Holiday Inn Select San Antonio Airport

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User Reviews for Holiday Inn Select San Antonio Airport, San Antonio

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Sep 5, 2008 by Pam from Round Rock, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was a Holiday Inn and yet very nice! As good as a Marriott.
• Nothing.

“Really love that it was a nice hotel, inside entrance, beautiful pool area, spacious room, great staff. You don't have to pay for parking and can use their dolly to take your luggage up on your own without tipping a bellman. There was a microwave and refrigerator in the room as well! Excellent with children! Pets are allowed! Overall great experience.”

Aug 8, 2008 by Rod from Katy, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was sharp and friendly.
• Entrance from freeway feeder was not clearly marked.

“The staff was really great and upgraded us with no extra charge. We missed the entrance to the location twice, exiting the freeway and ended up in the lot next to it because the entrances weren't marked clearly. We would recommend the hotel to others and would stay there again.”

Aug 6, 2008 by Lenard from Refugio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were placed in the Executive Suite which was quite & peaceful.
• That continental breakfast was not free. lol.

“It was an all around excellent experience we both enjoyed. Thank you.”

Aug 3, 2008 by Kim from Southlake, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nothing.
• In general, the supervisors were not accommodating.

“I called the hotel to notify them that I would be arriving late. It was midnight when I checked in to the hotel. They did not have a room for me. I was placed on a smoking floor of which I said would not do. I was moved to another room only to find upon my arrival that all of the linens for the bed were piled on the couch. The room had not been cleaned. I was moved to a handicapped room and found that it had not completely been cleaned either. I was moved to the next room and discovered the next morning that there was not a stopper for the bath tub. The hotel was gracious enough to compliment my breakfast for my trouble but when I received my bill, there was a charge for breakfast. This was resolved with a telephone call. In general, I have never had so much difficulty with getting situated in a room.”

Jul 24, 2008 by Marc from Jupiter, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Indoor/outdoor appeal at lobby.
• Proximity to freeway.

“Very Nice Holiday Inn. Very professional staff and environment.”

Jul 15, 2008 by Michael from Tulsa, OK

Cleanliness:[3] • Staff:[8] • Location:[9]

• Updated lobby.
• No toilet paper last day of stay.

“Although the hotel was updated, the halls smelled of smoke and the carpet was stained. The lobby, location, and pool area were very nice. I would expect a better quality television at a 3 star hotel. We stayed at the hotel 4 nights. It appeared that the cleaning staff did a fair to poor overall job. Overall the stay was good but below expectations for a 3 star hotel.”

Jul 10, 2008 by Linda from Midland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The beds were comfortable and the room was clean.
• The air conditioning was not working properly.

“The hotel was very nice and clean. There was a refrigerator and microwave in the room which was nice. The staff was very friendly. The air conditioning system wasn't working properly. The room wouldn't cool off as much as it should have. It was not extremely hot, but it could have been much more comfortable. Also the noise carries excessively. My room was 2 doors down from the ice machine and every time someone got ice in the middle of the night it woke me up. I could also hear people talking while walking up and down the hall all night. Maybe a little more insulation would help with both of these problems.”

Jul 9, 2008 by Gim from Gallup, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean and nice bed. Has a small fridge and a microwave machine.
• The location - it is hard to get to it because of the complicated freeway intersection.

“It is a great place for a great price. Will go back there again.”

Jul 9, 2008 by Anand from Oklahoma City, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[6]

• Hotel staff is quite friendly.
• Worst maintenance.

“Worst maintenance, nothing working inside room, entire hotel is stinking with beer smell, not even water provided inside room. Finally I completely disagree staying with this hotel.”

Jul 8, 2008 by Claudia from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• The room was clean. The staff was very helpful, the pool was clean. Great location right of the highway.
• The attractiveness of the room was not eye catching.

“I would probably stay in this hotel again if and when I visit san Antonio, they just need to have a continental breakfast that's free. Other than that it was a great stay. My children enjoyed it, my husband was pleased as well. The movie prices are to high. Overall great stay.”

Jul 3, 2008 by Patricia from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The room was clean and very organized and it also was handicap ready in which we needed.
• The Drapes in our room only closed half way and there was a sheer curtain covering the rest of the widow which made me feel a little uncomfortable.

“Over all our stay was short and sweet and enjoyable. Thanks for having us.”

Jun 4, 2008 by Kim from Hagerman, NM
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[3]

• I loved the king size bed.
• I didn't like the smell of the floor, it smelled like cigarettes and it was a non smoking floor.

“It took us two hours to find this hotel. There was so much construction that you can't get off on the right exit. The hotel desk clerk didn't give us good directions.”

May 27, 2008 by Roxanne from San Antonio, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[4]

• Location, near the airport, shuttle service.
• No hot water, shower was not up-to-par.

“My experience as an avid business traveler would describe this hotel as moderate. I did not like the shower head, barely dispensed any water at all. Also, it took about 5 minutes for any hot water to come out. The location was great but the room could use some improvement.”

May 27, 2008 by J A. from Rockwall, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Shuttle from the airport and the gourmet coffee shop.
• Too many teenagers when we were there.

“3 stars plus well deserved.”

May 24, 2008 by Jake from Abilene, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The price.
• No free breakfast.

“This hotel is very business-like, but even staying with my family was a great experience. We stayed 3 nights, used the pool and the bistro cafe for breakfast. Very good location on Loop 410. The price was unbelievable. This was a very nice vacation for my family and I.”

May 24, 2008 by L' from Hazlehurst, MS
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• The staff was very friendly and respected the DND sign on the door.
• I would have preferred a more up-to-date TV. (I.e., Flat screen/panel with video/audio outlets).

“The hotel was comfortable, the staff very friendly. However, when I arrived I had to bring my own luggage to my room. Although, I did have assistance with my luggage at check-out.”

May 21, 2008 by Luz from Mission, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I enjoyed the hotel location to the mall and restaurants.
• There is nothing that I did not like.

“I would give it a good rating as the room was spacious and the bed was very comfortable. The hotel staff was also friendly.”

May 21, 2008 by Brooke from Missouri City, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Easy access, quick service, pretty much what I expected for three stars.
• The coffee maker was in the bathroom, although there was ample room on top of the microwave mini-fridge, so we didn't use the coffeemaker.

“We were at this hotel to attend my daughter's graduation, so we did not have a chance to try the pool or fitness room. Check-in was quick and moderately pleasant, as was check-out. The desk staff let me borrow their tape when I ran out of tape while I was wrapping a gift during our stay, which saved me time. I really appreciated that. Room service was quick and responsive. Value was pretty good re: room service breakfast, which was delivered quickly and appropriately heated/cooled, based on the items. Two areas for improvement: a focused cleaning might remove a four-and all hotels, including this one, need to relocate the coffee maker out of the bathroom.”

May 20, 2008 by Nez from San Antonio, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[4]

• The room was clean and comfortable.
• The hotel lacked luxury. And difficult to get to.

“The room was clean and comfortable. However it was unworthy of 3 stars. Oh and do not order the French toast for breakfast. Not good.”

May 18, 2008 by Priscilla from San Antonio, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location, size of room was great.
• The room had mold smell, the bathroom floor was dirty.

“This hotel, overall, was a good hotel however the room was a little moldy smelling. The size of the room and bed were great.”

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Amenities at Holiday Inn Select San Antonio Airport, San Antonio

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Coffee Maker in Room Concierge Desk Copy Service Duty Free Shop Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pets Allowed Pool Porters Public Address System Radio Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Vending Machines Video Checkout Wake-up Service