Best Western Sally Port Inn and Suites

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User Reviews for Best Western Sally Port Inn and Suites, Roswell

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Nov 23, 2009 by Lori Hernandez from Carlsbad,NM
Overall Rating: 10

• For the price it was worth it, the room was large, cozy, bathroom had plenty of towels, centralize and breakfast buffet.
• The eggs were not cooked.

“At the price that we got it for we will stay there again.”

Oct 6, 2009 by Peter from Canyon Lake,TX
Overall Rating: 9

• New building.

“Pretty nice motel, but not a good location. For the price, great.”

Aug 27, 2009 by Katie from Clovis,NM
Overall Rating: 10

• Great location, easy check-in, and clean rooms.
• I would have liked an extra pillow or two.

“This hotel fit our needs perfectly and was much better than expected. The lobby was clean and nicely maintained. Check-in procedure was seamless. Our room was very clean and comfortable. The pool looked very inviting and there was also a nice common area; although we did not have time to use it. The room had a refrigerator and microwave-so that was a plus. I would stay there again or recommend it to friends / family.”

Aug 21, 2009 by Susanne from El Paso,TX
Overall Rating: 1

• Staff was okay.
• Definitely NOT a 2 1/2 star hotel. Old and run down.

“I was extremely disappointed in this hotel. Based on star ratings, this should have been one of the best hotels in town. It was NOT! No elevator for 2nd floor. In deperate need of remodeling. I do NOT recommend it, even at a low price.”

Aug 13, 2009 by Dawn from Texas
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[3]

• Good location next to restaurants.
• Run down, unhelpful staff, dirty.

“The front desk was very unhelpful when asked about area attractions and activities. The whole place smelled stale. It needed to be updated desperately. The skylights in the pool area leaked into the pool, or they were missing all together. Some had plastic draped beneath them. The both saunas were broken. There were garbage cans in the hallways to catch water that was leaking from the roof. There were dirty room service dishes outside of guest rooms that sat on the floor in the hallways for the entire length of our stay(4days). The shower was in desperate need of a good scrubbing, there was mildew and soap scum all over the grout. The bathtub refused to drain. It was a mess!”

Aug 13, 2009 by Dawn from Kemp,TX
Overall Rating: 2

• Decent location, next to restaurants on the main drag.
• Getting very run down and smelled.

“Hotel was in desperate need of renovation. It rained briefly the night we arrived, The skylights over the indoor pool were leaking into the pool, or just missing altogether. The neither of the saunas worked. There were garbage cans in the hallways to catch the dripping water from the roof. The room service dishes from other rooms were left outside in the hallways for literally 3 days without being picked up by the hotel staff. The front desk staff was absolutely no help when asked about area attractions or things that would be interesting to do. The so called free hot breakfast was disgusting, we were thankful there was a IHOP and a Denny's next door. We honestly with that we would have stayed elsewhere. We won't be back there again.”

Jun 17, 2009 by Ray from Rio Rancho,NM
Overall Rating: 9

• It was a wonderful hotel. The staff was nice and the breakfast was tasty. There was a lounge in the hotel.
• The pool was closed for painting.

“I would stay at this hotel again. It was clean, comfortable and beautiful. I just wish the pool would have been open.”

Jun 9, 2009 by Robin from Parker,CO
Overall Rating: 8

• Nicely appointed room, good linens, liked separate sitting area separated from bed.
• Not enough light sources or too low wattage, too dark.

“We definitely got our moneys worth, good value for what we paid on Priceline.”

May 31, 2009 by Berta from Oak Hill,FL
Overall Rating: 10

• Met all needs, pool was great, overall good.
• Nothing.

“Great stay, no problems, only complaint would be stair access only no elevators, other than that great.”

Dec 1, 2008 by Jean from Albuquerque,NM
Overall Rating: 10

• We always stay in this hotel. It's an older luxury hotel.
• The ceiling above the shower needed help.

“We always stay in this hotel. It's old but the rooms are big and comfortable and they provide a little refrigerator and other necesieties. The beds are comfy and the rooms are quiet. We spent Christmas here with all four families, and the staff treated us like family. They call you about an hour after check-in to make sure you like the room and to see if you need anything.”

Sep 11, 2008 by Jim from Roswell, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good breakfast.
• Being renovated.

“Could use new linens and bedding.”

Aug 14, 2008 by Tom from Corpus Christi, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Granite countertops, two lavs in the room, free breakfast.
• Worn-out mattress, no elevators, no fire/smoke doors, tattered carpet, stained ceiling tiles.

“If memory serves, this property started life as an open-air Holiday Inn in the 60's. At some point they roofed-over the whole thing, but left out elevators for weary travelers required to drag things to second floor rooms. They've somehow skirted modern fire codes by not installing smoke doors at the ends of corridors and in other locations. A smoky fire in the restaurant could endanger hotel patrons a hundred yards away! Beds were hard, but flat. A broken spring poked me in the ribs all night. Some nice touches, though: two lavs in the bath, granite counters, and central AC (instead of those noisy PTAC's) along with a free, hearty, breakfast. Carpets in the common areas, especially on stairs, were worn, and recent deluges (an unusual occurrence in Roswell) left many 2nd floor ceiling tiles stained and sagging. The place could be very nice, but it will require further modernization.”

Aug 11, 2008 by Beverly from Flagstaff, AZ
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[8]

• Close to New Mexico Military Institute.
• Room smelled like smoke, fridge/lights did not work.

“Average at best. Room was supposed to be non-smoking but smelled awful. Things in room were broken. Breakfast bar was ok but flies everywhere.”

Jul 15, 2008 by Marion from Edgewood, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Swimming pool area was very attractive.
• Only stairs and they were old and worn looking.

“The beds are spring/type and you can feel the springs. Otherwise, the room is attractive. The shower had a very slow drain. Was otherwise an attractive bathroom. The lobby and personnel were very friendly. The included breakfast was fair, with watery eggs and small, cheap donuts. There was sausage, make-your-own toast, and watery hash browns.”

Jun 12, 2008 by Jay
Overall Rating: 3

• Smoking rooms permeated into the non-smoking rooms.

“The rooms facing the internal courtyard/pool areas are dark and dank and smell of smoke (even though they are supposed to be non-smoking rooms). These rooms don't have any windows facing the outside which made me feel claustrophobic. The smells from the smoking rooms permeate into the non-smoking rooms. Be advised that if you arrive late in the day, the hotel will put you in the internal rooms.”

May 30, 2008 by Eliseo from Zapata, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• None.

“Hotel is as should be. Nice place, staff, and atmosphere.”

Apr 15, 2008 by Marlin
Overall Rating: 8

• The hotel was very clean and comfortable. The free buffet breakfast was an unexpected plus.

“The staff was very friendly and helpful. The rooms were large and very clean. Bed was comfortable and pillows were great. Coupons for a free hot breakfast buffet was an added plus.”

Apr 14, 2008 by Dorothy from Piqua, OH
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[10]

• Location, nearby restaurants.
• Staff bad attitude & poor communication internally.

“Water shut off on two different days without notice. Worked nights and notified staff of extension of stay which did not get communicated, awakened to determine if I was extending my stay. Very poor staff attitude.”

Jan 15, 2008 by Lyle from Alamogordo, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The front desk was very helpful and friendly.
• This hotel does not have elevators.

“Our room was clean and comfortable. The free breakfast provided with the lodging but was hot and included most of the breakfast items. The staff was friendly and the whole facility was clean.”

Jan 2, 2008 by Gloria from Las Cruces, NM
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[8]

• Location.
• Not good value for the price.

“As with most hotels as they get older they need to be remodeled. This one definitely needed remodeling. No elevator?”

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Amenities at Best Western Sally Port Inn and Suites, Roswell

24 Hour Front Desk 8:00 a.m. to 10:00 p.m. AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Coffee Maker in Room Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis

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