Embassy Suites Hotel San Antonio-Northwest/I-10

Photos of Embassy Suites Hotel San Antonio-Northwest/I-10, San Antonio

• Add your own photo of Embassy Suites Hotel San Antonio-Northwest/I-10

User Reviews for Embassy Suites Hotel San Antonio-Northwest/I-10, San Antonio

• Add Your Own Review »

Oct 28, 2009 by Humberto from Katy,TX
Overall Rating: 9

• Very helpful in re-accommodating me to another room.
• Asked for a non smoking room and got one that was for smokers.

“Excellent overall, very helpful in all aspects.”

Aug 8, 2009 by lettL from Victoria,TX
Overall Rating: 9

• The bed was very comfortable and staff was very friendly.
• No towels on monday evening.

“Overall we enjoyed our stay and we are recommending to friends and family.”

Jun 15, 2009 by Jaclyn from Mexia,TX
Overall Rating: 9

• The free deluxe breakfast.
• The pool.

“The hotel was clean and the service was great. I loved the breakfast!”

Aug 28, 2008 by Cindy from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Made-to-order breakfast, indoor pool, cleanliness, roomy, fridge, microwave - awesome!
• Small trash cans with no liners and had trouble adjusting air - it was freezing!

“I took my husband and 2 kids - we loved it there! Everything was great! We will stay there again and again. Worth every penny! Wonderful and awesome!”

Aug 20, 2008 by Sharon from Pasadena, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I pretty much liked the atmosphere/staff/food.
• The parking was terrible as we had to park in street away from hotel. Need more parking spaces.

“Our overall stay was excellent. The only problem was parking in the area. Not enough parking spaces and there is not enough parking for handicaps as well. The business center only had 1 computer with a 15 minutes time limit. Kids were in there playing games and switching back and forth when their minutes were up. Whereas I needed to use it for yellow pages and map quest to get to eating and activity destinations.”

Jul 9, 2008 by Santiago from Humble, TX
Overall Rating: 1
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very simple nothing.
• The room, elevators, breakfast area.

“Will never stay there again, bad experience for luxury hotel.”

Jul 9, 2008 by Nereyda from Mcallen, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• The breakfast option.
• Poor manager response when rooms were not cleaned.

“When returned from long day, rooms were not cleaned, manager promised to investigate why not, never heard back. I did get sorry at least. The option of made to order breakfast, it's not an option when you have to wait for 30 mins or so. I had to go personally to get clean towels, since the hotel manager could not leave front desk at night due high complaints from customer and not enough staff was available.”

May 30, 2008 by Connie from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The free breakfast buffet the evening reception.
• They should also have an outdoor pool.

“We totally enjoyed our stay at this hotel. Room was comfortable and clean. No noise and staff was helpful and friendly.”

May 19, 2008 by Charles
Overall Rating: 3

• Worn, lacks basic amenities.

“I would not stay at this hotel again. The room had been remodeled but there was a electrical pipe and junction box on the wall. The bathroom was tiny, the mattress sloped to one side. There was no exercise room and only 3 elevators worked. It was not worth the price.”

May 11, 2008 by Mark from Shreveport, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Serene setting in interior courtyard, inside pool/spa.
• Had troubles with the door keys. Staff always corrected quickly and politely.

“Nice hotel with polite friendly staffing. The evening manager's social and the morning hot breakfast added to the conveniences. Front desk personnel were expedient, polite, and friendly for all of my visits.”

Apr 23, 2008 by Tommy from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great free breakfast/ room service was fast and excellent.
• The TV's need to modernized to allow video game hookups.

“The free breakfast was cooked to order. If you bring your video game system for the kids or yourself you have to bring your own adapter for the TV as they did not have the proper hook ups, old TV's and get the hotel maintenance unhook the cable for you. The room was big and very quiet, with a comfortable bed.”

Feb 21, 2008 by Darrell from Houston, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[9]

• I liked the location.
• The worst breakfast I have ever had at an Embassy Suites.

“Older property, good location. Kids constantly playing on the elevators. Bad breakfast. The hotel was not very clean. The beds are hard and uncomfortable and yet we were charged for a three star hotel.”

Oct 8, 2007 by Pamela from Hico, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great "bonus features" (free snacks/drinks, excellent breakfast).
• Phone in bedroom didn't work.

“Love it - 2nd time there in a month due to my son's ear surgery. Clean, beautiful, nice staff, wonderful food, great room layout, kids loved the snacks, room service and arcade downstairs. Good location and very safe. Actually had sweet memories created with my family there.”

Aug 13, 2007 by Louis from Arlington, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[4]

• Very friendly front desk staff. Helpful.
• Cleanliness of the hotel overall was way under expectations.

“When we arrived, the window to the room was open. Everything in the room was moist from the humidity outside. Breakfast was sub-par for an embassy suite. The next day when we entered our room after housekeeping had straightened it, we noticed an unbearable odor that smelled like rubber cement. We cancelled the final 2 nights of our 3-night stay, and took our chances with availability somewhere else.”

Jul 8, 2007 by J.T. from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I felt the staff was very professional, the room was clean and spacious, and the evening buffet was surprisingly good.
• The business center only had two computers and usually children were playing computer games, thereby making me wait for a computer.

“The hotel is a great value, with spacious rooms and a nice Manager's reception in the evening. The staff was very courteous, and I did not encounter any problems during my staff. My only concern, I did not bring my laptop, so I went to the business center to check my e-mail. The room was very small, and it only had two computers. The computers were usually occupied with children playing computer games, watching music videos, or viewing their my space accounts.”

Jul 4, 2007 by Greg from Laredo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Average looking on the outside but breath taking inside.
• No bad comments from this guy.

“My stay at the embassy suites was awesome. The inside of the hotel was beautiful; the complimentary breakfast was delicious and the free happy hour from 5:30 pm till 7:30 pm was a great start for my evening. I would totally recommend anyone to stay at the Embassy Suites Hotel. Anything else would be uncivilized.”

Jun 29, 2007 by Tiffany from Lumberton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Atrium-like, fountain, like walking into a jungle. My family loved it.
• Count tell the hotel was older, but it had a lot or renovations.

“We will never stay anywhere but an Embassy Suites from now on. The cook-to-order breakfast was wonderful! The liveliness of the lobby/main area was like a jungle with all of the trees, plants, huge fountain. Beautiful! My family loved it.”

Mar 19, 2007 by Marcy from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was large and beds were comfy. Room service meal was great, buffet not so great.
• The swimming pool.

“The cook to order breakfast was good with a large selection of items. However, the tables weren't bussed in a timely manner so it was hard to find seating. I stayed at this hotel specifically for the indoor pool and was hugely disappointed in it. It has way too much chlorine in it. The shallow end is way too small and not shallow enough for children - I believe that most of the shallow end was 4' 6'' and the deep end was 8'.”

Mar 1, 2007 by Wayne from Midland, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[5]

• Suite concept.
• Difficult to get to.

“Due to freeway construction it is very difficult to get to and from this hotel. I would imagine this to be the case through 2007. Otherwise an excellent hotel.”

Dec 20, 2006 by Mark from Chandler, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful atrium, excellent breakfast, clean rooms, friendly staff.
• Bus full of kids making noise a 1:00am, called front desk and it got quiet in about 15 minutes.

“Good location, friendly staff, clean rooms, nice atrium and great breakfast.”

• View All User Reviews

Learn more about Embassy Suites Hotel San Antonio-Northwest/I-10 at Priceline Travel Guides »