Hyatt Regency San Antonio

Photos of Hyatt Regency San Antonio, San Antonio

• Add your own photo of Hyatt Regency San Antonio

User Reviews for Hyatt Regency San Antonio, San Antonio

• Add Your Own Review »

Apr 29, 2008 by Susan from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• A manager helped me with a noisy neighbor efficiently and effectively.
• Nothing.

“It was Fiesta week so it was crazy in the hotel. It all worked out fine.”

Apr 29, 2008 by Sharon from Bruceville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Love the location!
• Can hear noises in hallway from room.

“We've stayed here several times and I love the location. You walk out of lobby straight onto the river walk.”

Apr 25, 2008 by Charles from Copperas Cove, TX
Overall Rating: 8
Staff:[8] • Location:[10]

• Centralized location Downtown, which allowed my wife and I to walk to many functions.
• We could not get a queen or king size bed.

“We requested a king size bed when we initially reserved the room. However, when we arrived we discovered that there were no king or queen size beds available. The location is fantastic we could walk to the River Walk and many other Downtown sites.”

Apr 23, 2008 by Paul from Katy, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Conveniently located in area of San Antonio I wanted to stay.
• Rooms were very small for a family.

“Hotel was very nice, but room was a bit small for a family of 5, 3 young kids. Although we didn't spend much time in the room, while we were there, we were tripping over each other. I asked about an upgrade to a family size room or jr suite, but that particular desk person was not very accommodating. Overall enjoyable trip.”

Apr 23, 2008 by Srun from Lynnwood, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location to attraction such as the Alamo, River walk and Marketplace.
• Valet parking is ($30 per day), internet is $10.57 per day (free for most hotels).

“Great location, beautiful hotel, just parking is expensive.”

Apr 19, 2008 by Josephine from Naperville, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The location.
• Business conventions.

“The hotel was clean and had an excellent location. The staff was friendly and helpful. The room could have been cleaned a little better.”

Apr 15, 2008 by Tonya from Edmond, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room was beautifully done with a wonderful view of the River walk.
• Maid service failed to clean the room one day, but we had left the privacy sign on the door until around noon.

“This was a great value for a wonderful hotel. The location was great and the room looked almost brand new - must have had a recent redo.”

Apr 8, 2008 by Michael from Pacific, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• 5-star hotel in very convenient location.
• No complaints.

“The hotel is on the river walk near many restaurants. It was a great experience.”

Mar 29, 2008 by Gary from St Louis, MO
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[7]

• The food was good.
• Hotel policies were intended to enhance profit at the expense of customer service.

“The hotel service was disappointing.”

Mar 27, 2008 by Jenny from Killeen, TX
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[6]

• The ground floor was very elegant.
• Customer service was very poor.

“Poor customer service. I paid for a double bed with river view and they gave me a king bed with river view. Then tried to tell me that they don't validate the request because I only had 2 guests. After much disagreement and talking to the manager I ended up with a double bed and no river view. They did not provide enough towels. You are charged for every little item and the prices were ridiculous. The location was excellent. Very close to all of the sites and restaurants. The room was comfortable. For the price I thought that they should have an upgraded TV and free internet at least. Some kind of breakfast would have been nice too. Valet parking was convenient but expensive and it took 45 minutes to get the car. It probably wouldn't have been so bad if the customer service would have been better.”

Mar 27, 2008 by Jess from Lewisville, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Modern, Great Service.
• Lobby not as clean as it could be.

“This hotel is a great choice. The location is right on the river walk and nearby all the tourist locations. The beds are very comfortable. Rooms are clean. Only negatives we had: we were in a room that could connect to the one next door and the kids in the other room got loud. Also, we had requested two beds and got one king. All the other good points about the hotel easily made up for this. Temperature controls in the room. The concierge and front desk were very helpful and had positive attitudes. I would recommend to anyone.”

Mar 27, 2008 by Jack from Pickerington, OH
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Amenities, pool/spa/ location on Riverwalk and proximity to Alamo make it a great selection.
• Front desk tried to screw us out of our two bed reservation.

“Stayed here for meeting and set my in-laws up with a room while my 14-year-old daughter was visiting. They loved everything about this hotel. Hotel desk tried to switch up rooms and give a full bed instead of what was reserved.”

Mar 27, 2008 by Sal from Richmond, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location.
• I had to pay for parking.

“I was a nice hotel. Excellent location and friendly and helpful staff.”

Mar 26, 2008 by Brian C. from Plano, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location.
• Old, Expensive, Parking inconvenient, no free internet.

“Rooms are old and outdated, especially the Beds. Hotel had air purifiers all over the place but could still hardly breathe -- I suspect mold in hotel or maybe the air from the Riverwalk is just bad. Overall cost was way too high when compared with 2.5 and 3 star hotels that are close by.”

Mar 25, 2008 by Cliff from Shawnee, KS
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[9]

• Great location.
• Hotel Staff at front desk not very friendly when I talked to them about smoke smell in my room.

“This hotel is a great location on the River Walk. The hotel is in nice shape and the decor is very nice. Be ready to pay around $23 per day to self park. You also have to pay around $11 per day for wireless access. The hotel is supposed to be nonsmoking. When I arrive my room had been smoked in. The room had been deodorized to try to cover up the smell. I called the front desk and they told me they would send up an air purifier but since the hotel was busy it would take awhile to get it there. A Walgreen personal humidifier was brought up and it was dry. I took it to the front desk and told them it was a humidifier and not an air purifier. They were rude and told me that was probably all they had. They told me they would send someone up to spray the room. So I woke up the next morning with a sinus headache and swollen eyes. I was not happy and can't believe that the cleaning staff did not report that the room had been smoked in and clean the room correctly. I was very disappointed.”

Mar 25, 2008 by Kevin from Fort Worth, TX
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[7]

• Convenience of the location.
• The room was dirty, staff was rude, they moved us, AC was not working.

“We expected to stay in a great hotel instead we found a room that had not been cleaned properly, staff that was not understanding, and problems with the AC. The location was great and that's about it!”

Mar 25, 2008 by Jeff from Lubbock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location and nice rooms.
• At 9 am housekeeping knocked on every door up and down the hall.

“Great location for Riverwalk. Very friendly and helpful staff. It was vacation and housekeeping knocked on every door and calling housekeeping at 9am. I was hoping to sleep in but after hearing "housekeeping" about 20 times up and down the hall I gave up sleeping in.”

Mar 25, 2008 by Omar from San Juan, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location, clean.
• Hotel makes false claims on charges.

“The hotel was excellent overall. All seemed great until I checked out. Hotel charged for opening their mini fridge! But other than this, I would recommend this hotel. Friendly staff, clean, perfect location. Small pool.”

Mar 25, 2008 by Paolo from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was great.
• They put me in a room with a Murphy bed.

“Generally typical Hyatt. Clean, small restaurant menu. Friendly staff. Most extraordinary aspect was the location - right atop the river which ran through it on the lowest level which was viewable from different places in the hotel.”

Mar 24, 2008 by Richard from The Woodlands, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room amenities including iPod docking station.
• Nothing.

“Great stay at great price. Hyatt brand is very good.”

• View All User Reviews

Amenities at Hyatt Regency San Antonio, San Antonio

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Express Checkout Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pool Room Service Safe Deposit Box Shops/Commercial Services Television with Cable