Best Western Sally Port Inn and Suites

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User Reviews for Best Western Sally Port Inn and Suites, Roswell

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Sep 11, 2008 by Jim from Roswell, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good breakfast.
• Being renovated.

“Could use new linens and bedding.”

Aug 14, 2008 by Tom from Corpus Christi, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Granite countertops, two lavs in the room, free breakfast.
• Worn-out mattress, no elevators, no fire/smoke doors, tattered carpet, stained ceiling tiles.

“If memory serves, this property started life as an open-air Holiday Inn in the 60's. At some point they roofed-over the whole thing, but left out elevators for weary travelers required to drag things to second floor rooms. They've somehow skirted modern fire codes by not installing smoke doors at the ends of corridors and in other locations. A smoky fire in the restaurant could endanger hotel patrons a hundred yards away! Beds were hard, but flat. A broken spring poked me in the ribs all night. Some nice touches, though: two lavs in the bath, granite counters, and central AC (instead of those noisy PTAC's) along with a free, hearty, breakfast. Carpets in the common areas, especially on stairs, were worn, and recent deluges (an unusual occurrence in Roswell) left many 2nd floor ceiling tiles stained and sagging. The place could be very nice, but it will require further modernization.”

Aug 11, 2008 by Beverly from Flagstaff, AZ
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[8]

• Close to New Mexico Military Institute.
• Room smelled like smoke, fridge/lights did not work.

“Average at best. Room was supposed to be non-smoking but smelled awful. Things in room were broken. Breakfast bar was ok but flies everywhere.”

Jul 15, 2008 by Marion from Edgewood, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Swimming pool area was very attractive.
• Only stairs and they were old and worn looking.

“The beds are spring/type and you can feel the springs. Otherwise, the room is attractive. The shower had a very slow drain. Was otherwise an attractive bathroom. The lobby and personnel were very friendly. The included breakfast was fair, with watery eggs and small, cheap donuts. There was sausage, make-your-own toast, and watery hash browns.”

May 30, 2008 by Eliseo from Zapata, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• None.

“Hotel is as should be. Nice place, staff, and atmosphere.”

Apr 14, 2008 by Dorothy from Piqua, OH
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[10]

• Location, nearby restaurants.
• Staff bad attitude & poor communication internally.

“Water shut off on two different days without notice. Worked nights and notified staff of extension of stay which did not get communicated, awakened to determine if I was extending my stay. Very poor staff attitude.”

Jan 15, 2008 by Lyle from Alamogordo, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The front desk was very helpful and friendly.
• This hotel does not have elevators.

“Our room was clean and comfortable. The free breakfast provided with the lodging but was hot and included most of the breakfast items. The staff was friendly and the whole facility was clean.”

Jan 2, 2008 by Gloria from Las Cruces, NM
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[8]

• Location.
• Not good value for the price.

“As with most hotels as they get older they need to be remodeled. This one definitely needed remodeling. No elevator?”

Dec 7, 2007 by Rebecca from Long Beach, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[6]

• Close to town.

“We arrived late because of a rain storm. When we got to our room the keys did not work. After return from the hike with new keys, the room was very stuffy and the air conditioning did not work. Called and was told to come to the front desk again to get keys to a new room. After hiking to new room, we opened the door and it smell of raw sewage. We called the front desk again and after a 25-minute wait, they brought us keys to a new room which the air did not work again. We gave up and stayed. We went to the free breakfast at 9:00 am and it was a ghost town. Only lukewarm potatoes and cold cereal was left. I went back into the kitchen to find some one for milk to which they brought us a juice size glass for both of us. I asked for a glass of ice but never got one. Wish it was better. We had been on the road for 14 hours and we did not have the energy to fight for better service.”

Oct 15, 2007 by Jared from Rio Rancho, NM
Overall Rating: 5
Cleanliness:[5] • Staff:[4] •

• Full breakfast.
• Non smoking rooms had strong smoking smell.

“This hotel is old and run down in many ways. The smell of smoke is strong even in non-smoking rooms. Service is average at best.”

Sep 28, 2007 by Bill from Brownsville, TX
Overall Rating: 5
Cleanliness:[2] • Staff:[5] • Location:[8]

• Location and spacious accommodations..
• Filthy, smells like an ashtray in both public and private spaces.

“The hotel is old and has not aged well. Smoke permeates the premises and the general level of dilapidation is obvious. Design is dated and in need of renovation. Not competitive with places like La Quinta or Comfort although makes claims of being superior. Location and access are good, and staff is friendly if not terribly industrious or solicitous.”

Sep 10, 2007 by Ris from Austin, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• Nice sized suite for the price.
• Internet too complicated to use breakfast disappointing.

“Decent area and nice facilities for the price. Would stay here again.”

Aug 22, 2007 by Trish from Ruidoso Downs, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• I really liked the hot breakfast.
• Once past the lobby, the general appearance of the hotel was a little rundown. I was excited to use the fitness area, but had problems getting in.

“I work at a resort/hotel so I know the business. This is basically a nice older hotel in a good location with nice amenities offered, including and 'above the ordinary' free 'hot' breakfast which makes a difference to the travelers' budget!”

Jul 11, 2007 by Lucy from Minneapolis, MN
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Fridge and wet bar in the room.
• Seemed dirty in the room, dead bugs in plain sight. And no elevator.

“Adequate, but will try somewhere else next time. The public areas seemed nice but the room was dirty. 2 stories with no elevator.”

Jul 6, 2007 by Tina from Lewisville, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[6]

• Location.
• Old - dirty - bugs.

“This hotel is really old and in mediocre condition. The room was dirty, had roaches and I didn't even want to get into the shower! The location on main street is great but there are a lot better hotels on main.”

Jul 2, 2007 by Dana from Sumner, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff and excellent restaurant, the free hot breakfast was wonderful.
• The pool needed some cleaning, but had been fairly heavily used earlier in the day.

“This was a very comfortable hotel. The staff was helpful, and the restaurant was particularly good and reasonably priced.”

May 30, 2007 by Sara from Sahuarita, AZ
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[8]

• Location.
• Disorganized staff.

“I reserved two rooms. The day before my arrival I called to confirm my reservation. They told me that I only had one room reserved. I corrected them that I had reserved two rooms. The staff member I spoke to then said "oh yeah - two rooms adjoining." When I got to the hotel they only had one room reserved. They finally found me a second room far away from the first room. They ended up charging my credit card for the second room even though the room was prepaid.”

Apr 29, 2007 by Gail from Las Cruces, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[8]

• Restaurant on site, nice breakfast, indoor pool, high speed internet.
• Bed comfort, heating/cooling, front desk not trained very well.

“Bow sally port inn offers a particularly good value for the business traveler. Rooms are large with plenty of work space and provide refrigerators and microwaves in addition to the complimentary high speed internet connection. Dining is very upscale for the location. Fabulous menu in the restaurant.”

Apr 22, 2007 by James from Las Cruces, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• This hotel is clean and in nice condition.
• The help was not as helpful as they should have been.

“The hotel is great, however the wireless was down and the staff was clueless about it. The sauna was locked, so the staff had me waiting for 30 minutes to get a key, and then it turned out to be broke. The pool had wet paint on the gate without any signs. In short the hotel was excellent, but they need better help it seemed to me. They didn't care about any of the above when I asked. Outside of the above the hotel was clean and very nice however.”

Mar 27, 2007 by Martin from Santa Fe, NM

Cleanliness:[10] • Staff:[9] • Location:[9]

• It met all of my travel needs.
• Everything was fine.

“I would recommend staying at this hotel.”

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Amenities at Best Western Sally Port Inn and Suites, Roswell

24 Hour Front Desk 8:00 a.m. to 10:00 p.m. AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Coffee Maker in Room Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Golf Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis