too close to train station.

“It was very nice. However the only complaint is that it is right next door to a train station and they come through seems like every hour blowing their horns. Other than that it was excellent.”

Nov 8, 2007 by Mark from Wichita Falls, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated, very clean, fantastic location.
• Can't think of a thing.

“We were in san Antonio for an event at the Alamo dome, 1 block from the hotel, arrived early, before check in time, was graciously allowed to leave our car in the hotel parking lot while we went sightseeing. Staff extremely helpful, the river walks only 2 blocks, Alamo 3 blocks, trolley station less than a block. Beautifully restored historic hotel all new amenities. Highly recommend. We will definitely stay there on our next trip to San Antonio.”

Nov 5, 2007 by Betty from Prescott, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service, location, quality of accommodations.
• Lighting in rooms very dim.

“Next to major freeway, but noise not too bad. Quality of accommodations exceeded expectations. Service of staff way above normal.”

Nov 4, 2007 by Gih from Calgary, AB CA
Overall Rating: 1
Cleanliness:[8] • Staff:[9] • Location:[1]

• 15 min walk to Riverwalk area.
• The hotel is located right beside a railroad crossing.

“The good things are It's friendly staff, $3.19usd breakfast buffet and 15min walking distance to famous Riverwalk area. The really bad thing is that It is located right besides a railroad crossing. Every 2 hours the train must sound its horn as It gets closer and closer to the crossing. Also street car racers use the hwy 37 on ramp in front of the hotel every night. The extra loud mufflers kept everyone awake.”

Oct 30, 2007 by Linda from Newberry, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful craftsman decor, friendly staff, next to trolley stop, convenient to river walk, Alamo, and other sights.
• There wasn't anything we didn't like.

“This was a super clean, safe, and friendly place to stay. It was right by a trolley stop and very convenient to all sights. The beds were super comfortable and decor was beautiful. We even liked the trains going by. Added to the ambience. Staff people were super nice and helpful. Great breakfast buffet for a small price. I would definitely stay here again.”

Oct 5, 2007 by Robert from Veedersburg, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean.
• Train is close by and noisy.

“It was very clean and the staff very friendly, The buffet breakfast was very good for $3.19. It was close to the trolley that goes to the river walk; roundtrip was only $1.00 per person.”

Jun 30, 2007 by Rose from Jeanerette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great, staff was very helpful.
• The price I expected a lower rate.

“Over all I did enjoyed my stay.”

Apr 23, 2007 by John from Norman, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The good quality, inexpensive breakfast buffet.
• A Denny¿s restaurant was too close in proximity, causing it to be too convenient to eat there.

“The best western sunset suites is in decent walking distance to the san Antonio river walk, and has very spacious rooms and an inexpensive breakfast buffet. The staff is very courteous, commerce street is easily accessed at either end of the building, and the guest laundry was clean and convenient.”

Sep 20, 2006 by Lynn from Temple, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[9]

• Cozy and comfortable. Great breakfast buffet...
• No swimming pool.

“Nice, clean and very comfortable. Good location, comfortable bed, great shower. Very quiet and easy access for the trolley to go to the river walk and shopping..”

1 of 1 people found this review helpful.

Sep 13, 2006 by Tom from Abilene, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The rooms and parking were really nice.
• The surrounding are did not seem that safe.

“The hotel and the room was very nice. There was also plenty of safe parking. The walk to the river walk and mall was no more than five minutes. The price was decent. I would stay there again.”

Mar 10, 2006 by William from Austin, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Free parking in downtown San Antonio and near River Walk.
• The view from the windows is not too great.

“I thought it was a very good value with free parking and easy access to the River Walk, Alamo, and downtown San Antonio via the trolley. Riding the trolley was convenient and an adventure that I thought added rather than detracted from the experience. The room was well equipped with king-size bed, refrigerator, microwave, coffeepot, desk, sleeper sofa, and internet access.”

3 of 3 people found this review helpful.

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