The Westin Riverwalk

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User Reviews for The Westin Riverwalk, San Antonio

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Apr 4, 2008 by Jodi from Round Rock, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The boutique feels of the service and attention to detail.
• Did not know Wi-Fi was available or laundry detergent/dry cleaning.

“A pleasant and relaxing stay is guaranteed at this resort. More on site vacation info could be placed in the rooms but we felt like we were staying in a luxury condo and that was just the studio suite. The restaurant was prepared to modify any menu item and the food was delicious and special. Very clean and prompt.”

Apr 2, 2008 by Shehzad from Sugarland, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Ambiance of room.
• The staff was awful, not helpful at all, and extremely unorganized.

“This is by far the worst experience I have had at a hotel. The staff, including 3 of the managers did not assist me on their billing mistakes. They charged me twice because the last name of another guest was similar (although the first name was not even close). I would not recommend this hotel to anyone!”

Apr 1, 2008 by Marcelo from Frisco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice location, nice rooms, great staff.
• Bed and pillows were not comfortable, parking fees very high.

“Great hotel, very nice location, staff is very friendly. Room was great despite the bed being not too comfortable. Only downsides were parking fees, bed and lack of fridge/microwave (staff provided those on 2nd day).”

Mar 7, 2008 by Seth from Birmingham, AL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great Location, Great Staff.
• The Shower Area could have been cleaner.

“If your going to San Antonio it is a great place to stay. I will try and book this hotel when I go back.”

Mar 5, 2008 by Gary from Cleburne, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Of course the bed and we lucked into a balcony room.
• Can't think of anything.

“When we arrived we checked in quickly, even though there was a cheer and dance competition taking place in San Antonio (of which we were a part). Out room was great, it was clean and we lacked nothing. The restaurant was great. We ate there one evening and the buffet on Sunday morning. Our waiters were very good. We checked out easily. We had a very enjoyable week-end.”

Mar 5, 2008 by Peter from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, cleanliness.
• Very impersonal, business and convention people oriented.

“Way overpriced for what it has to offer.”

Feb 28, 2008 by Lena from Mcallen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean!
• Construction on nearby street.

“Great for family, close to entertainment, shopping and food.”

Feb 23, 2008 by Jill from Houston
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were so comfortable!
• Nothing.

“My husband and I stayed here for our anniversary last year. It was beautiful! All the staff we met and the accommodations were A rated.”

Feb 21, 2008 by Bree from Grapevine, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Having to pay for parking.

“Hotel was nice but we had to pay for parking and there was a convention so it was always very busy in the lobby. It was hard to talk to the front desk.”

Feb 21, 2008 by Mary A. from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• They upgraded us to a suite which was nice.
• Our maid was the weak link at this hotel.

“A beautiful hotel in a great location. While the riverwalk was on a quiet strip, you didn't have to walk too far for the restaurants and stores. On street level, you were close to as much action as you wanted. Very nice stay with nice staff.”

Feb 20, 2008 by Casey from Crowley, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very nice and conveniently located.
• I had a box shipped to the hotel and it took 20 minutes, to retrieve it for me.

“This hotel is located near everything. It will take you about 5 minutes to walk to the mall, convention center, and restaurants. The rooms were very spacious. I can't believe that I'm saying this, but the thing that stands out most about the room was the bathroom. It was very nice and very spacious.”

Feb 20, 2008 by J. T. from Des Moines, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location.
• Providing a single serving coffee maker in the room, but charging $3 per serving!

“The room was clean, the bed was comfortable and had nice linens, and the staff were all very friendly and helpful. A bellboy even unlocked our car after my husband closed the trunk with the keys inside. The location is fantastic. Two things were disappointing: I have an online job, so comfortable Internet access is crucial. There was no wireless in the room, and the desk chair was uncomfortable and not appropriate for working. Since the cord would not reach to the bed I didn't even have the option of sitting in bed and supporting my laptop with pillows, which would have been more comfortable than the chair/desk provided. My second complaint is that the hotel "nickel and dimes" its guests beyond reason. Of course I expect to pay for the mini-bar and such, but $6 for bottled water seemed steep. The proverbial straw was discovering that the cute little one-cup coffee maker came with a charge of $3 per coffee pod. I've stayed at many hotels that provide a coffee maker, and have never been charged before. They also charged hefty fees for parking and, as mentioned, wired Internet access. One other issue I should mention is that the first night of our visit there were many high school and college-aged students staying on our floor. After trying to ignore the noise for a couple of hours, I finally called the hotel staff around midnight. Within 10 minutes the noise had stopped, and security followed up with a phone call to me to verify everything was okay. I was impressed with that level of service. To end on a positive note, I should also mention that the breakfast downstairs (right off the Riverwalk) was very good and fairly priced. And just walking out the doors onto the Riverwalk was a real treat.”

Feb 20, 2008 by Christine from Helotes, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful lobby area, quick & easy check-in/out.
• Spa too small & massage rooms too noisy.

“Just a quick week-end get-away for myself and some of my friends. Location is great - just down the street from the South Bank area of the Riverwalk if you go out the front of the hotel. Only disappointment was the spa - where I had booked two appts and my friends several each. The spa is very small and limited. The massage rooms are close to all other areas of the spa and the pool so there is a lot of noise coming through. Not the most relaxing experience to hear the staff talking and ppl out at the pool. More sound-proofing needs to be done to this area to truly make it worth the high prices they charge. Other than that the spa was lovely and my services were adequate. Not the best I've ever had but not the worst either. Room was a little noisy with hallway traffic. I simply turned on a white noise machine to block it out. Bed was great! Didn't use room-service or parking so no additional charges to my room. The restaurant on site is very pricey as is the bakery option for a quick bite (basically a very similar menu to room-service in the bakery). No hot tub was a little bit of a let-down as well. No jetted tub in the room either so no where to soak. Pool is heated but I didn't use it as it was quite cold outside. Overall it was a lovely hotel with a beautiful lobby and friendly cordial staff. Room size was about average, bath a bit small but adequate. Would stay there again.”

Feb 20, 2008 by Sherie from Katy, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Upscale and convenient to restaurants & shopping.
• Hotel staff was slow to assist and valet was a nightmare.

“Overall, a very nice hotel and I enjoyed my stay with the exception of the valet parking experience.”

Feb 20, 2008 by Ryan from Caldwell, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• View of river walk.
• Did not care for the pillows and no hot tub when I inquired.

“Overall nice hotel, good location.”

Dec 29, 2007 by Maria from Bay City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service, clean and very upscale.
• Food was too high. Restaurant in hotel breakfast.

“I thought the food was over pricey for what they gave you. Other then that the hotel was great. The rooms were awesome cant wait to go back.”

Dec 7, 2007 by Louise from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The accommodations were luxurious with comfortable bedding, Starbucks coffee, and lobby was one of the loveliest I've seen in our many travels.
• There were six of us, and I did not hear one complaint from anyone!

“The ambiance and luxury of the Westin Riverwalk made for a memorable trip for all of us three couples who vacationed there! The comfortable rooms complete with Starbucks coffee and robes made our rest time complete; the lobby was a large area, but due to the arrangement of furniture, it was a cozy and pleasant and well decorated place to gather. The staff was representative of what customer service was all about meeting our every wish promptly and respectfully. I can't imagine us having a better place to stay.”

Dec 5, 2007 by Teresa from Spring, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean and friendly staff.
• I was charged for the room.

“Very pleased with hotel just upset hotel charged for room. Will take 7-10 days to get reimbursed. But as far as hotel itself it was very nice.”

Nov 28, 2007 by Susan from Katy, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service.
• Toilet overflow.

“Evident from moment that we arrived that the staff was intent on making us welcome and comfortable. Attentive service, excellent rooms and quality extras, live music, great recommendations on dining, entertainment, etc.”

Nov 27, 2007 by David from Taylor, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the hotel's location being on the Riverwalk.
• The hotel was at the end of the Riverwalk farther away from main attractions.

“Hotel was inviting and the staff was very attentive and friendly.”

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Amenities at The Westin Riverwalk, San Antonio

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services