Hawthorn Inn and Suites Albuquerque

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User Reviews for Hawthorn Inn and Suites Albuquerque, Albuquerque

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Jun 1, 2006 by Guyla from Hagerman, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was excellent, close to the interstate and the Isotopes ball park.
• Locks to rear entrance and the swimming pool were not working properly, there were no queen beds only full beds.

“My family enjoyed the Hawthorne and would book there again. The breakfast was a hearty one with biscuits, gravy, sausage, potatoes and more. The location was excellent for our purposes i.e. Isotopes, shopping, airbase.”

May 16, 2006 by Beans from New Mexico
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[5]

• Was close to the UNM athletic facilities.
• Wi-Fi signal "doesn't reach rooms at ends of halls" and no vending machines.

“I booked this hotel specifically because it was near the location where I was going to be working and because it offered wireless Internet access, which was necessary for my work. I reserved a non-smoking room. Upon arrival, I could already tell just walking down the hall that my room was not going to be non-smoking, and it wasn't. And the stench was overwhelming. I called the desk and was told there were no more non-smoking rooms available. A maintenance man offered the option of either a can of air freshener or an ionic air treatment that would require me to leave the room for several hours. I wonder why, if they have the option, they don't just treat the rooms automatically just in case something like this happens. Then came the Internet - my laptop detected no wireless connection. I called the desk and was told I had to come down from the fourth floor to retrieve a set of instructions. The instructions did nothing, and I soon determined (by taking my laptop and walking a few doors down through the hall) that the signal strength was simply not reaching my room. I contacted the desk again and was told that they were sorry but their wireless signal didn't reach the rooms at the ends of the halls and there was nothing they could do about it. In my opinion, false advertising - don't say you have wireless net if you can't even get it in ALL of the rooms in your hotel. Considering the average quality of the rooms, it was not worth the hassle. Had to do my work in the fourth-floor laundry room in order to get a net signal and checked out the next day.”

Mar 15, 2006 by Prestine from Deming, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk was very helpful, even printing out maps to locations.
• Did not like having to go to different floors for ice and vending.

“Overall, this hotel worked out great. They had a decent breakfast each morning. The rooms were comfortable and shower area was very clean with good water pressure.”

Mar 2, 2006 by Amy from Albany, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean and easy to find.
• No new soap till five nights.

“We had an enjoyable stay at the hotel. The room was cleaned and beds changed each night. The only improvement I would make is adding new soap to the rooms. We stayed for 5 nights and never got a new bar of soap. The small fridge and microwave allowed us to save some money. We would stay again”

Mar 1, 2006 by Terri from Durango, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was a quick check in and friendly service.
• The beds were too stiff.

“The hotel was neat, clean great breakfast, and great front desk service.”

Feb 24, 2006 by Lucy from El Paso, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Easy access from major freeway.
• Room did not get maid service on 02/18/06.

“It was a hotel with easy access and a good hot breakfast.”

Feb 22, 2006 by Florence from Rutheron, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, access to airport.
• N/A

“A special thank you!”

Feb 22, 2006 by Linda from Reserve, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy to find and comfortable.
• Internet was only accessible in the lobby.

“The hotel was very comfortable. The rooms were clean and quite. They serve a very good hot breakfast.”

Feb 13, 2006 by B from Great Falls, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean and well appointed room and great front desk staff.
• Location.

“The staff was friendly and helpful. The room was easy to find, large, well lit and maintained and very clean.”

Feb 7, 2006 by Bill from Monte Vista, CO
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• The beds were absolutely terrible - like bricks.

“Great location if you like sleeping on bricks. I could not sleep well at all.”

Jan 17, 2006 by Mike from Wausau, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Really helpful staff. Hotel is close to everything, without being right at airport. Nice choice for business travelers.
• n/a

“Good business hotel. Nice breakfast, great location without being a pure airport location, surrounded by services and 10 minutes from heart of the city.”

Jan 17, 2006 by Pedro from Chama, NM
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• Airport shuttle.
• Room smells strongly of mould.

“Not bad. Got a good price for the night.”

Jan 14, 2006 by Lawrence from Katy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Service and location.
• Odd hours of shuttle service. 7a.m. Is not good enough.

“Great but shuttle service needs to open at 6 a.m.”

Jan 8, 2006 by Eric from Lakeside, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good breakfast.
• Needs some renovating.

“Good price.”

Jan 1, 2006 by Johnnie from Amarillo, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The complimentary breakfast, work out room and access to the computer and internet.
• I did not care for the language the employees were using, I was checking e-mail in the lobby and heard inappropriate.

“Over all experience was great, staff was super professional when talking directly to you, but did not appreciate the language they used when I was In the lobby checking e-mail. The beds were a little firm, but over all comfortable.”

Dec 24, 2005 by Deborah from Tres Piedras, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Brooke (front desk) was intelligent, friendly, helpful and efficient. Give her a raise.
• Joseph (front desk) was less than efficient. Failed wake-up call. Late shuttle.

“Terrific hotel in terms of (airport) location, price, and amenities Particularly impressed with guest available computer or printer, full breakfast, and intelligent and helpful staff. This hotel is clearly, heads above similar priced hotels.”

Dec 23, 2005 by Carolyn from Las Cruces, NM
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Close to freeway.
• Staff.

“The hotel was adequate, but the staff was uninformed. Our wireless hookup would not work, and they were not interested in helping us. I ask for a receipt for extras, the answer was no. The quality of the hotel was acceptable, just need better staff.”

Dec 22, 2005 by Kate from Gallup, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Atmosphere, rooms.
• Airport shuttle hours.

“Nice hotel, breakfast and shuttle hours were not early enough, nice size rooms and amenities.”

Dec 21, 2005 by Barbie from Colorado City, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[10]

• Hot breakfast.
• Smaller than expected rooms. Stained carpet.

“I had never stayed at a Hawthorn Suites and was expecting something better. Carpet in rooms was stained and cheap looking. The room was in a back wing with old looking hallway and surroundings. Asked at the desk for a better room. I received the better room, then when I left I had a charge on my bill for $60 more dollars. I asked about it at the desk and she said that it was not charged to my room and I should never have seen that charge. Well, when I got my credit card bill the extra charge was there and it took about 2 months to get it credited back to my card. The rooms should be standard rooms that anyone would get.”

Dec 20, 2005 by Kevin from Las Cruces, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hot water, convenient location.
• Thin towels, no hand lotion, bad coffee.

“Good, basic accommodations.”

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Amenities at Hawthorn Inn and Suites Albuquerque, Albuquerque

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Safe Deposit Box Television with Cable