Best Western Pine Springs Inn

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User Reviews for Best Western Pine Springs Inn, Ruidoso Downs

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Mar 24, 2009 by Anita from Victoria,TX
Overall Rating: 10

• The hotel is set in the mountains and has a breathtaking view.
• Nothing!

“The hotel was beautiful and could not ask for better service. They exceeded our expectations!”

Feb 11, 2009 by Armando from Anthony,NM
Overall Rating: 9

• Very clean and very frendliy and helpful
• children running around in the room above. thin floors

“overall very good place to stay i will stay there again.”

Aug 2, 2008 by Rachel from Childress, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very peaceful.
• Everything was superb.

“Enjoyed my stay here. Everything was wonderful. The room was very spacious.”

Jul 16, 2008 by Chris from Seminole, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Better room service and better breakfast.
• The breakfast staff was very rude and lazy.

“This hotel was in a great location. The hotel had a very welcoming and beautiful courtyard, very romantic outdoor setting!”

Jul 14, 2008 by Az from Del Rio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful scenery; nice landscaping.
• Had trouble with connecting to the internet.

“Conveniently located around 10 miles from the casino. Room was spacious, enough for 4 people. Continental breakfast was better than expected.”

Jul 14, 2008 by Jim from Lubbock, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Location; cleanliness; beautiful view of mountains.
• Shower/bath tub needs good scrubbing.

“Nice motel and well kept. The morning breakfast (comes free with the stay) - is fabulous.”

Jul 9, 2008 by Tim from Wichita Falls, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very quiet location!
• Could not use internet. (Internet service not working).

“Would use again. Bed was very comfortable and hotel was in very quiet and scenic location.”

Jan 24, 2008 by George from El Paso, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[6]

• The staff.
• The pillows.

“Great location, small towels.”

Jul 30, 2007 by Sheryl from Graford, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Landscaping, continental breakfast.
• Housekeeping did not leave any soap or drinking glasses unless asked.

“The rooms were large and comfortable. I wish the hot tub had been operating. We had a leak in our bathroom sink. I reported it and guess it was fixed. There were no young kids there, mostly retirees.”

Jul 29, 2007 by David from Orange, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• View was beautiful, staff friendly & accommodating, location convenient.
• Trouble with hot water.

“Very nice hotel with beautiful scenery.”

Jul 20, 2007 by Rick from Cloudcroft, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quite clean and quiet. Pet friendly.
• Too bad the spa was out of order during our stay.

“Clean, well kept rooms and grounds. Pet friendly with no "messes" left around the grounds. Would stay again.”

Jul 18, 2007 by Mike from El Paso, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Quiet, clean, and comfortable room.
• No complaints.

“This hotel is located in a beautiful location, off the highway surrounded by pine forest. The rooms are large, clean, and very comfortable, with nice amenities; refrigerator, microwave, coffee maker, etc. Excellent wireless high speed internet. Good response time by maintenance staff when a minor repair was needed. Great value and no complaints.”

Jul 16, 2007 by Charlie from Midland, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good location.
• Room was heavy with occupants that smoke.

“New staff sent us to a room that was occupied when we opened the door to our room. Secondary smoke met you at the door.”

Jul 7, 2007 by Carol from Richmond, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[6]

• The location was good - a little off the main road.
• Sink drain leaked and hardly any water pressure.

“This was an ok hotel. Although we hardly had any water pressure in the bath and the sink drain leaked and squirted water when used.”

May 18, 2007 by J from Los Lunas, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The hot tub and pool were wonderful.
• To many guests that do not how to be quiet.

“This motel is in the mountains and is a very peaceful and quiet atmosphere. It is a less expensive place to stay and it attracts that kind of mentality people. Many of their guests do not know how to behave when it is the middle of the night or early morning and they walk, talk, and slam doors without caring for anyone else around. Other then that it is wonderful!”

May 12, 2007 by Kenneth from Silver City, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• The staff was very friendly.
• A little far from the center of town.

“Very nice, good view and friendly staff.”

May 11, 2007 by Tina from Albuquerque, NM
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The view.
• The customer service was very poor. I had no hot water to take a shower. Hardly any parking.

“This experience I had with this hotel was unforgettable. First the hotel had multiple conventions going on including a low rider show. Music was played throughout the hotel and people were getting drunk outside the hotel. It was nearly impossible to relax. I came all the way from Albuquerque NM to relax and get away from the city and if I would have known that the hotel booked numerous conventions I would have not bothered spending the money. The hotel also had no hot water. This trip was absolutely the worst trip I have ever taken.”

Apr 24, 2007 by Cindy from El Paso, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean.
• Too hidden from streets.

“I loved it. Good thing I went w/my husband though. It is hidden and I would have been scared if I would have been on my own. Other than that, it was great. Very clean.”

Mar 21, 2007 by Dale from Albuquerque, NM
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[2]

• Nothing.
• Stunk.

“A really smelly smoky room, couldn't sleep wouldn't go back.”

Mar 2, 2007 by Robert from El Paso, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service bar b q grills, great breakfast.

“Staff was excellent, extremely friendly, helpful and courteous. Accommodations were excellent, large rooms, refrigerator and microwave in room. Televisions even had a input jacks, and there are bar b q grills available for free use. The breakfast was extensive and delicious. Great hotel for money, but don't raise the prices.”

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