Hilton Palacio Del Rio

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User Reviews for Hilton Palacio Del Rio, San Antonio

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Apr 30, 2008 by Amber from Belpre, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very attractive room and amenities. Bed was extremely comfortable.
• I was incorrectly charged event parking fees. They fail to tell you that if you don't use their valet parking, they still charge $22 self-parking.

“The room was wonderful and staff was very friendly. Mini refrigerator in the room doesn't work well, but served it's general purpose. I stayed at this hotel downtown in the very center of all the fiesta festivities. It was prime location and within walking distance to everything. However, the parking garage is about 2 blocks away, not very convenient, and you're charged a flat fee of $22 plus taxes. You'd be better off telling them that you took a cab & don't need parking & then park at the River Center Mall parking lot for around $7. And if you park in that lot all day, then leave at night - the gates are open and you pay nothing. I'll know better next time. Overall wonderful hotel. I would definitely stay again!”

Apr 28, 2008 by Carol from Hutto, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff, very helpful.
• Expensive parking.

“Staff was very friendly, room was clean and bedding was superior! This is an older establishment that while updated inside looked delapitated from the street. I would stay again.”

Apr 28, 2008 by Russell from Tyler, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff helpfulness, clean, convenient.
• High cost of off-site parking that was in addition to room rate.

“Great place a little dated compared to other hotels in the area. Room smaller than others, but worked well for my overnight visit. Walking distance to a lot of downtown attractions. Drawback was the high cost of off site parking in a garage a block and a half away. But at least there was convenient parking available. Overall a good place to stay, I would stay again.”

Apr 27, 2008 by Crystal from Irving, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful, romantic and on the River in San Antonio.
• Parking garage blocks away.

“Everything was excellent except the parking. To Valet would have been $35 a day.”

Apr 23, 2008 by Elida from Round Rock, TX
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Location smoking rooms with view.
• Valet lost car.

“Very comfortable.”

Apr 22, 2008 by Shannon from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Parking.

“Great location! The staff was very friendly upon arrival. It is a beautiful hotel!”

Apr 21, 2008 by Margaret from Florissant, MO
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[10]

• In walking distance of everything we needed.
• Staff unfriendly and rude, not clean.

“All front desk staff was rude and acted like we were bothering them. The concierge was great. Housekeeping took till 5 pm to clean the room then they made the beds with dirty linen. Was not an enjoyable stay.”

Apr 21, 2008 by George from El Paso, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location is great.
• The $35.00 valet parking is ridiculous!

“The location is great but the rooms are dated and need upgrading. I would rate these hotel 3 stars instead of 4.”

Apr 7, 2008 by Carolynn from Laguna Woods, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, beautiful hotel, very nice room, quiet, yet festive atmosphere. Really loved it, didn't want to leave.
• The jets in the hot tub were not strong enough the pool area could have stayed open later.

“Clean, beautiful, quiet, even with the basketball team staying there. It was final 4 week. We really liked the location. We could walk to everything. Would stay there again.”

Apr 6, 2008 by Virginia from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view from our room.
• The balcony seemed to slant & it worried me.

“The lobby and river restaurants were attractive and inviting. I witnessed the building of the hotel years ago, and was fascinated that the rooms were stacked atop each other, fully furnished. I liked seeing the Kansas basketball team that was staying there for the Final Four of the National Collegiate Athletic Association tournament.”

Apr 6, 2008 by Michele from Boerne, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, Staff.
• Too Much for parking $35 a day!

“We loved it the location is fabulous! The staff is wonderful you really feel like a king or queen.”

Apr 4, 2008 by Ted from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• I loved the view looking outside my room.
• Parking is fairly expensive for guests.

“The hotel offers a spectacular view of Downtown San Antonio and the River walk. It's conveniently located adjacent to the River walk and many attractions are walking distance.”

Apr 3, 2008 by Mary from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I loved the location and the balcony.
• Parking and expensive.

“The Hilton was perfect for my weekend stay. It was in walking distance to everything. I loved my balcony view of the River walk.”

Apr 2, 2008 by Robert from Joshua, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, not over crowded (during spring break) right on river walk.
• Parking was expensive.

“It was 4 star qualities even during spring break madness. We didn't budget the expensive parking expense.”

Apr 2, 2008 by Doug from Round Rock, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Terrific location.
• Poor service.

“When asked to provide dining options at 10:30 PM, the concierge directed us to the hotel's own restaurant, and led us to believe that area restaurants close at 10:30 or so. The truth was, right on the River walk, within a few minutes, there were other restaurants open late into the night. Our bad for not exploring other options and putting blind faith on the concierge's recommendation. However, we do expect honest service from 4-start hotel concierge.”

Apr 1, 2008 by Jack from Columbia, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotels service center people were very helpful.
• This hotel is old but they have done a good job keeping it up.

“Parking is 20 dollars so park at the garage close to hotel only 6 dollars very close to r walk.”

Apr 1, 2008 by Osama from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Get a good impression.
• Waiting for 50 minutes to receive my car by valet parking.

“Nice river walk hotel.”

Apr 1, 2008 by Vickie from Anna, TX
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[8]

• Close to River walk.
• Too small room. No amenities for guest.

“Very disappointed with hotel. Room extremely small. The only benefit of this hotel is that it is on the River walk. For a few dollars more I could have stayed at a hotel with a nicer, bigger room and one that gives amenities to its guests, refreshments, snacks.”

Apr 1, 2008 by Eric from Mesilla, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Access to San Antonio's River walk and its newly renovated rooms.
• Parking was a block away in a garage that was sometimes full.

“The Hilton Palacio Del Rio is The best location on the River walk. The hotel captures the local flavor and is very well-kept.”

Apr 1, 2008 by Rene from Edinburg, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the location and ambiance.
• We had a problem with the air conditioner.

“Great location and good service.”

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Amenities at Hilton Palacio Del Rio, San Antonio

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services