Hilton Palacio Del Rio

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User Reviews for Hilton Palacio Del Rio, San Antonio

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Oct 28, 2009 by Emily from Jonesboro,TX
Overall Rating: 9

• All rooms have balcony, very nice!

“Excellent riverwalk hotel in a great location directly on the river. Very nice rooms, helpful staff. A great place to stay.”

Oct 15, 2009 by Jan from Sandy,UT
Overall Rating: 9

• Great location and wonderful staff.
• We liked everything about it.

“This hotel is in a great location, at the beginning of the Riverwalk. We were able to walk to most areas or hop on a trolley. The staff was very friendly, always wanting to help. Clean nice size room with a balcony. Great amenities.”

Oct 14, 2009 by Rocio from Lewisville,TX

• Nice bedrooms, clean.
• It does not have parking and you need to use valet which ads 35 dollars per night.

“The hotel was nice, good location but the huge con was that it does not have parking, you have to park 3 blocks away or use their valet parking which ads 35 dollars per night.”

Sep 16, 2009 by B.R. from Waller,TX
Overall Rating: 10

• The location and hotel bar (Durty Nelly's).

“Celebrated my 11th anniversary over the weekend. Check-in was swift and courteous. The room was very clean. Rooms even have a balcony, a rare sight these days. We stayed mostly in the hotel bar, Dirty Nelly's. Loved this place and will stay here again!”

Aug 25, 2009 by Richard from San Angelo,TX
Overall Rating: 10

• Nice room, comfortable bed, very nice location.
• Self parking was one block away, valet was avaiable however.

“Well worth the money it cost on Priceline.”

Jun 19, 2009 by from Keller,TX
Overall Rating: 9

• Comfy beds.
• Self parking was a block away.

“Our room was very nice. The beds were comfortable, the room had a coffee maker. The bath area was well stocked with towels and was very clean.”

Jun 9, 2009 by Kristi from Houston
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent staff, great location, very festive ambiance and great meeting rooms.
• Parking but there are ways to work around this and save money.

“This is an older hotel and has a lot of history. The ambiance is very San Antonio and is very Texas/Mexican and blends with the Riverwalk. I found it to be very welcoming and festive. The meeting rooms are excellent and have great windows and natural lighting. The staff at the hotel was extremely helpful. Parking was a bit expensive for self park but in comparison to the lots around the hotel that do not offer in/out parking it was about the same.”

Jun 1, 2009 by Katherine from Fort Worth,TX
Overall Rating: 7

• Decor was beautiful and the staff was very friendly.
• The pool area was very disappointing.

“We liked this hotel with the exception of the pool area. The hot tub was Luke warm and very very small, only for 3 or 4 people. The pool was ugly with no shade. We got a great price with Priceline.”

May 29, 2009 by Joe from Houston,TX
Overall Rating: 4

• Perfect location.
• Dilapidated interior, funny smell(s).

“Location on the river walk could not be beat but the hotel was in need of a serious renovation (hard and soft). The interior hallways resembled a Motel 6 and the staff service was approximately at that level as well. If I paid rack rate (or even published rate), I would have asked to be moved to another establishment immediately. However at a night I felt it to be a good value.”

May 29, 2009 by Jennifer from The Woodlands,TX
Overall Rating: 6

• The location was good and for an older hotel it had been updated nicely.
• It seemed that there cleaning staff was a little less than perfect. The bathroom was not really clean.

“For an older hotel it was updated OK and it is a good location. Very close to everything kind of in the epicenter of the Riverwalk. But there cleaning staff I don't think was the best. Our bathroom was not that clean and our hotel room was very dusty. There was hair swept into the corners, hair stuck to the ceiling and even an item left on the counter that I assume was the previous occupants.”

May 26, 2009 by Lillian from Silver Spring,MD
Overall Rating: 6

• Great staff-- very friendly
• Room was old and only had double beds available

“Close to riverwalk but overall are right next to hotel was dingy and there were definately nicer "riverwalk" hotels. Self-parking was a little too far and the streets were dangerous at night. Pool was very small and crowded. Old facilties that need to be updated. Nice to have a small balcony but all you breathed in was pollution from cars below.”

May 26, 2009 by Angel from Richmond,TX
Overall Rating: 10

• The room was large and spacious.
• It was a little too warm despite the fact that we turned the air down. Parking charges were outrageous.

“The hotel was lovely, had a great location, and the staff was kind. Overall, it was a great experience.”

May 24, 2009 by Sarah from Austin,TN
Overall Rating: 7

• The beds were so comfortable and the rooms so big!
• No refrigerator in our room when it said we had one.

“It was a great time! The hotel was gorgeous and in the perfect location! I loved the fountain in the foyer, and the bed was super comfy! Our view was amazing!”

May 19, 2009 by John from Marshfield,WI
Overall Rating: 8

• Balcony with each room. Nice entrance/common areas, helpful staff.
• The room was smaller than expected; smallish
  TV (not flat screen); and small pool.

“The room was nice but after staying at a different 4 star hotel also located on the Riverwalk, I was less than impressed with the accommodations at the Hilton.”

May 13, 2009 by Tiffany from Austin,TX
Overall Rating: 8

• The location was ideal for the purposes of our visit.
• No lobby bathrooms, the pool was too small, too crowded, and parking tag was tricky.

“Overall the hotel was very nice, and the staff is very pleasant. They allowed us to check in early, but they didn't explain that we would be stuck with smaller beds back of it. The location was wonderful, and while we did not visit the restaurants/bars in the hotel it looked nice.”

May 12, 2009 by Betty from Chula,GA
Overall Rating: 8

• Location.
• Small room with view of roof top workers.

“Required $50 upgrade per night to move to river view. Only king bed room offered as available was handicapped bathroom right at the elevators.”

May 2, 2009 by Cari from Wichita Falls,TX
Overall Rating: 8

• Room was
  nice. Good location.
• Parking was too much. Restaurant was way over priced. Staff at desk was not overly helpful.

“Room was very nice and comfortable but also very pricey for the accommodations. I've stayed in nicer larger rooms for less but it was on the river.”

Apr 26, 2009 by Marlon from Pearsall,TX
Overall Rating: 1

• Location was good.
• Lying staff. Cheap and
  noisy construction.

“Cheap noisy modular construction which turns room into sound chambers. On 20th floor, you can hear street conversations. Not possible to sleep. Dirty Jacuzzi. Seasonal non-heated pool without in door pool.”

Apr 16, 2009 by Matt from Cedar Park,TX
Overall Rating: 4

• Location to river walk.
• Jacuzzi is from the 70's. time to upgrade!

“I requested a king bed room for me and fiance. Specified this in my Priceline offer. Got to room and it had two little double beds.”

Apr 15, 2009 by Eduardo Chavez from El Paso,TX
Overall Rating: 1

• Just the location.
• The parking is to expensive.

“No comments.”

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Amenities at Hilton Palacio Del Rio, San Antonio

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services

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