Extended Stay America Albuquerque/Rio Rancho

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User Reviews for Extended Stay America Albuquerque/Rio Rancho, Rio Rancho

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Jul 23, 2009 by Carol from Santa Fe,NM
Overall Rating: 7

• No blow dryers in room an no swimming pool.

“Hotel staff wanted to charge us $10.00 for a room with two beds. I was very disappointed by this!”

Apr 5, 2009 by Sedon from Rio Rancho,NM
Overall Rating: 8

• It was clean.

“It is a good hotel for longer stays. It has a kitchen and refrigerator. But, you have to pay for everything. We asked for more coffee and the hotel staff sent us to the vending machine.”

Feb 15, 2009 by Lonnie from Rio Rancho,NM
Overall Rating: 1

• Beds were terrible and poor facilites - rundown.

“ No amenities, no pool, no food available. The beds were terrible and the room was rundown and did not smell good. No workout area. Very uncomfortable. ”

Sep 11, 2008 by Janira from Chandler, AZ
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[5]

• It was close to where I needed to be.
• The bed was too hard.

“The bed was too hard, no shampoo, lotion, hair dryer but it was a clean room.”

Jun 8, 2008 by Janet from Angel Fire, NM
Overall Rating: 5
Cleanliness:[2] • Staff:[7] •

• Price was the best ever!
• Phone attitude when I called to request a non smoking room.

“I asked for a non smoking room. I begged as I have an allergy to smoke. I know the rules, but still, most hotels will accommodate me. They finally relented. Hardly anyone was there that evening. So that rudeness was not necessary. I'm a nice minister. Easy going etc.”

May 5, 2008 by Christine from Durango, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The staff was friendly and accommodating. The hotel is in a great location.
• The bed was not very comfortable and there were not enough pillows.

“This hotel is fine for business travelers and it is meant for people who plan to stay for longer periods than just one night. The hotel is clean and the kitchenette is nice. The bed however, is not very comfortable, pretty hard. Nothing is supplied but soap no shampoo, conditioner, lotion or hair dryer in the room.”

Mar 18, 2008 by Paula from Las Cruces, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• It was very clean.
• The bed and pillows were TERRIBLY hard.

“Everything was fine on this economy hotel except the bed and pillows. I don't mind a firm bed, but this was far beyond that. And the pillows were unusable for me. I did not have a good night's sleep.”

Dec 12, 2007 by Susie from Roswell, NM
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[5]

• Kitchen area.
• Didn't have the room type I called in early and requested.

“The staff was friendly and helpful but unfortunately someone made an error and I ended up in a smoking room with two beds after I had called before my arrival and confirmed my nonsmoking queen bed room. I was disappointed that they weren't able to do anything about it. I was also put in an area where the carpet had been pulled up and area was being renovated because of a recent fire sprinkler issue.”

Nov 29, 2007 by Dale T. from Monument, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location.
• Mattress was too hard.

“Good for price paid. Needs bedding upgrade.”

Sep 25, 2007 by Jeff from Saint Petersburg, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[7]

• Location near Cottonwood Mall.
• No Wake up calls provided.

“This is a business hotel surrounded by numerous shopping areas and near the entrance to the Intel Headquarters. Rooms are simple without the amenities found in most standard hotels such as regular maid service, wake up calls, hair dryers, shampoo, etc. This is really designed for the person who is doing business in the Albuquerque area and has brought most of their own items for a lengthy stay.”

Sep 1, 2007 by Suzi from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[5]

• I enjoyed the kitchen and close shopping.
• The bed was a rock and the pillows too small.

“Over all the Hotel was Clean, upon arrival the service was amazing. The bed was awful it was like sleeping on the floor and the pillows were extremely small. I have to go and buy a pillow fro my self.”

Aug 31, 2007 by Daniel from Huntsville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms.
• Nothing.

“Very clean, excellent rooms, friendly staff, would not stay anywhere else.”

Aug 22, 2007 by Erin from San Antonio, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[1]

• Not a thing.
• Difficult to get to, absolutely nothing to do there.

“A very big zero. A disappointment. The staff was not friendly, nor helpful. There was not even soap in the bathroom. No shampoo, one towel, one washcloth, one hand towel. No hair dryer. You had to pay 4.99 for the Wi-Fi, $1.00 for the coffee pod for the pot in the room. The air conditioner did not cool. The room wasn't very clean and the maid never did come. The bed was very hard and the pillows worn out. Just basically a flop house. No pool, no restaurant, no coffee shop, no fitness center. No one on duty past 11 pm at night. Parking lot a little hairy and scary at night.”

Aug 16, 2007 by Michael from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great price!
• The hotel had no swimming pool.

“The hotel had a friendly staff, and the hotel met my expectations.”

Jul 4, 2007 by Rob from Chandler, AZ
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Kitchenette.
• No housekeeping.

“A bed and a bath and kitchenette. If that is all you want, you got it with this place.”

Jun 12, 2007 by Dolores from Shiprock, NM
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was friendly.
• The beds were hard and I could not sleep.

“It was okay it was not a two star hotel. I would say that it was a one star. The beds at this hotel were very hard and impossible to sleep on. The rooms were clean. I probably would not use the service any more because I feel as if I just waited my money. The rooms get crappier and crappier.”

Jun 12, 2007 by Andrea from Kirtland, NM
Overall Rating: 4
Cleanliness:[6] • Staff:[10] • Location:[9]

• It was close to stores and restaurants.
• There were no amenities.

“The hotel room was small and compact. They charged for internet access, which most hotels do not. There were no facilities or amenities. The staff that was there was welcoming and provided service when asked. The hotel is not what I am using too.”

Feb 27, 2007 by Charles from Deming, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• The staff was friendly and helpful.
• Located in an out of the way location for my purposes.

“Clean and convenient as far as amenities were concerned, but location was not the best. Rooms were clean and neat. Having a kitchenette was nice, but I prefer a continental breakfast.”

Feb 25, 2007 by Les from El Paso, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff.
• Beds were very uncomfortable. Pillows were very stiff.

“If it wasn't for the beds and pillows being very uncomfortable, this would have been a great place. Staff was very friendly.”

Jan 17, 2007 by Paula from Santa Fe, NM
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Good parking.
• Not so clean.

“This was an ok hotel, but needs more areas for food and drinks.”

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Amenities at Extended Stay America Albuquerque/Rio Rancho, Rio Rancho

AM/FM Alarm Clock Coffee Maker in Room Free Local Telephone Calls Handicapped Rooms/Facilities Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Safe Deposit Box Television with Cable

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