Hawthorn Inn and Suites Albuquerque

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User Reviews for Hawthorn Inn and Suites Albuquerque, Albuquerque

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Oct 8, 2009 by Drew from Clovis,NM
Overall Rating: 7

• They give you one free drink from the bar.
• The room had cigarette ashes in the sink when we arrived.

“It looked nice in the lobby, but the room was lacking. It only had one elevator and the breakfast was nasty.”

Sep 28, 2008 by T
Overall Rating: 5

• Shuttle service was quick.
• Very old, hard, and stained mattresses.

“This hotel is not the quality expected. The rooms are overall dirty and the mattresses are old, hard, and stained gross, especially for small children. The staff were friendly.”

Sep 18, 2008 by Lori
Overall Rating: 9

• Close to interstate, low price, fridge, microwave and
  sink outside bathroom.

“We had raunchy room, but it was nice, very clean, had fridge and microwave which for me is almost necessary in any hotel especially when traveling with family. Like sinks outside bathroom for getting ready. No complaints from myside.
”

Sep 10, 2008 by Laura from Smryna, GA
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[5]

• Lobby was decorated nicely.
• Low quality linens, lobby was disheveled.

“Only recommend this one if you are on a serious budget.”

Sep 9, 2008 by Ann from Lindsay, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Had inside corridors & elevator.
• Quality of bedding poor, although bed was comfy - short on towels etc.

“Not too bad for the price -appreciated micro & fridge.”

Sep 4, 2008 by Janet from Tucson, AZ
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• I did not like anything about the hotel.
• Everything.

“We were traveling with two pets which became a problem and they wanted to charge us $25 per pet when we were told a flat rate of $25. The hotel room was really shabby and I even wondered if the sheets had been changed. Both the bathroom light and one of the bedside table light bulbs were burned out. Finally, the TV did not have a remote control.”

Sep 3, 2008 by Josh
Overall Rating: 8

“Great, clean hotel. The free continental buffet breakfast was a really nice touch, and the food was decent too.”

Aug 21, 2008 by Lv from Spokane, WA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] •

• Location.
• We will never stay here again. Dirty room also the front desk staff did not have any customer service skills.

“We had a bad experience. The room was non-smoking but it smelled of smoke everywhere, the bed, the linens, etc. They told us to run the air cleaner (already located in the center of the room on the floor) to clear the air out? Dresser drawers were broken and wouldn't close. Walls were heavily marked and not clean. Burns in the carpet. Recliner was filthy. No TV remote. The front desk was not helpful. Complaints/room concerns were not taken seriously.”

Aug 19, 2008 by Shawn from Horizon City, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Breakfast was more than expected.
• Non-smoking room was a smoking room with an ozone machine in it that didn't work.

“This hotel was conveniently located near downtown, two miles away. The free breakfast was more than I expected; lots of choices. If you are looking for a non-smoking room then this is not the place to stay. They use ozone machines to mask the smoke odor in the rooms, which, by the way, helps very little.”

Aug 18, 2008 by Scott from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Courtesy shuttle not crowded.
• Breakfast could be more robust.

“Excellent value for money. Prompt attentive staff. Courtesy shuttle was always available. I would recommend this to any budget traveler.”

Jun 1, 2006 by Guyla from Hagerman, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was excellent, close to the interstate and the Isotopes ball park.
• Locks to rear entrance and the swimming pool were not working properly, there were no queen beds only full beds.

“My family enjoyed the Hawthorne and would book there again. The breakfast was a hearty one with biscuits, gravy, sausage, potatoes and more. The location was excellent for our purposes i.e. Isotopes, shopping, airbase.”

May 16, 2006 by Beans from New Mexico
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[5]

• Was close to the UNM athletic facilities.
• Wi-Fi signal "doesn't reach rooms at ends of halls" and no vending machines.

“I booked this hotel specifically because it was near the location where I was going to be working and because it offered wireless Internet access, which was necessary for my work. I reserved a non-smoking room. Upon arrival, I could already tell just walking down the hall that my room was not going to be non-smoking, and it wasn't. And the stench was overwhelming. I called the desk and was told there were no more non-smoking rooms available. A maintenance man offered the option of either a can of air freshener or an ionic air treatment that would require me to leave the room for several hours. I wonder why, if they have the option, they don't just treat the rooms automatically just in case something like this happens. Then came the Internet - my laptop detected no wireless connection. I called the desk and was told I had to come down from the fourth floor to retrieve a set of instructions. The instructions did nothing, and I soon determined (by taking my laptop and walking a few doors down through the hall) that the signal strength was simply not reaching my room. I contacted the desk again and was told that they were sorry but their wireless signal didn't reach the rooms at the ends of the halls and there was nothing they could do about it. In my opinion, false advertising - don't say you have wireless net if you can't even get it in ALL of the rooms in your hotel. Considering the average quality of the rooms, it was not worth the hassle. Had to do my work in the fourth-floor laundry room in order to get a net signal and checked out the next day.”

Mar 15, 2006 by Prestine from Deming, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk was very helpful, even printing out maps to locations.
• Did not like having to go to different floors for ice and vending.

“Overall, this hotel worked out great. They had a decent breakfast each morning. The rooms were comfortable and shower area was very clean with good water pressure.”

Mar 2, 2006 by Amy from Albany, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean and easy to find.
• No new soap till five nights.

“We had an enjoyable stay at the hotel. The room was cleaned and beds changed each night. The only improvement I would make is adding new soap to the rooms. We stayed for 5 nights and never got a new bar of soap. The small fridge and microwave allowed us to save some money. We would stay again”

Mar 1, 2006 by Terri from Durango, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was a quick check in and friendly service.
• The beds were too stiff.

“The hotel was neat, clean great breakfast, and great front desk service.”

Feb 24, 2006 by Lucy from El Paso, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Easy access from major freeway.
• Room did not get maid service on 02/18/06.

“It was a hotel with easy access and a good hot breakfast.”

Feb 22, 2006 by Florence from Rutheron, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, access to airport.
• N/A

“A special thank you!”

Feb 22, 2006 by Linda from Reserve, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy to find and comfortable.
• Internet was only accessible in the lobby.

“The hotel was very comfortable. The rooms were clean and quite. They serve a very good hot breakfast.”

Feb 13, 2006 by B from Great Falls, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean and well appointed room and great front desk staff.
• Location.

“The staff was friendly and helpful. The room was easy to find, large, well lit and maintained and very clean.”

Feb 7, 2006 by Bill from Monte Vista, CO
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• The beds were absolutely terrible - like bricks.

“Great location if you like sleeping on bricks. I could not sleep well at all.”

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Amenities at Hawthorn Inn and Suites Albuquerque, Albuquerque

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Safe Deposit Box Television with Cable

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