Inn at Loretto

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User Reviews for Inn at Loretto, Santa Fe

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Sep 14, 2008 by Woody from Marietta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Hot water was lacking-old system.

“To park at $16 per night; $10 per day fee for hotel services (newspaper, WiFi, internet, etc). Access to outdoor pool through bar area.”

Sep 10, 2008 by Greg from Santa Fe, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location, nice southwest room decor.
• Extra charge for pool, fitness center, newspaper, WiFi, even if not used.

“Overall, the Inn at Loreto is a nice place to stay, convenient to the Plaza. Rooms are in good shape, clean, although the bathroom is a bit dated. Thought the hotel services fee was unnecessary, why not just include WiFi, fitness center, etc in the cost of the hotel, rather than charging even if you don't use any of them. Restaurant we found to be good, but a bit high priced for breakfast, but you'll pay that at all the nicer hotels in Santa Fe. Overall, a good value.”

Sep 7, 2008 by Carol from Sulphur, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was close to the airport and yet not noisy- every one was very helpful.
• NA.

“Besides being near the airport it was an easy access to the city - convenient yes but nice as well.”

Aug 21, 2008 by Michael from Orlando, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Food what 5 start very good chef perfect.
• Room could be a little more luxury.

“Nice location, food great 5 start from breakfast to dinner front desk need a little better communication with housekeeping to get room ready room could be a little nice overall great place nice location.”

Aug 6, 2008 by Brian from Springboro, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location to Santa Fe Plaza.
• Room size and amenities did not meet expectations.

“An excellent location relative the Santa Fe Plaza. Attractive architecture, lobby, shops and restaurants. However, the size and amenities of room were below our expectations. Room did not have a balcony or sitting area as expected. We were on our honeymoon and were very disappointed.”

Jul 31, 2008 by Lane from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area was wonderful and beds were very comfortable.
• Bathroom was small.

“I have stayed in many of the upscale hotels in Santa Fe, and this one was my favorite.”

Jul 24, 2008 by Elaine from Colorado Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely comfortable beds, beautiful rooms and surroundings.
• Nothing.

“This was a very comfortable, luxurious stay. The beds were so comfortable and all of the staff and surroundings were beautiful.”

Jul 19, 2008 by Amber from Lott, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed and pillows are heaven.
• It is hectic pulling into the hotel driveway due to busy streets and small entry.

“After circling the blocks a couple of times, we finally figured out where to pull into the hotel. The valet attendants were very sluggish to greet us, but the front desk attendants were wonderful and very helpful. Our room was on the small side but nice and efficient for our needs. The beds were heaven; the mattress, pillows and comforter were down. My husband and I agreed it was the best nights sleep we ever had.”

Jul 18, 2008 by Don from Laguna Woods, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Understaffed, bar closes early, extra fees charged for everything, no self park facilities.

“Remote for TV did not work. Business center has only one computer.”

Jul 10, 2008 by Amc from Redwood Shores, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location.
• Partially eaten food reserved from one customer to the other/bad service.

“Fabulous location but bad service at the reception, with the valet service and at the restaurant. Not helpful, very feisty and inefficient.”

Jul 10, 2008 by Kevin P. from Kalispel, MT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location. Nice enough.
• Rooms had no balcony, had too move rooms. Staff had to be reminded of situations/ requests.

“Great location within walking distance of all Santee Fe activities. The hotel looks good and in general was a pleasant experience. I had too complained on two separate occasions and be quite forceful too get attention. My calls were not returned by the front desk, I had too followed up and pursue them. The staff was moderately attentive and I felt inexperienced/poorly trained/cold.”

Jul 3, 2008 by Dan from Orange Park, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[10]

• Nice common area.
• Poor service, small room, way overpriced.

“I would not return.”

Jul 3, 2008 by Carrie from Livermore, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was perfect.
• There was nothing to make us say, We have to come back.

“The hotel was beautiful. They gave us the room overlooking the dumpsters.”

Jun 15, 2008 by Sandy from Louisville, CO
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[10]

• We liked the location.
• Unfriendly staff. Boring atmosphere!

“Great location but not good for kids. Bartender was a robotron; pool was cold and no hot tub. Elevator music piped everywhere but so low that it was only annoying. Comforters on the bed sounded like crinkling paper bags every time someone move and the noise kept us up all night. Breakfast was only meal we ate there and it was so-so. Tea more expensive than coffee! The hotel was, in a word, boring!”

May 30, 2008 by Corbin from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location is fantastic and the restaurant far exceeded my expectations.
• Nothing to report.

“The location is perfect. You are literally steps away from amazing art galleries. The square is one block away. The spa was nice, if not a little pricey, but worth it none-the-less. The hotel restaurant was amazing. I thought it would be good, but it far exceeded my expectations! This was our first stay at the Loretta but it will not be the last!”

May 30, 2008 by Dave from Colorado Springs, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Its location.
• Its fees for parking $26/day.

“The hotel is uniquely south-western, very convenient for the town, and great local restaurants and sights. Its a nice change from the chains. The hotel has some pricey elements - the restaurant was and parking are extreme - but there are plenty of convenient outside of hotel alternatives for both. The local restaurants are fantastic - I'd recommend the Pink Adobe for special occasion - or Guadalajara Cafe for a casual dining experience - both are within 5 minutes walk from the hotel. The hotel and town are a great option for a short romantic getaway weekend.”

May 24, 2008 by Jeanne from Bloomfield Hills, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• It was fine, but nothing special. Certainly not luxury or deluxe.

“Good location. Beautiful on the outside, not so much on the inside. The newly decorated room was dreary with rust walls, dark carpeting and furniture. The hallways were painted black! It was fine for the price.”

Mar 26, 2008 by Denise from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was attractive and in an excellent location.
• In addition to parking there was a $10 a day "restocking fee" which was later described as a "services fee," but which was not optional.

“This is a charming hotel near the center square of old Santa Fe. The staff is eager to help, but they are under major construction and redecorating which gives them little flexibility in dealing with room problems.”

Mar 25, 2008 by Phil from Boulder, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Responsive and friendly staff.
• Renovation/construction noise outside room. Window covered with tarp. Outside side door unlocked after dark.

“Location very near plaza and professional staff. We had a 4 months old puppy - we had to pay an additional 20 USD per night but that was fine. Many hotels will not allow pats.”

Mar 24, 2008 by Ted from Denver, CO
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff extraordinarily friendly. Excellent mattress.
• Cramped room for this price level. Bad lighting.

“Although warned about this, we were appalled about the additional $10 per day for "maid service; spa and other incidentals" (the spa services would have been additional, anyway). Excellent location, terrific staff, very comfortable mattresses. Cramped room; badly designed lighting. Cost (even for Santa Fe) outrageous. Also $16 per day extra for (convenient) Valet parking. All in all, a good experience, but overpriced.”

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Amenities at Inn at Loretto, Santa Fe

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room Parking Pool Restaurant Safe Deposit Box Television with Cable