Ambassador Hotel Amarillo

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User Reviews for Ambassador Hotel Amarillo, Amarillo

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Jan 8, 2010 by Norma from Penrose,CO
Overall Rating: 10

• Close to interstate, clean, attractive, amenities.
• Needs some updating.

“I was pleased with this hotel. The staff was very helpful and knowledgeable. There was a restaurant which appeared to be above average. The room was clean and attractive. It was very accessible to the interstate.”

Dec 30, 2009 by Tavisha from Leander,TX
Overall Rating: 5

• It was in a great spot.
• For a 4 star hotel it only should have been a 2.

“It was nice and clean, however, it was not a 4 start hotel and the towels smelled bad.”

Dec 27, 2009 by Matt from Seminole,OK
Overall Rating: 7

• Centralized location. Close to amenities and dining.
• TGI Friday's.

“The location is great. Central to shopping, dining and entertainment. However, if you opt for a night in hope for two things: No children running up and down the halls or a neighbor watching TV or speaking in the adjoining room. Either of those two will for sure ruin your night in. This hotel still has the double door adjoining adjacent rooms; so anything your neighbor does you hear crystal and vice versa. And parents here seem to think they can let their children run rampant as field mice! Some people enjoy the scamper of little feet. I myself prefer it when I'm not trying to sleep or get work done. This is a nice hotel and the staff is WONDERFUL! Although I'm still unsure as to what the concierge staff downstairs does as both times I've stayed here, they haven't helped with my bags or even offered to do so.”

Dec 3, 2009 by Wyatt from Oklahoma City
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious rooms.
• Bathrooms could be a bit larger.

“We stayed at the Ambassador Hotel - Amarillo for one night on our way to Lubbock. In researching our options, we came across the Ambassador Hotel and decided to investigate further. The hotel was offering a great package that included breakfast for two in their restaurant. We were able to get a cheap rate, and felt this was a steal for such an outstanding hotel. The hotel was completely remodeled recently, and our room was very spacious, clean and comfortable. Service was excellent from check-in to check-out. It was so nice not having to leave property for dinner and drinks. There is a TGI Friday's at the hotel. We could not believe that the breakfast included in our package was this incredible buffet with so many items to choose from. The Ambassador's breakfast buffet is sure to start off anybody's day on the right foot. When traveling through Amarillo, we would recommend the Ambassador Hotel.”

Aug 26, 2009 by Sherri from Craig,CO
Overall Rating: 10

• The decor in the lobby/pool area

“Excellent hotel. Friendly staff. One of the best hotels in Amarillo.”

Aug 24, 2009 by Eric from Paluxy,TX
Overall Rating: 7

“Looks like they have tried to update some, but it is still a little lacking.Staff was very friendly and helpful.”

Sep 17, 2008 by Josh
Overall Rating: 7

• I enjoyed the pool and the exercise facilities.
• The floors were not completely clean in the room.

“I enjoyed the hotel overall. The floors in the room were not as clean as I would have thought a hotel's should be, but everything else was great. They had a good breakfast, a little expensive, but not atypical for a hotel. I really enjoyed the king size bed. It was very comfortable.”

Sep 1, 2008 by John from Longview, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] •

• Overall very clean and friendly.

“While it isn't the Hilton, it was quite comfortable. Nice restaurant attached to the lobby and very pleasing indoor amenities. Clean room, nice bed.”

Aug 4, 2008 by Jc from San Antonio, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Free parking.
• Dingy towels.

“A nice place for a break. Easy to find with large clean rooms. Air conditioning worked very well during my stay when outside temp hit 106. Towels were very old and dingy grey in color.”

Aug 2, 2008 by Anissa H. from Grand Prairie, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[6]

• Rooms were attractive.
• Restrooms were small.

“The rooms were nice, but the staff was not very helpful.”

Jul 31, 2008 by Jeanne from Houston, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[7]

• The beds were ok.
• It is not a 4 star hotel. The sheets were gray not white. The towels were gray not white. There was no shower floor mat. I had to call for clean.

“I have never stayed in hotel this bad. They do not wash their towels or sheets with the right kind of detergent and no bleach. The housekeeper told me they have constant problems with this. It was a horrible experience. We were tired after driving all day and to get to this hotel and try to sleep was horrific. Also we all got bitten by some kind of bugs in the rooms. I believe they have bed bugs. Our housekeeper told us the next morning that they have had problems in the past with this.”

Jul 9, 2008 by Kyle from Dallas, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing.
• Cleanliness.

“Hotel was a 1 star, horrible hotel. I will not be referring anyone to stay here.”

Jul 3, 2008 by Nancy from Edmond, OK
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was convenient to the Interstate on way to Santa Fe.
• Was overpriced for the quality of the room.

“If this is Amarillo's best--I'm definitely not impressed.”

Apr 28, 2008 by Nancy from Fort Worth, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[10]

• Location.
• No menu service at breakfast.

“I do not recommend this hotel. Overpriced and not clean. No menu service at breakfast, only a $9 buffet. Cannot even get coffee unless you make it yourself.”

Apr 17, 2008 by Kurt from Plano
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[2]

• Looks nice on the outside.
• Not friendly staff.

“I came to Amarillo to a family wedding and thought I was getting a nice hotel. It looks nice, but the room was so dirty. So I talk the manager and she made me feel like I was not important.”

Mar 20, 2008 by Sherry from Flagstaff, AZ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Workspace for high speed internet and the wireless.
• Bathroom was dated.

“With TGI Friday's connected to hotel, this becomes very convenient. Great community areas.”

Sep 17, 2007 by Ben from Grand Junction, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was extremely helpful with a handful of "special" request.
• The bathroom was beginning to show its age.

“I wouldn't hesitate to stay at the ambassador again, based primarily on the quality of the staff.”

Aug 30, 2007 by Donette from Eagar, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Indoor swimming pool was great. TGI Fridays is attached to this hotel which is convenient.
• No candy bars on our floors vending machine.

“It's hard to find a good deal on a nice hotel in Amarillo because there is so much traffic along the interstate. The Ambassador was convenient to the highway, big, nice rooms, nice pool and work-out facilities and good restaurant adjoining hotel. Will stay there again!”

Aug 23, 2007 by Virgil from Lubbock, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[9]

• Friendly Staff. Very inviting atrium and indoor pool area.
• Bathroom very small. Room musty and much worn. Therefore, difficult to be comfortable in the room.

“Quick check-in. Very friendly staff. Lobby and atrium very nice and well maintained. Indoor pool area was great. Open the door to your room and you're suddenly in a different hotel. The bathroom was incredibly small. There was a musty odor that we could not get to go away. Even went to Wal-Mart and bought a can of Lysol. It helped some. We had the window opened most of our stay. Ceiling tiles very stained.”

Aug 22, 2007 by Robert from Temple, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Complimentary upgrade to concierge.
• Desk clerk at check-in cold, impersonal. Wrote down wrong room number on folder. Then defensive about it.

“It's a small "oasis in the desert" in w. Texas, but getting old and needs updating. In several stays, we've consistently thought front desk staff was impersonal and inefficient. Rooms are above average and reasonably comfortable. Hotel-style (not window unit) a/c blower has one speed: loud. No way to put it on "continuous."”

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Amenities at Ambassador Hotel Amarillo, Amarillo

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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