Omni San Antonio Hotel

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User Reviews for Omni San Antonio Hotel, San Antonio

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Jul 28, 2008 by Linda from Lohn, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Shuttle service was great, swimming pools excellent.
• Overpriced room service for meals, no late checkout available.

“Very friendly staff, my $12.50 breakfast ended up costing $25.68 after fees, room was comfortable, don't use the iron, they leaked yellow water.”

Jul 15, 2008 by Grace from San Angelo, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The bedroom is separate from the front room.

“I thought this hotel was nice. I feel they should offer more children's TV channels. I have not yet heard back from them regarding this matter.”

Jul 14, 2008 by Jean from Whitney, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, convenient and clean.
• Does not apply.

“We have been very pleased.”

Jul 14, 2008 by Adrian from Pearland, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, cleanliness, professional staff.
• Indoor pool was freezing.

“Great hotel for the price. Clean, professional staff.”

Jul 3, 2008 by Kandice from Georgetown, TX
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[8]

• Spacious.
• Carpet was very dirty.

“Overall it was a nice hotel, but not a 4 star hotel. I have a 9 month old son and after crawling on the floor for 15 minutes his legs, hands, and feet were black.”

May 20, 2008 by Erin from Roanoke, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice facility, beautiful, good location, great room.
• Asked for king and got queen.

“Nice location to all main attractions. Nice facility. Great indoor/outdoor pool area. Indoor pool is heated and the hot tub is clean and nice too. The room was very nice and comfortable.”

May 16, 2008 by Sarah from Dallas, TX

Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, nice bedding and furniture.
• Lots of amenity cost in the rooms, bottled water cost $6, and bath robe in room has an undisclosed fee. No complimentary breakfast, water, or snacks.

“This 4 star rated hotel is very clean and nicely furnished. The beddings is clean and attractive, the beds are very comfortable. I liked the toiletries and the eco-friendly toilet. However, this 4 star hotel has lots of additional charges for things in the room, such as bottled water $6, and bath robes have an undisclosed fee. For the cost of a night at this hotel, nothing is complimentary-no complimentary breakfast, snacks, or water.”

May 11, 2008 by Debi from Conroe, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Loved the bed and linens.
• Wish there would have been an accessible microwave so I could heat up my coffee.

“I was very pleased with everything about our stay with only one caveat. I called to the front desk to get internet access and was told that I could only get free wireless access if I brought my laptop to the lobby. Otherwise, I would be charged $9.95 per day for access in my room. While down at the lobby, I inquired further and was told that I could sign up as a select guest and would then get free internet access in my room. I asked if I could do this now and have access during this stay and I was told, "No, it would only apply to my next stay". Disappointed, I returned to my room and decided to see what would happen if I tried to gain internet access. When I turned my computer on, in my room, I was given the option to sign on as a 'select guest' and immediately was given an ID number which I could use right then to gain access to the internet, which I did. No charge. Just a lot of hassle due to inadequately trained front desk personnel. Other than that, the room was beautiful, bed was comfortable, and my view from the 10th floor was great. The two pools and hot tubs were a hit with my two adolescent children. Very nice. Also, great hours at the pools, open from 5 a.m. till 1 a.m.!”

May 11, 2008 by Debi from Conroe, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was great and the view from the 10th floor was wonderful.
• Front desk lack of knowledge regarding guest internet access.

“I was very pleased with everything about our stay with only one caveat. I called to the front desk to get internet access and was told that I could only get free wireless access if I brought my laptop to the lobby. Otherwise, I would be charged $9.95 per day for access in my room. While down at the lobby, I inquired further and was told that I could sign up as a "select guest" and would then get free internet access in my room. I asked if I could do this now and have access during this stay and I was told, "No, it would only apply to my next stay." Disappointed, I returned to my room and decided to see what would happen if I tried to gain internet access. When I turned my computer on, I was given the option to sign on as a "select guest" and immediately was given an ID number which I could use right then to gain access to the internet, which I did. No charge. Just a lot of hassle due to inadequately trained front desk personnel.”

May 7, 2008 by Tony from Kingwood, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• High-end decor, furnishings and amenities.
• Northern location near a highway.

“Excellent property with upscale facilities. Staff is very responsive, and the decor and amenities are truly luxurious for the price point. Great for leisure, family or business travelers. Another great detail is they allow pets.”

May 7, 2008 by David from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely clean, staff were extremely friendly.
• None.

“This is a great hotel to stay at. I would highly recommend it to anyone. The staff is very friendly and treat you very well. A+ rating!”

May 1, 2008 by Mark from Cedar Park, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location was good for our destination (Sea World and Six Flags Fiesta Texas).
• The age of the hotel and the room had a damp A/C smell to it.

“The staff was extremely friendly and helpful. About the only thing I was disappointed in was the pay-per wireless internet access and the charge to use the business center to print out some tickets I had left at home. The hotel appeared to be older and the room had a damp A/C smell, but you got used to it. Overall, I'd prefer a stay in a newer lesser-star hotel that includes these services complimentary.”

Apr 21, 2008 by James from Winnipeg
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean luxury facility.
• Luigi's Pizzeria 1053 Austin Hwy San Antonio.

“I spent 8 nights and enjoyed the hotel immensely. The fitness centre has been renewed since a year ago and it is great. The staff is friendly and courteous. Great restaurants nearby. One bad point was the in room brochure for Luigi's Pizzeria 1053 Austin Hwy. San Antonio. This was the only unpleasant part of the trip to San Antonio. The brochures should be burnt with the pizza.”

Mar 20, 2008 by Denise from Saginaw, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff treated us like we were millionaires very tentative.
• There was nothing about this hotel that I did not like

“I feel that this hotel would be great no matter if you are on business or taking the family on vacation. From the moment you first arrive, they are helping out of the car, opening doors for you and directing to front desk. When the doorman is helping you with your luggage, he is telling you about the amenities of the hotel. They were spot on cleaning and refreshing the room. They asked how your stay was and helped reload the car to head home. I give this hotel a 4 star rating and would gladly stay there again.”

Mar 19, 2008 by Adella from Mission, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Two pools, one indoor one outdoor.
• Liked everything.

“This is an excellent hotel and has everything you could ask for. Wonderful experience!”

Jan 5, 2008 by Ellen from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• We liked the room, the staff and the general nice feeling you get when you walk in the front door. The kids also liked the outdoor pool!
• You can hear the interstate when you're at the pool.

“If you're looking for a clean and luxurious hotel in the San Antonio suburbs, the Omni is a great choice.”

Jan 4, 2008 by Clarissa from San Antonio, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[7]

• The room itself was beautiful.
• The stray hairs and chicken bone.

“Upon entering the main entrance of the hotel it is beautiful and smells nice. Our room was initially the same until I found stray hairs in the tub (hard not to notice with the curtain open) and one in the sink. The worst part was purchasing a very expensive room service for my family and having a chicken bone in my wrap. ICK. The staff was nice and friendly.”

Dec 30, 2007 by Chris from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good service even on Christmas day.
• Chlorine in pool too high.

“Liked the decor and professional staff. Even on Christmas eve the staff was full service and very professional.”

Dec 30, 2007 by Diana from Carrollton, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was extremely helpful and nice!
• Starting to get a bit threadbare in spots, but still a really nice hotel.

“Nice rooms, with several different layouts, and great view form upper floors. Indoor and outdoor pools are pretty big. Convenient to area attractions (other than the Riverwalk, but San Antonio is not that big). Free wifi and welcome pack for the kids if you join the hotel's loyalty program. One of our favorite places to stay when visiting family!”

Dec 30, 2007 by Marty from Hudson Oaks, TX
Overall Rating: 4
Cleanliness:[9] • Staff:[10] • Location:[8]

• It would have been nice for one or two people.
• Not a four star hotel, Ive stayed in better for less just checking in off the road traveling.

“The top pretty much explains everything.”

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Amenities at Omni San Antonio Hotel, San Antonio

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Television with Cable