Westin La Cantera Resort

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User Reviews for Westin La Cantera Resort, San Antonio

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Jul 21, 2009 by Angelia from Temple,TX
Overall Rating: 10

• Everything! Wonderful place, we will go back!
• Had to check out!

“That was our first time to use priceline,and we had a wonderful experience. The hotel is great, and very family oriented. Our kids liked watching the fire works outside that sixs flags does at the end of the night. Also, the pool is fabulous! We will come back again.”

Jul 21, 2009 by Kelly from Southlake,TX
Overall Rating: 8

• The room, the location, the history of the hotel.
• Front desk workers.

“Great History. Great location. Parts of it were way outdated (bathtub was huge, but took 1 hour to fill). South Texas is having the worst drought in history, so to waste that kind of water makes you feel bad. But I had a child to bathe! Room was very nice. Only 1 ice machine worked in the whole hotel. Front desk person was extremely rude though. Valet guys and bellman were so nice and courteous!”

Sep 4, 2008 by Kathy from Universal City, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• How family friendly it was.
• Menu selection in cafe limited and very pricey.

“Really nice and likely to go back.”

Aug 25, 2008 by Steffenie from Keller, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The setting and location was beautiful. The adult pool area was wonderful.
• The concierge was never available when we needed her.

“Beautiful resort, loved the location and the number of pools and activities. Enjoyed being outside of town with access to hill country towns.”

Aug 14, 2008 by Connie from Tyler, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great pools and location!
• Front desk was slow, long lines.

“Pools are fantastic! Views are grand! My husband loved the Palmer Golf Course and shopping close by! Rooms were well-used but clean.”

Aug 1, 2008 by Holly from Pearland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool area was great! Most of the staff was friendly and helpful.
• The person that checked us in did not have enough information and had to ask permission for everything.

“It was great overall. The kids loved the 4 pools and water slide area. There is even a pool for adults only. Loved the full service Starbucks in the lobby.”

Jul 22, 2008 by Emily from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was clearly focused on meeting our needs. The facility is beautiful.
• The restaurant seemed to be understaffed. We were not given a dinner menu the first night, and our service was very slow the first morning.

“My husband and I were very pleased with our stay at Westin La Cantera. We were there for a relaxed, romantic weekend. Although the hotel is clearly family oriented, we very satisfied with our stay and the lush surroundings. We will be back, both as a couple and as a family.”

Jul 9, 2008 by Judith from Laredo, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[5]

• Beautiful landscaping, grounds, pool area, art.
• Aggravating customer service. Slow, bored staff. Waited too long for everything. Restaurants closed too early.

“Although this beautiful hotel is on gorgeous grounds and has a lovely pool area, our room would have been a good $ value. Registration was exceedingly slow, as were room service and vehicle retrieval. Restaurants closed at 10 pm and room service staff at that time reported a 75-minute wait. I expected much more from this lovely hotel. This was the worst hotel experience I can remember, especially because most staff members seemed slow, bored, and disinterested.”

Jul 8, 2008 by Walter from Magnolia, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[10]

• Location, friendly staff.
• Needs updating, too many fees, save yourself $ park your own car.

“This is a beautiful hotel. It's views of the hill country are awesome. We were very disappointed in the rooms. They were quite dingy and the room service menu is a joke.”

Mar 25, 2008 by David from Mesquite, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very beautiful and luxurious with all the amenities.
• Variety and prices of restaurant.

“This is a very upscale resort hotel. Beautiful grounds and public areas. Access and location to recreation and shopping is excellent.”

Dec 9, 2007 by John from Silverthorne, CO
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Golf course, beds, location, friendly staff.
• Need new TVs.

“Very nice hotel in an excellent location for recreation, shopping, dining. Very good golf.”

Sep 17, 2007 by Andres from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Wonderful view and pools.
• Some rooms do not have a view.

“Very secluded and elegant hotel. Ideal for relaxation. However, you really need a map to move around.”

Aug 25, 2007 by Suzanne from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Outstanding, friendly service.
• Bathroom needed repair - the ceiling paint was peeling and there was some mold on the wall paper.

“Fabulous hill country destination with luscious grounds, well-kept public spaces and impeccable service! Appealing destination for families, couples and business travelers. Close proximity to Six Flags, Sea World, shopping and dining.”

Aug 8, 2007 by Laura

• We had fun playing in the pool.
• Were given a handicapped room with king bed instead of regular room with double beds.

“My daughter searched the pool area and never could locate the hot tub.”

Jul 24, 2007 by Keith from Waco, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Beautiful area.
• No view from our room. It was not well cleaned.

“Our first experience and would not return unless special pricing.”

Jun 14, 2007 by Clark from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Kid friendly swimming pools.
• Staff did not get a crib in room after 3 requests.

“Excellent resort style hotel right by Six Flags. Great place to take the family.”

Apr 3, 2007 by Lee from Brenham, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Just an absolutely lovely place with good restaurants & magnificent views of the Texas hill country.
• Self parking little inconvenient.

“Absolutely a wonderful place. We travel somewhat frequently & enjoyed our stay at the Westin as much as anywhere we've ever stayed.”

Feb 21, 2007 by Israel from Wharton, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The sceneries and the staff were great.
• The pictures online of the rooms were very misrepresenting.

“The staff and service were great but the rooms were just plain.”

Dec 10, 2006 by Cheryl from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Shower heads and comfort of bed.
• Nothing.

“It was an excellent value much better than the omni. I am surprised you rate the two in the 4 star category the lobby was lovely and the Christmas decorations too .”

Jul 19, 2005 by Dianne from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• it was convenient to the location I was visiting
• room was not ready by the time I arrived at 4:30pm, my room view was totally obstructed by construction materials; check in/out very lengthy wait

“Not enough hotel staff to check clients in/out; room not ready; I got a room with construction scaffolding on my window. I was double charged for room. Other clients were at desk complaining every time I walked by.”

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Amenities at Westin La Cantera Resort, San Antonio

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services

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