Super 8 Motel-Rapid City/Rushmore Road

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Aug 12, 2008 by Madonna from Fairmont, WV
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing - terrible place.
• Filthy rooms, poor service, uncaring staff, completely undeserving of my business.

“The hotel was relatively easy to find and admittedly, it is the middle of the Sturgis Motorcycle Rally, so rooms were at a premium. When we checked in the following week, the room we were given was filthy: sheets were used, towels had been used by re-hung and the floor had dirt and used tissues from the previous occupants. We didn't even want to touch anything. We asked for a new room and were given a run around. The manager had to actually see the room to prove it was dirty. The maid was called to clean the room and was surly about it; the entire staff was rude and unhelpful. So we waited for 30 minutes while the room was cleaned - it didn't really look much better, but smelled somewhat cleaner. We spent one night - and will never go back, nor recommend that hotel (or Super 8's in general) to anyone.”

Jul 27, 2008 by John from Pierre, SD
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[10]

• Great location, very clean, nice place.
• Desk clerk was rude, curtains aren't big enough to block out morning sun.

“This is a nice place, nothing fancy but clean and a nice place to stay. Location is great. Desk clerk on our night was rude but they can't all be that way. Our room faced the east and the curtains weren't big enough to block out the morning sun. Other than the curtains and the clerk, excellent hotel.”

Jul 16, 2008 by Peggy &. from Stockton, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[7]

• The employees were fabulous to deal with, especially the night clerk. She was not only friendly, but much like family.
• No refrigerator. No elevator, I have fibromyalgia & it hurts to walk up so many stairs that are so steep.

“It was very clean, friendly, well located near restaurants, stores we needed & attractions. The bed was very hard for me to sleep in, we had to buy an ice chest then leave it when we left to keep meds in. The breakfast was not designed for anyone with special needs like diabetics. All carbs & no protein is not acceptable diet for us. There was no extra pillow or blanket available without going down 2 flights of stairs, walking out into another building & back up. The water in that whole area is unfit to drink because of the aftertaste of chlorine. Even makes coffee & tea taste bad. The coffee in the public area was good. It must have been made with filtered water.”

Feb 6, 2008 by Dennis from Huron, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely helpful and friendly.
• Everything was very good.

“I would recommend this motel to anyone. The staff was very friendly. The rooms were clean and comfortable.”

Oct 13, 2007 by Barry from Billings, MT
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[5]

• Close to the hospital as I was there for a medical emergency.
• Not clean, my room was left open, had to ask for toilet paper 2 times.

“Very poor! Will not stay here again.”

Aug 18, 2007 by David from Hot Springs Village, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Convenient location for Mt. Rushmore area 1 day visit.
• First room we were assigned to was occupied already.

“It was acceptable for one night stay. The price was ok although I could have saved $5 by walking in with a coupon. The free breakfast selection was not very good.”

Jul 22, 2007 by Denise from Mesquite, TX
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[7]

• The complimentary breakfast was good with plenty of food.
• Bath tub was very dirty.

“This hotel was very overpriced for what it is. Mt Rushmore area hotels were very expensive. There were much better values in other areas.”

May 27, 2007 by Sue from Longmont, CO
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[4]

• The room was clean and the bed made every day.
• It was noisy with outside 3 mornings between 5-6 am and the air conditioner did not work properly so it was hot at night.

“I was not impressed with what they provided for the continental breakfast. The coffee was weak and they could have had fresh fruit. So, even though that was included in the room expense, we only ate there once. Three different mornings there was a great deal of noise outside of the hotel with a street cleaner, garbage pick up, and construction. The air conditioner did not work properly so the room would initially cool down and then get very warm in the middle of the night. The back parking lot exit was hard on the car and I thought I lost my front spoiler the first and only time I used it because of it having such a deep dip from the parking lot to the road. I was very unhappy with the hotel in general. The location was okay for our purposes and it was clean. Otherwise, I don't have much good to say about it.”

Jan 30, 2007 by Marie from Custer, SD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Ease of check in.
• Continental breakfast was poorly stocked.

“Comfortable room, check in was smooth, a nice place to stay.”

Aug 12, 2006 by Bill from Woodbridge, VA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[5]

• The price.
• It was in the basement of an add- on bldg.

“I was traveling by motorcycle, so my view is a bit different. Hotel was an original building and a second, separate building in which I had my room. Room was very small and dark, in the lowest level of the hotel. Looking out the window, which began at about shoulder height, I was looking directly into the headlights of the car parked in the lot behind my room- like 3 feet away, and at headlight level since the room was 2/3rds below ground. Parking lot was torn up and loaded with potholes, with a steep uphill entrance. Continental breakfast was as if someone had run across the street to the convenience store and popped open a box of donuts. Staff was neither helpful nor disrespectful- just not real engaged. No elevators, so seniors/special needs folks would have to figure out how to make do, unless they had different rooms available on request. Half way decent restaurant/bar across a busy street; McDonald's and a gas station with snacks closer by Consider