Howard Johnson Express Inn-Lubbock

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Dec 1, 2009 by Domingo from Fort Worth,TX
Overall Rating: 10

• Staff was nice and plenty of parking.

“For the money it's a great place to stay. Anytime I'm in Lubbock My family an I will return to this hotel.”

Aug 12, 2008 by Juan from Seminole, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Close to location.
• Not clean, not enough towels for 2 people, iron board broke, dirty.

“Dirty.”

Apr 8, 2008 by Christine from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Economical.
• The iron did not work.

“The beds were hard and the pillows were thin.”

Dec 18, 2007 by Dean from Harker Heights, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[6]

• Cost.
• Terrible smell outside the room all two days I was there.

“Location to the loop is good and the money paid was ok but I have stayed in motels for less money that was much better. I would not recommend this hotel.”

Oct 9, 2007 by Brian from El Paso, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[5]

• Larger rooms than other similar properties.
• Very strong cleaning product smell throughout hotel.

“Very old H.J. motel re-branded "express" after facelift. Overpriced for what it is. Comparable properties elsewhere would bring 1.5 stars tops. Last choice because of TX Tech Homecoming weekend. Cleanliness and staff efficiency saved the experience. This is the model for a one star budget motel.”

Oct 1, 2007 by Kim from Dexter, NM
Overall Rating: 5
Cleanliness:[8] • Location:[7]

• Cold air.
• Food was nasty and was not hot to eat.

“It was ok bathroom was small.”

Sep 25, 2007 by Reynaldo from El Paso, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[6] • Location:[1]

• The hotel clerk gave me good directions to a good restaurant.
• The location and overall appearance of the hotel.

“Needs to be cleaned up.”

Aug 28, 2007 by Nita from Houston, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[1]

• It was inexpensive but would rather have chosen another location.
• There were active drug deals going on next door. Did not feel safe.

“The original room we were placed in was in the side back of the hotel. We were not there 10 min before my teenaged son was offered drugs by one of the occupants and in the time it took us to re-pack our car and go back to the front of the Hotel we observed 3 drug exchanges. We were moved right away but I felt uncomfortable for the rest of the stay for fear that the occupants would know which room we were moved to.”

Aug 4, 2007 by Shanda from Coal Mountain, WV
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[5]

• The continental breakfast was great.
• The floor was filthy, door keys kept deactivating, rude front-desk help, not enough towels-ever, wobbly chairs, & the list goes on and on.

“The hotel is located in an unsafe location according to some people that live in Lubbock. The carpets were so filthy! I couldn't believe how neglected the room cleaning was. The door keys kept deactivating, and the front desk seemed so annoyed with us when we asked for help. When we asked for extra towels, no matter how many we requested, we only received two (we had four people). On the brighter side of things, the free breakfast was delicious. However, the overall visit was horrible and I will never stay there again.”

Dec 6, 2006 by Sharon from Vernon, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Location and price.
• Needed to change the battery in smoke detector.

“It was ok for the price, and for sleeping, but that would be all.”

Nov 15, 2006 by Donna from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Had a hairdryer.
• Message light blink all night on phone and hairdryer with no messages.

“When we got there they had it book on the second floor with no elevator? I walk with a cane and I am recovering from Cancer surgery. To be able to stay downstairs I had to take a 2 bed regular size. I did not get a refund or a credit for the difference, But I had to pay more for the King size bed. Does not seem fair. When I called the office on the first night and told the message light was blinking, they said I had no message and did not know why the light was blinking. The light remained blinking the 2 nights we were there It blinks on the phone and the hairdryer, very hard to sleep that way.”

Sep 19, 2006 by Kim from Portales, NM
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Check In was a breeze!
• No soap or shampoo in the rooms.

“Excellent price, easy check in, friendly staff, very clean, the bed

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