Extended Stay America Lubbock-Southwest

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User Reviews for Extended Stay America Lubbock-Southwest, Lubbock

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Jan 11, 2010 by Mike from Two Harbors,MN
Overall Rating: 8

• Fridge, microwave, and lots of space.
• The traffic around the hotel.

“Overall, a very good experience. Staff was all very nice and helpful.”

Sep 17, 2009 by RN from Highland Village,TX
Overall Rating: 6

• Price was great.
• Charged for internet use. No hair dryer.

“Extended Stay is geared towards long-term guests and is great for those types of people. However, as a temporary guest, the facility was not very guest-friendly. There was no hair dryer in the room and there was an extra charge for internet usage. These are both things that travelers have come to expect. If Extended Stay America is going to market to short-term guests, then they need to accommodate them at a level that matches other hotels.”

Jun 12, 2009 by Sheri from Kingwood,TX
Overall Rating: 10

• Very welcoming and flexible.
• Would like to have stayed longer!

“Good facilities - nice room with kitchen. Hotel staff was
very friendly.”

Sep 10, 2008 by Marcie from El Paso, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Good location. Easy free way access.
• Smells bad, dirty bedding.

“Dirty bedding, carpet in hallways, and the room smelled "old".”

Sep 6, 2008 by Joe from Amarillo, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[7]

• I would not tell anyone that I know to stay there.
• 1st room the bathroom didn't work. 2nd room the TV didn't work.

“I would never stay there again. Nothing worked properly while we were there.”

Sep 3, 2008 by Kiri
Overall Rating: 8

• No breakfast, smelled like smoke in lobby and hallways.

“Nice and clean.”

Aug 22, 2008 by Lesta from Poolville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was clean, spacious and I loved having the kitchen.
• No food services.

“This was my first experience with Extended Stay. I was extremely surprised. The room was spacious, clean and well stocked on towels and paper goods. I loved having the kitchen. It made the stay more comfortable and price effective. I would definitely recommend and/or stay there again.”

Aug 21, 2008 by Mike from Dripping Springs, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Liked the kitchen facility in the room.
• There was no large commons area for gathering.

“My stay was comfortable and affordable. Great value for my budget.”

Aug 13, 2008 by Tommy from Ft Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, quiet, cleans, plenty of parking.
• No breakfast.

“ESA Lubbock is in a good location just off the south loop. The rooms are large and have refrigerator, range and microwave. There is plenty of well lighted parking. The staff is friendly and fast.”

Feb 12, 2008 by Brian from Wylie, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, good price.
• The vent makes noise in bathroom.

“Good.”

Jan 24, 2008 by Ryan from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The kitchenette.
• Smoking and non smoking on same floor.

“Staff and room were great, will stay there again.”

Dec 26, 2007 by Richard from Carlsbad, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Kitchen facilities enhanced the stay.
• Only one bed per room.

“We have stayed here numerous times. Each time we have been pleased. On this trip, we went into a cold room, and it took nearly a half hour to get it warm. Location is good, employees are great. Really a good place to stay. My wife is wheelchair bound, it the facilities easily accommodate our situation.”

Dec 5, 2007 by Amanda from Altus, OK
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[6]

• The room was very spacious.
• The bed was hard as a board.

“I would liked to pay less for the location. It was still quite a drive to my destination. The beds could use new mattresses, the ones they had were very hard.”

Nov 13, 2007 by Jeremy from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice and easy.
• Small TV.

“Great hotel with a great location and a great staff.”

Oct 25, 2007 by Bruce from Bryan, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• The location and price were both fantastic.
• Staff did not know the area well and were often not at the desk when assistance needed.

“Room was as expected; neat, clean and quiet. Staff was not very helpful when available but the price was great and the location was perfect for my travel plans.”

Oct 24, 2007 by Sylvia from Canyon, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, spacious room.
• Not near a bar or night club.

“Excellent motel! Clean and spacious, helpful staff.”

Oct 15, 2007 by Rose from Carlsbad, NM
Overall Rating: 4
Staff:[5] • Location:[7]

• Friendly staff.
• Beds and pillows very uncomfortable.

“All is good except the beds and pillows my whole body was sore I did not have much sleep.”

Sep 19, 2007 by Ronnie from Kermit, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Hotel was in a good location.
• Mattress fell off of frame.

“The hotel is conveniently located to the mall and restaurants. First time I have stayed at an ESA Hotel. It was great. Rooms were clean. Room had a microwave, sink and refrigerator. You don't get that in many rooms.”

Jul 18, 2007 by Tommy from Ft Worth, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Good location on the loop, plenty of parking.
• No shampoo, etc. that usually is in motel room.

“This is a well located motel with kitchen in room. The room is big and has a table and desk. The kitchen has pans and dinnerware.”

Jul 12, 2007 by Cindy from Sanger, TX
Overall Rating: 6
Cleanliness:[1] • Staff:[6] • Location:[10]

• Great location and price, good room for cost conscious.
• Dirty floors and linens.

“The room was good; It had a kitchen that was used instead of going out to dinner, so it was a money saver. The staff was friendly and helpful. The room needed to be vacuumed, cookie crumbs and popcorn were all over the floor and the linens were stained. Over all I would go again if I got the same price.”

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