Marriott Mountain Resort at Vail

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User Reviews for Marriott Mountain Resort at Vail, Vail

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Oct 10, 2008 by Gerard/Jane from Fort Collins, Co
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff/Front desk was outstanding and accommodations were excellent, definitely first class!
• Fire alarm went off at 11:40 P.M. Not sure why. Lots of commotion for about 45 minutes.

“The staff was very cordial and extremely accommodating. My wife and I celebrated our 43rd wedding anniversary here this past week. What a great experience! The staff did everything imaginable to make our stay memorable. We asked to change the room, a gas card and free valet service. To top off our stay we received a bottle of champagne and chocolate covered strawberries in our room, compliments of the hotel. Bus transportation was definitely a plus! The town was very unique and quaint. Thoroughly enjoyable. What a great place! You are very fortunate to have so many great employees under one roof! Rating would be higher than a 10 for the staff! I will definitely visit again.”

Sep 13, 2008 by Kila from Highlands Ranch, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is in the heart of Lionshead Village you can walk to anything.
• The hot tub was way too hot to get into.

“Very comfortable. Unbelievable views. Walking distance to everything in Vail. Highly recommend. There was a temperature problem with the hot tub, but everything else was fantastic.”

Sep 11, 2008 by Reba from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very convenient location.
• Room needed some updating.

“Staff was excellent and upgraded our accommodations.”

Sep 10, 2008 by Susan from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was excellent.
• Hot tub was too hot, no parking extra $40.00.

“Great location and staff.”

Aug 26, 2008 by Cindy from Falls Church, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The rooms were small, but sumptuous.
• The rooms were small and there was loud construction next door and out the window.

“It was filled with two conventions but was very well maintained. The food is ok a restaurant but very overpriced and my husband got food poisoning from the chicken salad.”

Jul 21, 2008 by Debi from Aspen, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff, beautiful hotel.
• Small bathroom, no bottled water in room.

“This was a beautiful hotel with a kid friendly staff. Room was very clean with extremely comfortable beds.”

May 5, 2008 by Jeff from Centennial, CO
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Upgraded us to a very nice room, great staff.
• The indoor pool was closed, this was one of the top reasons for taking the trip.

“Wonderful trip but someone should have notified us of the pool being closed before we took the trip.”

Apr 25, 2008 by Adrian from Thornton, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[10]

• Staff was helpful with resolving problems.
• Non-stop noise from other guests and workers.

“We stayed at the Vail Marriott Mountain Resort & Spa for our honeymoon and received virtually nothing of what you might come to expect from a 4-star Resort. We were not informed that there wasn't any general parking areas, valet only, available. The room was extremely small, the bathroom door was broken and wouldn't shut and the shower appeared to be poorly cleaned. Our stay coincided with the future business leaders of America group's visit and we found ourselves constantly calling the front desk to complain. While we expect a certain amount of noise from teenagers, the chaos, sprint races down the hallways, radios blaring, constant yelling across balconies, that was present during our stay was totally uncalled for. However, the hotel staff did try their best to remedy the situations. The parking situation is completely unacceptable.”

Mar 26, 2008 by Peter from Slingerlands, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very helpful front desk staff.
• Failed to clean coffee maker and replace dirty mugs and glasses.

“Excellent value for the rate. I would stay there again.”

Mar 12, 2008 by T from Boynton Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, great food and service.
• Walls are paper thin, but it was OK.

“Great location, very close to slopes, excellent customer service and great food.”

Dec 19, 2007 by Elizabeth from Tampa, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to Vail village & at the base of the mountains.
• It was a bit dated; also, there was no wireless access in the hotel.

“Nice hotel, wonderful bed. Furnishing is a bit dated, but a good location in Vail within 5-10 minute walking distance to the village at the base of the mountains. Very pretty location and the heat worked!”

Nov 7, 2007 by Stacy from Collinsville, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very nice hotel with great view.
• Room service food was not that great.

“I loved staying at this hotel. It is beautiful and had a great view of the mountains. There is also a bus that will come pick you up right out front to take you to Vail village. I wasn't there during peak season so I got a great deal.”

Oct 26, 2007 by Peggy from Oldsmar, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the wonderfully comfortable beds, the ambience and beauty of the rooms and view.
• Nothing.

“I did not expect to get a room with a king size bed and a balcony with a view of the mountains! Unbelievable!”

Oct 17, 2007 by Helen from Broomfield, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice, comfortable, romantic hotel room!
• Liked it all.

“Wonderful hotel. We'll be back again for our next anniversary!”

Oct 10, 2007 by Hilaire from Denver, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Common areas.
• No self parking.

“The spa was terrible. It was like a herding facility. And I had the worst massage I have ever experienced. I liken it to the flu; I just wanted it to be over.”

Sep 26, 2007 by David from Wellington, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice common areas and great bathroom.
• Cheap TV in the room and no business center and cheap patio furniture.

“The hotel was extremely close to the bike path and the bus stop for the Village access. Excellent customer service.”

Sep 25, 2007 by Connie from Steamboat Springs, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great food.
• No Deck, lots of construction.

“Overall nice.”

Sep 16, 2007 by Mr. A. from Evanston, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean rooms, high quality, and nice location.
• Construction noise during the day was ridiculous.

“Despite getting the eye (you look like you don't belong in this high class resort) and the construction noise heard all day from drilling or something on the floor above us, the resort was nice. Granted, I came into the lobby driving our rented kea that was a bit dusty from some off-road adventures, and was dressed for the outdoors. Overall the staff was friendly and helpful despite the initial bad impression.”

Sep 13, 2007 by Angela from Waukee, IA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The fitness room was nice, good variety and loved the extra touch of fresh apples and oranges, extra magazines and new headphone covers.
• The room that they gave me was very small and ended up being below a very busy ballroom where one could hear the band.

“I had several issues with my stay in the beginning. Valet parking is pretty much the only option because of an off site lot; a 10/day fee for internet that is not even wireless and the room was small for the money. I was originally excited about the Marriott because of the great price I got, knew the location of the facility, so I even added a day after. In the end; however, I could have stayed next door at the resort my parents were staying at for the same amount of money once you factored in daily internet cost and daily parking cost. I ended up complaining after I got back after a long day of hiking seeking peace and quiet, only to have my room filled with a concert (I could sing along!) coming from the ballroom below me. I had already sent a complaint about the situation, but went to the night manager about the noise. He was aware of my unhappiness already from my Marriott email (which I thought was impressive) and ended upgrading my room to a very nice suite behind a semi private entrance. He also sent up a bottle of wine. I don't know if I would go back but I felt that Marriott made good after my complaints. I do feel that they penalize people by giving inferior rooms and making a point to say when I checked in that my room was paid in advance. I will say that I do believe Marriott does believe in customer satisfaction and will try to appease an unhappy guest.”

Sep 6, 2007 by Zurwan from Lakewood, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful accommodations, great view.
• Valet only parking - $10/night.

“Great hotel in a great location. The room was absolutely beautiful and very spacious. My only complaint - valet parking only $10/night, valet was frequently overworked and we had to wait 15-20 minutes for our car.”

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Amenities at Marriott Mountain Resort at Vail, Vail

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Checkout Fire Place Fitness Center or Spa Florist Free Newspaper Game Room Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Kitchenette

Lounge Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Outdoor Pool Phone with data port Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service Wet Bar